Passengers do not have to collect the etix® from our offices or wait for its delivery. After you make your booking at www.lot.com,you will receive an e-mail with confirmation of the transaction and your booking code. Your passenger receipt shall be e-mailed to you in one hour to the e-mail address you submitted*.

If you select to receive a VAT invoice, it will be prepared for you at the airport or LOT office, depending on the ticket delivery option chosen in the next reservation step. By making this selection you allow LOT Polish Airlines to issue an invoice without signed confirmation.

For your convenience, please print out the passenger receipt and keep it until your travel is completed. Please present it at check in or at any other contact to a LOT office. The document includes a www address where you can check your travel details.

How to book and purchase etix®?

• The easiest way is to access it through our website at www.lot.com; you can also phone our Call Centre (0 801 703 703) or purchase etix® at LOT offices.
• Payments can be made with a credit card or in cash (cash is accepted only at LOT offices)
• etix® by website can be purchased up to 3 hours before flight departure.
• Changes in reservations can be made by calling our Call Centre (0801 703 703).

If you provide your Miles & More card number when making your booking, miles for the flight will be added automatically.

ATTENTION!!
"General Conditions of International Carriage of International Carriage of  Passengers and Baggage, Applied by LOT Polish Airlines”.
Art. 3.3. “Flight coupon sequence”:

“Carrier will honour flight coupons only in the sequence indicated in the ticket or, in the case of an electronic ticket, in the sequence of electronic coupon, starting from the place of departure. The ticket will not be valid and carrier shall not honour the ticket if the first flight coupon, or in the case of electronic ticket, an electronic coupon for international travel has not been used and the passenger commences his/her journey at any stopover or previously agreed stopping place." 

1.Name and surname of the passenger;;
2. Fare type;
3. Two-letter carrier code, flight number, class, departure date and hour;
4. Reservation number;
5. Final ticket price subdivided into
a. fare
b. fees, taxes and charges
c. total price
6. Amount of free luggage;
7. Number of flight document

Important air travel terminology:

 Gate – entrance;
 Board time – the time when a passenger is required to board the plane;
 Seat – an assigned seat on a plane;
 Reservation number rezerwacji – an assigned number which confirms the booking made by a passenger and is required for any changes made in his air travel plan;
 Fare - the money paid for the transportation of a passenger and the luggage he is allowed to take along with him. A fare is the fee for air travel from the departure airport to the arrival airport unless otherwise stated. Fares do not include costs of ground transport between the airport and between the airports and terminals located in city centers.
Fares can be divided into:
- normal fares – for business class or economy class air travel.
   These are the most expensive fares, but they are not associated with any restrictions except for the validity of the ticket, which is valid for one year from the date of the start of the journey.
- special fares- usually offered for economy class air travel; they include several restrictions such as the minimum and maximum length of stay, time of booking and/or ticket purchase; booking changes, being required to use the services of another specific carrier.

"Code share” flights – certain flights are operated by other carriers under so-called “code share” agreements. This means that even if a passenger booked a flight with a specified airline and has a ticket stating the name and designator of a given air carrier, the carrier which actually provides the service can be a different airline than the one specified on the ticket.

* * If for some reason you have not received a Passenger Receipt, you can check the details on the following page: www.checkmytrip.com.