Information sections
Information
FAQ
Additional services
How can I insure my trip?
Yes, in co-operation with Elvia Travel Insurance International N.V. LOT Polish Airlines offering travel insurance purchase at very attractive rates. Please note travel insurance can be purchased via http://www.lot.com/ when it is linked to a travel booking. Insurance is available for travel which is no longer than 28 days.
Yes, in co-operation with Elvia Travel Insurance International N.V. LOT Polish Airlines offering travel insurance purchase at very attractive rates. Please note travel insurance can be purchased via http://www.lot.com/ when it is linked to a travel booking. Insurance is available for travel which is no longer than 28 days.
Can I rent a car on www.lot.com website?
Yes, in co-operation with CarTrawler Ltd., LOT Polish Airlines offering car rent at very attractive rates. You can start your booking by clicking on the CAR bookmark from Main Page.
Yes, in co-operation with CarTrawler Ltd., LOT Polish Airlines offering car rent at very attractive rates. You can start your booking by clicking on the CAR bookmark from Main Page.
Animal's transport
I am travelling with my pet. What are the conditions?
LOT Polish Airlines allow animals (dogs and cats only) to be transported as checked baggage in the passengers' cabin or in the aircraft's hold. The animal can be accepted for a carriage provided the following requirements are met:
LOT Polish Airlines allow animals (dogs and cats only) to be transported as checked baggage in the passengers' cabin or in the aircraft's hold. The animal can be accepted for a carriage provided the following requirements are met:
- Veterinary Vaccination Book, an Animal's Health Certificate and other documents required by the country of departure, destination or transit to be presented to the respective authorities;
- Carriage must be performed in a suitable container in compliance with the size an weight of the animal;
- The weight of the animal carried on board may not exceed 8 kilograms conteiner included;
More information about traveling with pets you can call our call center.
Check-In
How early before the departure do I have to appear at the airport?
All passengers are requested to respect the time limits for appearing at ticket and luggage check-in. Please appear at least 120 min. before departure for international flights to the U.S and Canada, and at least 60 min. before departure for domestic and international flights (except the U.S. and Canada).
All passengers are requested to respect the time limits for appearing at ticket and luggage check-in. Please appear at least 120 min. before departure for international flights to the U.S and Canada, and at least 60 min. before departure for domestic and international flights (except the U.S. and Canada).
Is it enough (acceptable) to hold only the new personal ID card while travelling by air from Poland to the Great Britain?
While travelling within the EU it is enough to hold only the new personal ID card. For more information view http://www.msz.gov.pl/
While travelling within the EU it is enough to hold only the new personal ID card. For more information view http://www.msz.gov.pl/
Is it necessary to hold a passport for domestic flights?
It is not required to hold a passport while travelling on the territory of Poland.
It is not required to hold a passport while travelling on the territory of Poland.
Can a Polish citizen with permanent residence in the U.S. and a passport invalid for two years, holding a valid ticket and a doctor's statement confirming his serious illness, travel to a country?
Border Guards in Poland informed us that a Polish citizen may return to his/her country in spite of invalid passport. For more details contact Polish Embassy in the U.S.A.
Border Guards in Poland informed us that a Polish citizen may return to his/her country in spite of invalid passport. For more details contact Polish Embassy in the U.S.A.
What documents are required from passengers by LOT Polish Airlines?
Passengers without proper travel documents, eg. passport, valid visa, seaman's book, inoculation certificates required in the countries intended to visit, risk denial of the border control authorities to cross the state border.
Passengers without proper travel documents, eg. passport, valid visa, seaman's book, inoculation certificates required in the countries intended to visit, risk denial of the border control authorities to cross the state border.
Is it possible to check in over the Internet or the phone?
Check-in Online is available for all passengers who have electronic ticket from Poland, Austria, Germany, Czech Republic, Hungary, Great Britain, France and Romania to all domestic and European flights. Check-in starts not earlier than 23 hours before departure and up to 120 minutes prior to your scheduled departure time.
Tele check-in is available for all passengers travelling with hand baggage only may check in over the phone. This service is available to travellers who have a ticket with a confirmed booking for PLL LOT flights and valid travel documents such as a passport or required visas.
Passengers may check in by phone at 16:00 hrs on the day prior to the day of departure at the earliest and not later than one hour before the scheduled departure. The deadline for arriving at the specially marked tele check-in desk is 30 minutes before the scheduled departure time. On producing an ID the passenger receives his boarding pass. The service is available for all domestic and international departures, at all airports in Poland.
Luggage
Which materials may not be taken onboard as my hand luggage?
For security reasons, the following articles may not be carried as part of cabin baggage:
For security reasons, the following articles may not be carried as part of cabin baggage:
- arms or arms components;
- explosives, e.g. ammunition, firecrackers, fireworks, percussion caps;
- sharp metal items, e.g. jack-knives, daggers, sabers;
- liquid and solid flammable materials, e.g. spirit, lighter gas;
- solvents, paints, matches;
- compressed gases, e.g. aerosols with flammable contents;
- toxic substances, e.g. pesticides;
- corrosive substances;
- other dangerous articles, e.g. items generating a strong magnetic field.
What are the LOT Polish Airlines restrictions concerning the luggage?
