Warsaw, 31 July 2013 - Starting tomorrow, LOT Polish Airlines will introduce a new level of service on board their planes on all routes in Europe. The catering offer will be enriched - by adding new sandwiches, salads, wraps, pizzas as well as a selection of beverages - and the Starbucks coffee will appear on board. LOT will also propose additional services, such as Taxi&Fly, Limo Service, Meet and Greet, as well as Pre-order and Duty Free, all under the Air Kiosk. A mobile version of lot.com website and applications for Android and iOS will be also soon set up. And starting from 10 August, the long-haul flights will be operated only by modern Dreamliners.
Changes in LOT offer have been developed based on a specially commissioned survey carried out by TNS. As many as 78 per cent of our passengers in economy class and 89 percent in business class do not perceive a need to improve the quality of passenger service. In spite of such good result, LOT Polish Airlines are developing further changes to improve passenger comfort and the image of the Polish carrier.
We listen to our passengers and we create changes they really expect - says Sebastian Mikosz, CEO of LOT Polish Airlines. I would like LOT to be perceived as a friendly, modern and open airline and that is why we introduce many additional services. Thanks to them, travel will be even easier and more enjoyable - said Sebastian Mikosz.
The first part of the changes aimed to facilitate travelling by LOT will include an access to a mobile version of lot.com booking platform and to applications for mobile phones and tablets (Android and iOS). Ticket reservation and check-in prior to departure will be possible from any place and at any time - simply, quickly and highly intuitively. We will also provide our passengers with faster and easier access to all information relevant for them, including special offers, as well as to the "cheapest price" search. The mobile version was designed using the latest technology and innovative solutions.
LOT Polish Airlines are the first airline in the world to apply full "Cloud Computing" technology on such a large scale. Cloud computing is a model for IT environment management, with solutions borrowed from the ideology of functioning in Internet. It satisfies the needs of a new era of IT solutions, where responsiveness, effectiveness and efficiency are the priority, while increasing data security. Cloud Computing responds to the needs associated with a growing number of connected devices, continuous streams of information and Web 2.0 applications, such as open collaboration, social networking and mobile solutions. Passengers will gain access to the mobile version already from mid-August, while applications will be available from September.
LOT Polish Airlines also increase the variety of meals and snacks in onboard menu. A new offer called "LOT Gourmet" will be enriched with new products specially suited to passengers' tastes.
Starting from 1 August, on flights lasting no longer than 120 minutes, the "LOT Gourmet" menu will include a pasta salad with chicken and a Greek salad, and on flights longer than 120 minutes - vegetarian pizza and chicken wrap. During flights lasting no longer than 90 minutes passengers will have a choice between ham or cheese sandwich and snacks (candy bars and other sweets and crisps). During all flights we will also offer alcohols and a wide selection of soft drinks. Passengers in economy class on domestic and European flights are provided free of charge with mineral water and a sweet snack.
From tomorrow - i.e. 1 August - LOT Polish Airlines are also starting cooperation with Starbucks. Passengers will have an opportunity to taste the best coffee (including decaffeinated) under the most recognizable brand in the world. On domestic and European routes, the "LOT Gourmet" offer will include, in addition to Starbucks coffee and Dilmah Ceylon Gold tea, specially composed dietary porridge flavoured with apples and cinnamon or chocolate and orange (at the passengers' choice), served by Starbucks.
Prices for meals were calculated so as to be accessible to everyone. They are much lower than those at airports or in in-flight sales of other airlines: sandwiches cost PLN 10, while salads and wraps - PLN 12. Starbucks coffee costs PLN 8, beer - PLN 5 and wine - PLN 10. It is worth noting that meals and soft drinks in economy class and in business class on the most prestigious LOT long-haul flights remain free.
LOT Polish Airlines will soon introduce other facilities and services for passengers.
