Issues

Technical issues

If you are having problems with buying a ticket via the Internet or while browsing the lot.com website

Online form


Baggage-related complaints

  • If your baggage has been delayed, lost or damaged: Please send your comments to the carrier operating the final section of your journey.
  • In order to find out what you are permitted and prohibited from carrying in your baggage, as well as how to arrange for the carriage of non-standard items and the costs related to this: See conditions for the carriage of baggage

Online form


Passenger feedback

Our Customer Relations team focuses on responding to issues related to your past travel experience with LOT Polish Airlines.
You can contact our Customer Relations team by post Customer Relations 

PLL LOT S.A.
ul.17 Stycznia 39
00-906 Warszawa
fax. +48 22 606-73-99
or by using  Online form

Passenger inquiries

Future Travel

  • In order to obtain information relating to a forthcoming flight, please contact our Call Center.

Refunds and invoices

  • In order to obtain a refund on a flight ticket or an invoice, please contact the office which issued your ticket.
  • If the ticket was bought via the lot.com website, then please contact our Call Center.

Telefon Call Center

Email Email                       

Adres Address

801 703 703
mobile and international calls
+48 22 1 9572
lot_info@lot.pl LOT Polish Airlines
ul.17 Stycznia 39
00-906 Warsaw
Fax. +48 22 606-60-28