Regulations concerning the transport of baggage by LOT Polish Airlines planes are based on IATA regulations. Free baggage limits are determined based on two systems: piece concept system for flights to/from US and Canada and weight-determined system for other routes served by LOT Polish Airlines. More information about baggage limit you can find in the "Information" section.
Regulations concerning the transport of baggage by LOT Polish Airlines planes are based on IATA regulations. Free baggage limits are determined based on two systems: piece concept system for flights to/from US and Canada and weight-determined system for other routes served by LOT Polish Airlines. More information about baggage limit you can find in the "Information" section.
May I take my bicycle on a flight operated by LOT Polish Airlines?
You are kindly advised that a bicycle may be carried as luggage in a luggage hatch under the condition of its being folded, especially the pedals. The weight of the bicycle is added to the limit of luggage carried free of charge.
You are kindly advised that a bicycle may be carried as luggage in a luggage hatch under the condition of its being folded, especially the pedals. The weight of the bicycle is added to the limit of luggage carried free of charge.
This year I am flying to Austria. I need some information on whether I can take my skiing equipment with me.
The special fare rate for the carriage of skiing equipment equals on average the fare for 3 kg of extra luggage. If the equipment is included in the limit of luggage carried free of charge, no fee is charged. All other articles not constituting hand luggage are weighed together with the whole luggage and are subject to the standard regulations concerning luggage and charges for extra luggage. Our Call Center provides information on the carriage of untypical luggage (sports equipment, musical instruments, fragile objects, etc.).
The special fare rate for the carriage of skiing equipment equals on average the fare for 3 kg of extra luggage. If the equipment is included in the limit of luggage carried free of charge, no fee is charged. All other articles not constituting hand luggage are weighed together with the whole luggage and are subject to the standard regulations concerning luggage and charges for extra luggage. Our Call Center provides information on the carriage of untypical luggage (sports equipment, musical instruments, fragile objects, etc.).
When flying LOT with a small child, is the pram included in the restrictions concerning the luggage carried on a given route?
A folding pram/stroller, baby basket or a child car seat are not included in the limit of luggage carried free of charge and are taken onboard subject to space availability. If no space is available, they are transported free of charge in the luggage hatch.
A folding pram/stroller, baby basket or a child car seat are not included in the limit of luggage carried free of charge and are taken onboard subject to space availability. If no space is available, they are transported free of charge in the luggage hatch.
Marketing Programmes
I am interested in the Fly and Drive program. How can I book a car and secure the prices offered in that program?
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Meals and Drinks
Query on meals during European flights
Sandwiches as well as cold and hot drinks are served on Economy Class flights.
Sandwiches as well as cold and hot drinks are served on Economy Class flights.
Miles and More
How do I apply for membership in the frequent flyer programme "Miles & More"?
Application forms are available at the LOT Check-in, on board the aircraft. You can also apply on-line via the Internet under www.miles-and-more.pl You can also achieve more information in Miles & More Service Center and In- flight Magazine Kaleidoscope.
Application forms are available at the LOT Check-in, on board the aircraft. You can also apply on-line via the Internet under www.miles-and-more.pl You can also achieve more information in Miles & More Service Center and In- flight Magazine Kaleidoscope.
Can I start collecting miles before my application has been confirmed?
If you fly with LOT or one of our partner airlines after you have applied for membership but prior to the receipt of your temporary Miles & More card, just keep your original boarding passes and a copy of the tickets. When your temporary Miles & More card arrives, send these documents to us at Miles & More Service Center, PO Box 78, 00-972 Warsaw 119. The appropriate mileage will be credited retroactively to your account. The same procedure applies for hotel and car rental invoices.
As soon as your first mile, that you earned with one of our Miles & More airline partner has been credited to your mileage account, you will receive the regular Miles & More membership card.
If you fly with LOT or one of our partner airlines after you have applied for membership but prior to the receipt of your temporary Miles & More card, just keep your original boarding passes and a copy of the tickets. When your temporary Miles & More card arrives, send these documents to us at Miles & More Service Center, PO Box 78, 00-972 Warsaw 119. The appropriate mileage will be credited retroactively to your account. The same procedure applies for hotel and car rental invoices.
As soon as your first mile, that you earned with one of our Miles & More airline partner has been credited to your mileage account, you will receive the regular Miles & More membership card.
What is a PIN code and why do I need one?
When you have collected the required one status mile, you will receive the regular Miles & More membership card and your Personal Identification Number (PIN). You will need to quote your PIN when calling to enquire about your account balance or when ordering an award. It ensures the protection of your data against access by unauthorised parties.
When you have collected the required one status mile, you will receive the regular Miles & More membership card and your Personal Identification Number (PIN). You will need to quote your PIN when calling to enquire about your account balance or when ordering an award. It ensures the protection of your data against access by unauthorised parties.
How are earned miles credited to my account?
Mileage is credited automatically to your account if you state your customer member when making a reservation and present your member card at check-in.
Please be sure to keep your documentation (i.e. original boarding cards, copies of your tickets, invoices for airfare, rental cars or from partners) until the miles have been successfully credited to your account.
Mileage is credited automatically to your account if you state your customer member when making a reservation and present your member card at check-in.
Please be sure to keep your documentation (i.e. original boarding cards, copies of your tickets, invoices for airfare, rental cars or from partners) until the miles have been successfully credited to your account.
