Close the cookies notification

Die Cookies der lot.com Webseite dienen allein zur Verbesserung der Servicequalität. Sie können Ihren Browser entweder so einstellen, dass er unsere Cookies empfangen kann oder unsere Website ohne Cookie-Funktionalität nutzen. Wir empfehlen Ihnen daher, in Ihrem Browser einzustellen, dass Cookies von lot.com immer zugelassen werden.

Datenschutzrichtlinien und personalisiertes Surfen auf lot.com

yourAccountWCAG

Your settings

Step 1 from 3

Please accept our apologies for the inconvenience during your recent travel. We kindly ask you to fill the claim form below.

Passenger's personal data

*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

Contact address

*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

Please enter a valid mobile phone number without zero at the beginning.

*

the field cannot be blank

incorrect email

Are you a Miles & More member ?

*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

Your flight

* format dd.mm.yyyy
*

the field cannot be blank

Flight number (e.g. LO281)
* LO

the field cannot be blank

13 digits beginning with 080 (e.g. 0801231231231)

Booking number (consists of 6 characters e.g. XYZ111)

6 znaków alfanumerycznych (np. XYZ111 )

Step 2 from 3

Baggage details
(np. WAW LO 34567)
*

the field cannot be blank

*

the field cannot be blank

*

the field cannot be blank

Claims applies to:
*
*

the field cannot be blank

*

the field cannot be blank

(e.g hard shell, soft shell)
*

the field cannot be blank

(e.g. suitcase, bag, sports bag)
*

the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim hinzufügen
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price hinzufügen
+
Claims applies to:
*
*

the field cannot be blank

*

the field cannot be blank

(e.g hard shell, soft shell)
*

the field cannot be blank

(e.g. suitcase, bag, sports bag)
*

the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim hinzufügen
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price hinzufügen
+
Claims applies to:
*
*

the field cannot be blank

*

the field cannot be blank

(e.g hard shell, soft shell)
*

the field cannot be blank

(e.g. suitcase, bag, sports bag)
*

the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim hinzufügen
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price hinzufügen
+
Claims applies to:
*
*

the field cannot be blank

*

the field cannot be blank

(e.g hard shell, soft shell)
*

the field cannot be blank

(e.g. suitcase, bag, sports bag)
*

the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim hinzufügen
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price hinzufügen
+

Step 3 from 3

Please attach copies of your travel documents, receipts confirming the value of your claim and any other relevant documents. Keep the originals that may be required at the next stage of the proceeding.

Add attachment

The form allows up to 5 attachments ( maximum of 2 MB per file), in the following formats: jpg, tif, pdf, gif, bmp and png.
Please provide your bank account details ( needed In case of reimbursement )
Account in Poland

incorrect bank account number

Account outside Poland