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Technical issues

If you are having problems with buying a ticket via the Internet or while browsing the website

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Baggage-related complaints

  • If your baggage has been delayed, lost or damaged: Please send your comments to the carrier operating the final section of your journey.
  • In order to find out what you are permitted and prohibited from carrying in your baggage, as well as how to arrange for the carriage of non-standard items and the costs related to this: See conditions for the carriage of baggage

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Passenger feedback

Our Customer Relations team focuses on responding to issues related to your past travel experience with lot Polish Airlines. You can contact our Customer Relations by post.

PLL lot S.A. ul.17 Stycznia 43 02-146 Warszawa or by using  Online form

Passenger inquiries

Future Travel

  • In order to obtain information relating to a forthcoming flight, please contact our lot Contact Center.

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  • In order to obtain a refund on a flight ticket or an invoice, please contact the office which issued your ticket.
  • If the ticket was bought via the website, then please contact our lot Contact Center.

lot Contact Center



+48 22 577 77 55 mobile and international calls +48 22 577 77 55 lot Polish Airlines ul.17 Stycznia 43 02-146 Warsaw