How are you protecting my personal details?
Our server is equipped with the latest SSL (Secure Socket Layer) technology. If your browser supports SSL and you have connected using the secure server, every transaction with security related data will be protected with this technology. Most browsers show a "lock" icon (most often at the bottom of the browser screen) which indicates that SSL is supported. For more information, please use your browser's help function. If your browser does not support SSL, we suggest that you download the latest version of Mozilla Firefox or Microsoft Internet Explorer.
Our server is equipped with the latest SSL (Secure Socket Layer) technology. If your browser supports SSL and you have connected using the secure server, every transaction with security related data will be protected with this technology. Most browsers show a "lock" icon (most often at the bottom of the browser screen) which indicates that SSL is supported. For more information, please use your browser's help function. If your browser does not support SSL, we suggest that you download the latest version of Mozilla Firefox or Microsoft Internet Explorer.
I can not connect to my Miles & More account statement or to flight booking. Why?
The Miles & More and flight booking pages are dynamic. The SSL-connection of www.lufthansa.com needs a direct end-to-end connection. It is possible that your connection is interrupted by a Firewall or Proxy Server. This Proxy Server could belong to your provider. Another possible cause is that your local service provider caches our pages. Contact your provider and ask if this is the case. If so, ask your provider if they can arrange an end to end connection.
The Miles & More and flight booking pages are dynamic. The SSL-connection of www.lufthansa.com needs a direct end-to-end connection. It is possible that your connection is interrupted by a Firewall or Proxy Server. This Proxy Server could belong to your provider. Another possible cause is that your local service provider caches our pages. Contact your provider and ask if this is the case. If so, ask your provider if they can arrange an end to end connection.
How can I check my account online?
Just go to our website www.miles-and-more.pl and click on "mileage account". You need your account number and PIN code to check your account online.
Just go to our website www.miles-and-more.pl and click on "mileage account". You need your account number and PIN code to check your account online.
Is ist possible to earn status miles on flights with the Star Alliance partners?
Yes, on flights with: LOT Polish Airlines, Adria Airways, Air Canada, Air China, All Nippon Airways, Air New Zealand, Asiana,Austrian Airlines, British Midland, Blue 1, Croatia Airlines, Lufthansa, South African Airways, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, Spanair, SWISS, TAP Portugal, TurkishAirlines, United Airlines and US Airways, as well for flights with non-Star Alliance partners: Air Dolomiti, Air One and Cirrus Air, you will receive award and status miles.
Yes, on flights with: LOT Polish Airlines, Adria Airways, Air Canada, Air China, All Nippon Airways, Air New Zealand, Asiana,Austrian Airlines, British Midland, Blue 1, Croatia Airlines, Lufthansa, South African Airways, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, Spanair, SWISS, TAP Portugal, TurkishAirlines, United Airlines and US Airways, as well for flights with non-Star Alliance partners: Air Dolomiti, Air One and Cirrus Air, you will receive award and status miles.
Can I change the address in my profile?
If you would like to edit or delete information from your online profile, such as your e-mail address, credit card information, or other personal details, please go to "My Profile". Log in to the InfoFlyway using your user name and password (or your Miles & More number and PIN code), then edit the pertinent information and click "Update Now" at the bottom of the page. All profile information except country of residence (which can only be changed by the Lufthansa Internet Support staff) may be altered in this way. If you are updating your address and the country in which you live has changed, please contact the InfoFlyway Service Center at +49 - (0)1803 - 33 66 33. In the US please dial 866 LUFT WEB.
To ensure consistency between the InfoFlyway database and your Miles & More account, please be sure to contact Miles & More with your account number and PIN code to update your account.
If you would like to edit or delete information from your online profile, such as your e-mail address, credit card information, or other personal details, please go to "My Profile". Log in to the InfoFlyway using your user name and password (or your Miles & More number and PIN code), then edit the pertinent information and click "Update Now" at the bottom of the page. All profile information except country of residence (which can only be changed by the Lufthansa Internet Support staff) may be altered in this way. If you are updating your address and the country in which you live has changed, please contact the InfoFlyway Service Center at +49 - (0)1803 - 33 66 33. In the US please dial 866 LUFT WEB.
To ensure consistency between the InfoFlyway database and your Miles & More account, please be sure to contact Miles & More with your account number and PIN code to update your account.
Registration
Log-in problems or query on whether it is necessary to log in when purchasing tickets at www.lot.com
It is not necessary to log in at www.lot.com in order to purchase a ticket online. By registering at www.lot.com, visitors agree to receive information on LOT promotions.
It is not necessary to log in at www.lot.com in order to purchase a ticket online. By registering at www.lot.com, visitors agree to receive information on LOT promotions.
Technical problems
I cannot register or sign in
In order to use our page your browser must accept cookies. Make sure the browser you are using has this option turned on. Attention: Not accepting cookies may cause problems with logging on, registration or running certain functions on the www.lot.com page.
In order to use our page your browser must accept cookies. Make sure the browser you are using has this option turned on. Attention: Not accepting cookies may cause problems with logging on, registration or running certain functions on the www.lot.com page.
When I try to purchase a ticket for the following day, the system claims an error.
