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Technical issues

If you are having problems with buying a ticket via the Internet or while browsing the website

Online form

Baggage-related complaints

  • If your baggage has been delayed, lost or damaged: Please send your comments to the carrier operating the final section of your journey.
  • In order to find out what you are permitted and prohibited from carrying in your baggage, as well as how to arrange for the carriage of non-standard items and the costs related to this: See conditions for the carriage of baggage

Online form

Passenger feedback

Our Customer Relations team focuses on responding to issues related to your past travel experience with LOT Polish Airlines.
You can contact our Customer Relations team by post.

ul.17 Stycznia 43
02-146 Warszawa
or by using  Online form

An Online Dispute Resolution platform has been set up by the European Commission: which provides easy access to alternative dispute resolution (ADR).

Please note, LOT Polish Airlines is not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

You can log your complaint with CAA’s Passenger Advice and Complaints Team (PACT) by completing the online complaint form via the CAA website: Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. You can then access the CAA’s consumer portal where you can submit your complaint to PACT.

Passenger inquiries

Future Travel

  • In order to obtain information relating to a forthcoming flight, please contact our Call Center.

Refunds and invoices

  • In order to obtain a refund on a flight ticket or an invoice, please contact the office which issued your ticket.
  • If the ticket was bought via the website, then please contact our LOT Contact Center.

 Call Center



+48 22 577 77 55
mobile and international calls
+48 22 577 77 55 LOT Polish Airlines
ul.17 Stycznia 43
02-146 Warsaw