Taxi&Fly and Limo Service - you may start your travel with LOT right at the threshold of your home! This service allows passengers who purchase tickets via the lot.com website or through the twenty-four hour call center to book transportation from home to the airport and back after returning to Warsaw. For those who appreciate luxury we offer an opportunity of transport by limousine to a plane.
Another LOT proposal is Meet & Greet, which is a dedicated assistance at the Chopin Airport. The service is intended for all passengers who want to avoid stress during their visit to the airport. Our staff will welcome passengers at the entrance to the airport and will facilitate all procedures prior to departure - from luggage check-in to boarding.
From September this year LOT Polish Airlines will also launch the PlusGrade service. It will allow passengers who book a ticket to bid for transfer from economy class to Premium or Business class.
Especially for Business and Premium class passengers, we have launched a new board magazine "Inspire", dedicated only to those passengers (Elite Club and Premium Club). The high level of the magazine is guaranteed by its editor in chief - Ms. Martyna Wojciechowska. Magazine readers will find there articles on the most interesting areas of life - starting from business, investment, through the luxury travel around the world, and ending with art, the latest trends and culture. All this is included in the remarkable, sophisticated graphics and illustrated with unique photographs. It is an inspiring, intelligent and ambitious magazine. In the first issue we will write about the charms of Thailand, the Cities of the Future, and we will advise how to succeed in life. Charismatic Sebastian Karpiel-Bułecka will be a special guest of this edition.
To meet expectations of our passengers as to the service quality and comfort of travel we have recently introduced: LOT Info SMS service - alerts on the status of the flight. SMS service may be activated in two ways - by completing a free form via the lot.com website or by sending a text message from a mobile phone. There are two service options: standard, which includes a one-time information about the current status of the flight (which costs PLN 1 + VAT) and Premium, providing passengers with all the information about the flight (its cost is PLN 5 + VAT). To receive automatic information about the flight it is enough to leave a phone number when buying a LOT ticket.
Thinking not only about aviation enthusiasts, we have launched an online shop - AirKiosk at the lot.com website, which offers many gadgets, useful both during travel, at home or in the office. Aviation enthusiasts will also find in AirKiosk aircraft models, inter alia a modern Boeing 787 Dreamliner and gadgets practical for travel and in the office.
Modern solutions and new services for passengers result from a Restructuring Plan implemented in the Company. LOT Polish Airlines focus on continuous improvement in the quality of passenger service, as well as on more active communication with travellers. Any measures taken are not only aimed to attract new customers but also to build the image of a modern and open airline standing out from the competition. A special new section at the lot.com website will allow passengers to follow changes in the offer and to submit their suggestions.
And the last - historical change. Starting from 10 August, the long-haul flights to New York, Chicago, Toronto and Beijing will be operated only by Boeing 787 Dreamliners. This is a symbolic moment, comparable to the replacement of Ilyushin aircraft with Boeing 767 in the late 80s and 90s of the last century.
LOT Polish Airlines now have five Boeing 787 Dreamliners in three-class configuration, offering the highest standard of on-board service. The new machines are also more fuel-efficient and quieter by about 20 percent. Comfort is ensured by higher pressure in the cabin and higher humidity compared to conventional wide-body aircraft. LOT Polish Airlines strength is also their specially trained and professional on-board staff "Elite Fleet" that provides quality services at the highest level.
LOT Polish Airlines is one of the oldest airlines in the world. It has been connecting Poland with the rest of the world since 1929. Now planes in LOT colours fly to nearly 60 destinations in Europe, the Middle East, North America and Asia. Many of LOT's pilots are among the European and World Champions in several types of aviation sports. Since 2003 LOT is a member of Star Alliance whose network currently offers more than 21,900 daily flights to 1,328 airports in 196 countries all over the world.
For more information please contact:
Barbara Pijanowska Kuras
Spokesperson LOT Polish Airlines
Ph: +48 (22) 606 79 19
Mob.: +48 731 999 924