Through LOT TicketsOnLine®, a ticket can be purchased on the departure day*. Return is possible even 340 days since the purchase day. The "courier delivery" option is available only for tickets purchased at least 5 days prior to the departure. *Collection at the airport only
Through LOT TicketsOnLine®, a ticket can be purchased on the departure day*. Return is possible even 340 days since the purchase day. The "courier delivery" option is available only for tickets purchased at least 5 days prior to the departure. *Collection at the airport only
Ticket Purchase
Queries on children travelling unassisted
PLL LOT offer special assist for children up to 5 travelling alone (service paid separately). Parents or guardians are obliged to provide additional car for children up to 5 years of age travelling by air alone. PLL LOT offer an option to purchase an additional assist service. An additional flight assistant accompanies the child from ticket and luggage check-in at the airport until meeting an authorised person at the destination airport.
An assistance service is available also for children between 5 - 12 years of age. Children between 5 - 12 travelling alone need special care on board. Such assistance is provided by a PLL LOT flight assistant and appointed passenger service personnel at the airport. Parents or guardians of children travelling unassisted are obliged to complete form "Commissioning an air carrier to provide assistance for child" which is available at LOT offices or directly at check-in.
Additional information: young people between 12 - 17 years of age can travel alone without assistance. Upon request of parents or guardians, flight personnel may provide special care to such passengers, on terms similar as in the case of children between 5 - 12 years of age. An adult passenger may travel with two infants under his/her care.
The other infant must occupy an additional seat beside the passenger (ticket with CHD reduction).
PLL LOT offer special assist for children up to 5 travelling alone (service paid separately). Parents or guardians are obliged to provide additional car for children up to 5 years of age travelling by air alone. PLL LOT offer an option to purchase an additional assist service. An additional flight assistant accompanies the child from ticket and luggage check-in at the airport until meeting an authorised person at the destination airport.
An assistance service is available also for children between 5 - 12 years of age. Children between 5 - 12 travelling alone need special care on board. Such assistance is provided by a PLL LOT flight assistant and appointed passenger service personnel at the airport. Parents or guardians of children travelling unassisted are obliged to complete form "Commissioning an air carrier to provide assistance for child" which is available at LOT offices or directly at check-in.
Additional information: young people between 12 - 17 years of age can travel alone without assistance. Upon request of parents or guardians, flight personnel may provide special care to such passengers, on terms similar as in the case of children between 5 - 12 years of age. An adult passenger may travel with two infants under his/her care.
The other infant must occupy an additional seat beside the passenger (ticket with CHD reduction).
Query on payments with Maestro or Electron
It is not possible to pay with MAESTRO online, as it is not authorised by the bank. It is not possible to pay by VISA Electron either, due to VISA regulations. However, some VISA Electron cards issued by Bank Inteligo are authorised by banks for online transactions. m-Bank grants holders of VISA Electron a so-called virtual card, used only for online and telephone transactions; such card is paid.
It is not possible to pay with MAESTRO online, as it is not authorised by the bank. It is not possible to pay by VISA Electron either, due to VISA regulations. However, some VISA Electron cards issued by Bank Inteligo are authorised by banks for online transactions. m-Bank grants holders of VISA Electron a so-called virtual card, used only for online and telephone transactions; such card is paid.
Query on options, terms and conditions for pregnant women to fly by LOT aircraft.
LOT has no reservations against pregnant women travelling by air, however they are required to hold an up to date medical statement on no indications against travelling by air.
LOT has no reservations against pregnant women travelling by air, however they are required to hold an up to date medical statement on no indications against travelling by air.
Query on flight confirmation
Bookings can be confirmed by e-mail only in the U.S. and Canada; passengers from other countries may ring our Call Centre for confirmation: or visit a LOT office personally.
Bookings can be confirmed by e-mail only in the U.S. and Canada; passengers from other countries may ring our Call Centre for confirmation: or visit a LOT office personally.
Query on the option to view one's own booking
Regrettably, there is no option to view your booking at our homepage www.lot.com. However, such option is available at www.checkmytrip.com. For more details, ring our Call Center at 0 801 703 703.
Regrettably, there is no option to view your booking at our homepage www.lot.com. However, such option is available at www.checkmytrip.com. For more details, ring our Call Center at 0 801 703 703.
Query on ticket prices for flights to destinations other than specified in LOT destination list
Polish Airlines LOT do not fly from Poland to Australia/ Brazil etc. Please ring our Call Center in Poland at 0 801 703 703, where our booking clerks will assist you in finding suitable flights by other airlines.
Polish Airlines LOT do not fly from Poland to Australia/ Brazil etc. Please ring our Call Center in Poland at 0 801 703 703, where our booking clerks will assist you in finding suitable flights by other airlines.
Query on payment methods other than by credit card
Regrettably, our system accepts only credit card payments at www.lot.com. There is not option for bank transfers or payment at delivery. For more details ring our Call Center at 0 801 703 703.
Regrettably, our system accepts only credit card payments at www.lot.com. There is not option for bank transfers or payment at delivery. For more details ring our Call Center at 0 801 703 703.
Query on student/senior/young person/infant price reductions
Our www. page displays information on LOT flights, promotions and ticket prices. After entering the page, find ticket purchase box. Enter selected takeoff/destination names and choose flights at suitable hours. The system will calculate the price of your ticket. For more details on current price reductions for students, young persons and seniors, ring our Call Center in Poland at 0 801 703 703, as our system does not offer such ticket price reductions online .
