What is LOT Upgrade?

LOT Upgrade offers you the opportunity to determine your own price for LOT Business Class and LOT Premium Class upgrade by submitting an offer.

A passenger who has purchased an LOT Economy Class flight ticket can submit an offer for:

- LOT Business Class flight ticket on short-haul flights (flights within Europe and between Europe and to the Middle-East);

- LOT Premium Class and LOT Business Class flight ticket on long-haul flights

A passenger who has purchased a LOT Premium Class flight ticket can submit an offer for:

- LOT Business Class flight ticket on long-haul flights

If your reservation includes several passengers the offer will be relevant for all passengers on the same reservation. LOT reserves the right to accept or reject the upgrade offer on certain flights, in line with criteria to be determined by LOT and updated from time to time at LOT's sole discretion, such as flight status, the amount of the offer, etc.

We will inform you between 72 and 48 hours before departure whether or not your LOT Upgrade offer has been approved.

On which routes is LOT Upgrade being offered?

Currently, LOT offers LOT Upgrade for it’s long-haul flights between Warsaw and Beijing as well as short haul flights between Warsaw and Athens, Barcelona, Larnaca, Madrid, Paris, Tbilisi, Tel Aviv, Yerevan, Moscow, Bucharest, Prague, Istanbul, London, Milan, Amsterdam, Hamburg, Vienna, Brussels, Chicago, New York, Toronto and Beijing.

If the service is available for your flight, you can register in one of two ways:

  • By purchasing a ticket on the LOT website – at the end of the reservation process, a window will appear with an offer to upgrade your ticket, if your flight allows it.
  • Using the my reservation interface available on the LOT home page.

Who can make an offer for a LOT Upgrade?

In order to qualify for making a LOT Upgrade offer, you need a valid and issued LOT Economy Class/LOT Premium Class ticket for a scheduled flight operated by LOT. You may submit your LOT Upgrade offer up to 72 hours before scheduled departure time.

How will I know if I am entitled to submit an upgrade proposal?

If you purchased a flight ticket on the LOT website, a window will appear at the end of the reservation process. When purchasing through any other channel, the availability of the service can be checked via my reservation interface on LOT home page.

Is every Economy Class passenger eligible for getting LOT Upgrade? 

LOT Upgrade can be used by the passengers who are holding an LOT Polish Airlines flight document (ticket number must start with 080…).

Upgrade LOT does not include all air fares and all destinations, that LOT operates to.

Additionally LOT Upgrade does not include:

  • Passengers travelling with children under 2 years of age 
  • Passengers booked within a group of more than 9 people 
  • Flight bookings which are not yet confirmed.

How does a LOT Upgrade work?

  • Book your flight at www.lot.com
  • If your flight is eligible for upgrade at the end of the booking process there will be an automatic notification suggesting an upgrade
  • Choose the flight segment and submit your offer
  • Enter your credit card details which will be verified but will be not charged until the upgrade is approved and confirm your offer
  • You will receive an offer confirmation by email
  • You may change or cancel your offer up to 72 hours before departure
  • After that time, all offers received will be assessed and a number of available LOT Business Class/LOT Premium Class seats dedicated by LOT for the upgrade will be assigned. If your offer has been accepted, you will receive an email confirming your upgrade between 72 and 48 hours before departure.
  • You will receive an information email regardless of whether your offer has been accepted or not.

If you have booked your flight via a travel agency, you can submit your offer directly online under my reservation at www.lot.com.

Does the LOT Upgrade apply to the roundtrip?

All flight legs of your booking which are suitable for a LOT Upgrade will be displayed. You decide for yourself for which flights you make an offer.

How much does it cost to make an offer?

Placing the offer is free of charge. Only if you receive the upgrade, your credit card will be debited with the amount of your offer. Please note, we still need your credit card details at the time of making your offer for standard verification purposes.

What happens if an offer has been submitted, but the flight has to be changed or cancelled?

You may change or cancel your offer up to 72 hours before departure.

What happens if your upgrade has been accepted, but you have to cancel your trip?

After your offer has been accepted, the upgrade is no longer refundable.

What happens if your upgrade has been accepted, but LOT cancels your flight?

Your upgrade remains valid if you are re-booked to another LOT flight at the same amount. Otherwise, in case there are not enough seats available in the higher class to fulfill your upgrade we will refund the amount offered for the cancelled flight to the credit card that was used to pay for the upgrade.

What happens if an offer was cancelled by mistake?

Up to 72 hours before departure you may cancel, correct your offer or re-offer.

You are travelling as a couple or family?

If your reservation includes several passengers the offer will be relevant for all passengers on the same reservation. LOT reserves the right to accept or reject the upgrade offer on certain flights, in line with criteria to be determined by LOT and updated from time to time at LOT's sole discretion, such as flight status, the amount of the offer, etc.

You are travelling with a colleague who does not want to use LOT Upgrade?

As long as you are not registered under one and the same booking number, you may submit your individual offer.

What are the benefits of the LOT Upgrade?

An upgarde on European and Middle East flights gives you:

  • Access to business lounges all over the world plus snacks and drinks
  • A dedicated check-in
  • A dedicated Call Centre line
  • Priority in baggage reclaim
  • Access to business lounges at airports
  • Fast track at airports
  • Priority when boarding
  • A selection of newspapers and magazines on board
  • Welcome drink – soft drink
  • Alcoholic drinks and meals

LOT Premium Class upgrade on flights to Beijing gives you:

  • A dedicated Call Centre line
  • A dedicated check-in point at the airport
  • Priority in baggage reclaim
  • Fast track at the airport
  • Priority boarding
  • Comfortable seats with fold-out footrests, at a distance of 93 cm between the rests
  • Individual 10.6-inch monitors
  • Welcome drink – soft drink
  • Meals, alcoholic drinks, snacks

LOT Business Class upgrade on flights to Beijing gives you:

  • A dedicated Call Centre line
  • A dedicated check-in point at the airport
  • Priority in baggage reclaim
  • Access to business lounges at airports
  • Fast track at the airport
  • Priority boarding
  • Comfortable flat bed seats at a distance of 190 cm between the rests
  • Individual 15.4-inch monitors
  • Welcome drink – champagne
  • Meals, alcoholic drinks, snacks

Can Miles & More members redeem award miles for LOT Upgrades?

No, not yet.

If I am a Miles & More member, will I receive upgraded points in my account?

No. Points for Miles & More members will be calculated on the basis of the original class for which the reservation was made and not for the class in which the passenger actually flew.

Will the LOT Upgrade change the conditions of your ticket?

No. All conditions remain valid and unchanged.