Our www. page displays information on LOT flights, promotions and ticket prices. After entering the page, find ticket purchase box. Enter selected takeoff/destination names and choose flights at suitable hours. The system will calculate the price of your ticket. For more details on current price reductions for students, young persons and seniors, ring our Call Center in Poland at 0 801 703 703, as our system does not offer such ticket price reductions online .
Request on changing the booking/ return of payment for not used ticket/ annulling the transaction
It is difficult to answer such question without knowing the fare code pursuant to which the price was calculated. All changes to the booking concerning the date or the route of travel, or possible return of the money for an unused ticket depend on the fare , date of issuing the ticket and the date of the original flight. Check the fare code on the ticket (FARE BASIS) and contact our Call Center at 0 801 703 703.
It is difficult to answer such question without knowing the fare code pursuant to which the price was calculated. All changes to the booking concerning the date or the route of travel, or possible return of the money for an unused ticket depend on the fare , date of issuing the ticket and the date of the original flight. Check the fare code on the ticket (FARE BASIS) and contact our Call Center at 0 801 703 703.
Request for group quotation
The request is directed to various addresses, depending on the place of departure:
WARSAW - groupdesk@lot.pl;
BYDGOSZCZ - m.rakowska@lot.pl;
GDAŃSK - g.matulewicz@lot.pl;
KATOWICE - h.galeczka@lot.pl;
KRAKÓW - k.weber@lot.pl;
LUBLIN - b.furtak@lot.pl;
ŁÓDŹ - m.kaczmarska@lot.pl;
POZNAŃ - m.stepczak@lot.pl;
RZESZÓW - a.machowska@lot.pl;
SZCZECIN - e.budnik@lot.pl;
WROCŁAW - z.tycner@lot.pl.
Requests for quotations from foreign markets are directed to appropriate office addresses.
The request is directed to various addresses, depending on the place of departure:
WARSAW - groupdesk@lot.pl;
BYDGOSZCZ - m.rakowska@lot.pl;
GDAŃSK - g.matulewicz@lot.pl;
KATOWICE - h.galeczka@lot.pl;
KRAKÓW - k.weber@lot.pl;
LUBLIN - b.furtak@lot.pl;
ŁÓDŹ - m.kaczmarska@lot.pl;
POZNAŃ - m.stepczak@lot.pl;
RZESZÓW - a.machowska@lot.pl;
SZCZECIN - e.budnik@lot.pl;
WROCŁAW - z.tycner@lot.pl.
Requests for quotations from foreign markets are directed to appropriate office addresses.
Ticket collection options
There are three options to collect your ticket: at the airport before planned departure, at LOT city office and mail delivery to the address specified by you. For more details ring our Call Center at 0 801 703 703.
There are three options to collect your ticket: at the airport before planned departure, at LOT city office and mail delivery to the address specified by you. For more details ring our Call Center at 0 801 703 703.
Is it possible for other person than the credit card owner to collect the ticket?
It is possible to purchase the ticket for a third person, but only the credit card owner can collect it. It is not possible to send sponsored tickets to the passenger concerned. If you are interested in purchasing such ticket, you have to visit any LOT office personally and buy the ticket together with PTA (Prepaid Ticket Advice); then your ticket will be issued abroad and will be available at any LOT office for the person named by you. This is the only solution we can offer. For more details, ring our Call Center in the U.S. at 1 800 223 05 93.
It is possible to purchase the ticket for a third person, but only the credit card owner can collect it. It is not possible to send sponsored tickets to the passenger concerned. If you are interested in purchasing such ticket, you have to visit any LOT office personally and buy the ticket together with PTA (Prepaid Ticket Advice); then your ticket will be issued abroad and will be available at any LOT office for the person named by you. This is the only solution we can offer. For more details, ring our Call Center in the U.S. at 1 800 223 05 93.
Query on ticket price or flight schedule
Our homepage www.lot.com displays information on LOT flights, promotions and ticket prices. After entering the page, find ticket purchase box. Enter selected takeoff/destination names and choose flights at suitable hours. The system will calculate the price of your ticket. If you have more questions, ring our Call Center in Poland at 0 801 703 703.
Our homepage www.lot.com displays information on LOT flights, promotions and ticket prices. After entering the page, find ticket purchase box. Enter selected takeoff/destination names and choose flights at suitable hours. The system will calculate the price of your ticket. If you have more questions, ring our Call Center in Poland at 0 801 703 703.
What is included in the ticket price?
The ticket price includes taxes and airport fees (depending on the country of departure) and a transaction fee. He amount of taxes and fees may vary depending on the place of departure. For detailed information concerning fees, please contact one of our offices
The ticket price includes taxes and airport fees (depending on the country of departure) and a transaction fee. He amount of taxes and fees may vary depending on the place of departure. For detailed information concerning fees, please contact one of our offices
Booking confirmation
Passengers travelling to and from the US and Canada are required to confirm bookings for:
Passengers travelling to and from the US and Canada are required to confirm bookings for:
- outgoing flights,
- return flights,
- LOT flights.
Unconfirmed bookings may be cancelled.
All the other bookings are confirmed automatically and do not require you to take any action.
Is it possible to change the name on the ticket?
It is not possible to change the name on the ticket. It is necessary to cancel the purchased ticket (which depending on the fare applied may require an additional fee or may be not possible) and buy a new one with the correct name at the price available on the day of purchase.
It is not possible to change the name on the ticket. It is necessary to cancel the purchased ticket (which depending on the fare applied may require an additional fee or may be not possible) and buy a new one with the correct name at the price available on the day of purchase.
Why does the booking price shown on the price schedule change when I proceed to the next screen of the booking module?
Prices set out in the price schedule are for orientation only and do not include fees and taxes, and in some cases may differ from the final price. The official ticket price is the one shown on the next screen.
Prices set out in the price schedule are for orientation only and do not include fees and taxes, and in some cases may differ from the final price. The official ticket price is the one shown on the next screen.
Is it possible to use the Internet to buy only a child’s ticket?
It is not possible to buy only a child’s ticket on the www.lot.com website. Such a ticket can be bought over the phone.
It is not possible to buy only a child’s ticket on the www.lot.com website. Such a ticket can be bought over the phone.
What is an electronic ticket and which flights does it apply to?
The electronic ticket known as etix® is a more convenient of airline ticket which exists only as a digital record in the LOT computer system. Therefore you can’t lose or forget it. You do not have to collect it from our office or wait until it is delivered. After you make your booking at the www.lot.com website, you will receive an e-mail with the confirmation of the purchase and your booking number. Your passenger receipt will be sent to your email account.
For more information on the electronic ticket and its availability please contact one of our offices.
The electronic ticket known as etix® is a more convenient of airline ticket which exists only as a digital record in the LOT computer system. Therefore you can’t lose or forget it. You do not have to collect it from our office or wait until it is delivered. After you make your booking at the www.lot.com website, you will receive an e-mail with the confirmation of the purchase and your booking number. Your passenger receipt will be sent to your email account.
For more information on the electronic ticket and its availability please contact one of our offices.
Why the terms and conditions of the fares on the www.lot.com website are provided in the English language?
The terms and conditions of the fares listed on our are downloaded directly from the booking system and are not translated. On the right hand side of the screen under the “Additional Information” heading, you will find the moist important information on the fare applied. We are currently developing a system which will allow the terms and conditions of the air fares to be automatically translated into Polish. For additional inquiries pleas contact one of our offices.
The terms and conditions of the fares listed on our are downloaded directly from the booking system and are not translated. On the right hand side of the screen under the “Additional Information” heading, you will find the moist important information on the fare applied. We are currently developing a system which will allow the terms and conditions of the air fares to be automatically translated into Polish. For additional inquiries pleas contact one of our offices.
How can I book a ticket on your website if the airports of departure and arrival are different?
In order to make a booking when the airports of departure and arrival are different, please use the “advanced” search option..
In order to make a booking when the airports of departure and arrival are different, please use the “advanced” search option..
Booking seats on a flight
You can book seats on the flight of your choice on the www.lot.com website while making your purchase. If for some reason your transaction cannot be completed, please contact our office
You can book seats on the flight of your choice on the www.lot.com website while making your purchase. If for some reason your transaction cannot be completed, please contact our office
Problems with buying the ticket
If, when buying the ticket, once you have entered your card details and your personal information, an error message is displayed, please contact the Call Centre to find out the cause of the error.
If, when buying the ticket, once you have entered your card details and your personal information, an error message is displayed, please contact the Call Centre to find out the cause of the error.
Wire transfer transactions
If after making an electronic transfer at your bank, you are not redirected to the LOT website, please contact the Call Centre since your booking has not been received.
If after making an electronic transfer at your bank, you are not redirected to the LOT website, please contact the Call Centre since your booking has not been received.
Travel to USA - providing information
How can I get more information?
For more information about how LOT Polish Airlines handles passenger’s personal data by contacting LOT Polish Airlines in Poland.
For more information about how LOT Polish Airlines handles passenger’s personal data by contacting LOT Polish Airlines in Poland.
For (Airline), the contact details are as follows: lwap@lot.pl
Who do I contact if my complaint is not resolved?
If the complaint cannot be resolved by DHS, the complaint may be directed, in writing to the Chief Privacy Officer, Department of Homeland Security, Washington, DC 20528. The passenger can make a complaint via the DPA in your country. For contact details of the DPA in passenger’s country please click here
http://ec.europa.eu/justice_home/fsj/privacy/nationalcomm/index_en.htm
If the complaint cannot be resolved by DHS, the complaint may be directed, in writing to the Chief Privacy Officer, Department of Homeland Security, Washington, DC 20528. The passenger can make a complaint via the DPA in your country. For contact details of the DPA in passenger’s country please click here
http://ec.europa.eu/justice_home/fsj/privacy/nationalcomm/index_en.htm
The Chief Privacy Officer has committed to deal with complaint received from the data Protection Authorities of European Union Member States on behalf of an EU resident, when that resident has authorized DPA to act on their.
Who do I contact in the US regarding this program?
General inquiries about PNR data or inquiries about my PNR data
General inquiries about PNR data or inquiries about my PNR data
If you wish to make an inquiry about PNR data shared with DHS or seek access to PNR data held by DHS he can write to: Freedom of Information Act (FOIA) Request, U.S. Customs and Border Protection, 1300 Pennsylvania Avenue, N.W., Washington, D.C. 20229.
For further information regarding the procedures for making such a request, please refer to section 19 Code of Federal Regulations, section 103.5 (www.dhs.gov/foia)
Concerns, complaints, and correction requests.
If you wish to file a concern, complaint, or request for correction regarding PNR data, please write to: Assistant Commissioner, DHS Office of Fields Operations, US Customs and Border Protection, 1300 Pennsylvania Avenue, N.W., Washington, D.C. 20229.
Decision by DHS may be reviewed by the Chief Privacy Officer of the Department of Homeland Security, Washington, DC 20528. An inquiry, complaint or request for correction of PNR data may also be referred by a passenger to the Data protection Authority (DPA) within their EU Member State for further consideration if appropriate.
Can I request that corrections be made to my PNR?
Yes. Passengers may seek to correct their PNR data that is contained in DHS databases by contacting that offices indicated below in FAQ 12. DHS will note corrections that it determines are justified and properly supported.
Yes. Passengers may seek to correct their PNR data that is contained in DHS databases by contacting that offices indicated below in FAQ 12. DHS will note corrections that it determines are justified and properly supported.
Can I request a copy of my PNR data that is collected by DHS?
Any passenger may request more information about the types of PNR shared with DHS and may ask for a copy pf that passenger’s PNR data contained in DHS databases.
As permitted by the Freedom of Information Act and other US laws, regulations, and policies, DHS will consider a request for documents by a passenger regardless of their nationality or country of residence, including PNR documents in its possession. DHS may deny or postpone disclosure of all or part of a PNR in certain circumstances (e.g.’ if it could be reasonably expected to interfere with pending enforcement proceedings or would disclose techniques and procedures used in law enforcement investigation).
In cases where DHS denies access to PNR data under an exemption of the Freedom of Information Act, you can administratively appeal this decision to the Chief Privacy Officer of DHS, who is responsible for both privacy protection and disclosure policy for DHS. A final agency decision may be judicially challenged under US law.
Any passenger may request more information about the types of PNR shared with DHS and may ask for a copy pf that passenger’s PNR data contained in DHS databases.
As permitted by the Freedom of Information Act and other US laws, regulations, and policies, DHS will consider a request for documents by a passenger regardless of their nationality or country of residence, including PNR documents in its possession. DHS may deny or postpone disclosure of all or part of a PNR in certain circumstances (e.g.’ if it could be reasonably expected to interfere with pending enforcement proceedings or would disclose techniques and procedures used in law enforcement investigation).
In cases where DHS denies access to PNR data under an exemption of the Freedom of Information Act, you can administratively appeal this decision to the Chief Privacy Officer of DHS, who is responsible for both privacy protection and disclosure policy for DHS. A final agency decision may be judicially challenged under US law.
Who will make sure that the PNR Undertakings are complied with?
The Department of Homeland Security Chief Privacy Officer is statutorily obliged to make sure that all parts of that Department handle personal information is a manner that complies with relevant law. He is independent of any directorate within DHS and his findings are binding on the Department. He will exercise oversight over the program to ensure strict compliance by DHS and to verify that proper safeguards are in place.
The Department of Homeland Security Chief Privacy Officer is statutorily obliged to make sure that all parts of that Department handle personal information is a manner that complies with relevant law. He is independent of any directorate within DHS and his findings are binding on the Department. He will exercise oversight over the program to ensure strict compliance by DHS and to verify that proper safeguards are in place.
How will my PNR data be secured?
DHS will keep PNR data from flights between the EU and the US secure and confidential. Careful safeguards, including appropriate data security and access controls, will make sure that the PNR data is not used or accessed improperly.
DHS will keep PNR data from flights between the EU and the US secure and confidential. Careful safeguards, including appropriate data security and access controls, will make sure that the PNR data is not used or accessed improperly.
How long will DHS store my PNR data?
PNR data from flights between the EU and the US will kept by DHS for a period of three years and six months, unless DHS manually consults that particular PNR data. In such cases, PNR data will be kept by DHS for an additional eight years. Additionally, information that is linked to a specific enforcement record will be maintained by DHS until the enforcement record is archived.
PNR data from flights between the EU and the US will kept by DHS for a period of three years and six months, unless DHS manually consults that particular PNR data. In such cases, PNR data will be kept by DHS for an additional eight years. Additionally, information that is linked to a specific enforcement record will be maintained by DHS until the enforcement record is archived.
Will my PNR data be shared with other authorities?
PNR data received in connection with flights between the EU and the US may be shared with other domestic and foreign government authorities that have counter-terrorism or law enforcement functions, on a case-by-case basis and under specific data protection guarantees, for purposes of preventing and combating terrorism and other serious criminal offences; other serious crimes, including organizes crime, that are transnational in nature; and flight from warrants or custody for the crimes described above.
PNR data received in connection with flights between the EU and the US may be shared with other domestic and foreign government authorities that have counter-terrorism or law enforcement functions, on a case-by-case basis and under specific data protection guarantees, for purposes of preventing and combating terrorism and other serious criminal offences; other serious crimes, including organizes crime, that are transnational in nature; and flight from warrants or custody for the crimes described above.
PNR data may also be provided to other relevant government authorities, when necessary, to protect the vital interests of that passenger or of other persons, in particular as regards to significant health risks, or as otherwise required by law.
Is sensitive data included in the PNR data transfer?
Certain PNR data identified as “sensitive” may be included in the PNR when it is transferred from reservations and/on air carrier departure systems in the EU to DHS. Such “sensitive” PNR data would include certain information revealing the passenger’s racial or ethnic origin, political opinion, religion, health status or sexual preference. DHS has undertaken that it will not use any “sensitive” PNR data that it receives from air carrier reservation systems or departure control systems in the EU. DHS has put in place an automated filtering program
so that “sensitive” PNR data is not used.
Certain PNR data identified as “sensitive” may be included in the PNR when it is transferred from reservations and/on air carrier departure systems in the EU to DHS. Such “sensitive” PNR data would include certain information revealing the passenger’s racial or ethnic origin, political opinion, religion, health status or sexual preference. DHS has undertaken that it will not use any “sensitive” PNR data that it receives from air carrier reservation systems or departure control systems in the EU. DHS has put in place an automated filtering program
so that “sensitive” PNR data is not used.
What is the legal framework for the transfer of PNR data
By legal statute (title 49, United States Code, section 44909(c) (3) and its implementing (interim) regulations (title 19, Code of Federal Regulations, section 122,49b), each air carrier operating passenger flights in foreign air transportation to or from the US must provide DHS with electronic access to PNMR data collected and contained in the air carrier’s reservations and/or departure control systems.
By legal statute (title 49, United States Code, section 44909(c) (3) and its implementing (interim) regulations (title 19, Code of Federal Regulations, section 122,49b), each air carrier operating passenger flights in foreign air transportation to or from the US must provide DHS with electronic access to PNMR data collected and contained in the air carrier’s reservations and/or departure control systems.
DHS has published Undertakings to use these data in accordance with certain conditions which concern, in particular:
- the purpose of the processing;
- the data used;
- the method of accessing the data;
- the maximum storage time;
- the security measures used;
- the disclosure of the data to other parties;
- how you can access your data and make a complaint.
Based on DHS implementing the Undertakings, the European Union and the United States concluded an International Agreement signed on 16 October 2006, and the European Union will now make sure that air carriers provide DHS with PNR data.
The competent authorities in EU Member Stats, in particular national Data Protection Authorities, may use their existing powers to suspend data flows to DHS to protect individuals with regard to the processing of their personal data in cases where DHS breaches the applicable standards of protection as set out in the Undertakings.
Why is my Passenger Name record being transferred to US DHS before I travel to, from or through the United States?
The main purpose of collecting PNR information in advance of flights is to facilitate safe travel between the EU and the US and to safeguard US security. DHS uses Passenger Name record data from flights the EU and the US for the purposes of preventing and combating:
The main purpose of collecting PNR information in advance of flights is to facilitate safe travel between the EU and the US and to safeguard US security. DHS uses Passenger Name record data from flights the EU and the US for the purposes of preventing and combating:
- terrorism and related crimes;
- other serious crimes, including organized crime, that are transnational in nature; and
- flight from warrants or custody for crimes described above.
DHS can obtain most of the information contained in PNR data when they examine and individual’s airline ticket and other travel documents as part of its normal border control functions. The ability to receive this PNR data electronically in advance of passengers’ arrival at or departure from ports of entry in the US significantly enhances DHS’s ability to carry out efficient and effective advance risk assessment of passengers.
What sort of passenger information will be transferred to US authorities?
United States law requires airlines operating flights to, from, or through the United States (US) to provide the US Department of Homeland Security (DHS) with certain passenger data to facilitate safe travel and to secure US security. The passenger data falls into two categories.
United States law requires airlines operating flights to, from, or through the United States (US) to provide the US Department of Homeland Security (DHS) with certain passenger data to facilitate safe travel and to secure US security. The passenger data falls into two categories.
- Passenger Name Record (PNR): This includes a variety of information provided during the booking process or held by airlines or travel agents, such as the passenger’s name, contact details, details of the travel itinerary (such as date of travel, origin and destination, seat number, and number of bags) and details of the reservation ( such as travel agency and payment information) or other information (such as affiliations with a frequent flier program);
- Advanced Passenger Information (API): this include mainly information contained on a passenger’s passport and sis often collected at check-in. This information is provided prior to arrival to frontier control authorities. This is also used to screen passenger against lists of persons believed to pose a threat to aviation security.
These FAQs relate primarily to PNR data as this is regulated in accordance with the International Agreement signed on 16 October 2006 between the European Union and the United States. The European Union will make sure air carriers comply with these obligations. LOT Polish Airlines has to comply with these requirements.
For more detailed explanation of the way DHS handles PNR collected from flights between the European Union and the US please refer to the Undertaking of the Department of Homeland Security, Customs and Border Protection (“PNR Undertakings”) published in the US Federal Register, Volume 64, No 131, p.41543. You can also access them as an Annex to Commission Decision 2004/535/EC, available click here:
http://eur-lex.europa.eu/LexUriServ/site/en/oj/2004/l_235/l_23520040706en00110022.pdf
