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Privacy and cookies policy for lot.com

Best Price Guarantee


Best Price Guarantee
at lot.com

At lot.com you will always find the lowest price. No need to look elsewhere - we give you the Best Price Guarantee.

If, within 24 hours after purchasing a ticket on lot.com, you find a lower price for the exact same flight operated by LOT Polish Airlines, including the same regulations as the one purchased on lot.com, LOT Polish Airlines will give you a credit worth double the difference in price.

After verification of your claim, which should meet all the rules and restrictions of the offer, you will receive a credit from LOT Polish Airlines in the form of a promotion code. This code can be easily used while your next purchase at lot.com.

If you find a lower price on any website offering flight tickets operated by LOT Polish Airlines in 24 hours after purchasing one on lot.com, please let us know referring to the Best Price Guarantee procedure.

Before you submit your claim, please make sure you are aware of the following terms and conditions and meet the requirements of the offer.

We kindly inform that all the personal data entrusted to LOT Polish Airlines S.A. in the case of realization of the ‘Best Price Guarantee’ offer is subject to processing and protection in compliance with the Privacy Policy.

Regulations

Term and conditions

If you wish to benefit from the ‘Best Price Guarantee’ offer you have to buy a ticket on lot.com which:
- does not include any additionally paid services (e.g. My Extra Baggage, My Favourite Seat, Mondial Insurance, etc.);
- is not issued for code-share flight (directions with flight numbers under 4000 are included in this campaign);
- is issued for flights operated by LOT Polish Airlines only.

Best Price Guarantee offer does not apply to group tickets.

LOT Polish Airlines may at any time withdraw from offering Best Price Guarantee offer or change its terms and conditions without to the rights acquired by passengers on existing rules.

Lower price

Lower price for a ticket is the one which:
- is found on any website offering plane tickets within 24 hours after purchasing a ticket on lot.com;
- is lower than price paid for the ticket purchased on lot.com;
- is not found on lot.com;
- is not a price received in a process of bidding or auction;
- does not include any travel packages (hotel/car/insurance + flight);
- has to include all taxes and fees;
- does not include promotion codes or discounts;
- is not a result of being a member of any loyalty programme;
- is a result of flight ticket which includes the same fare value as one purchased on lot.com;
- is a result of a flight ticket which includes the same flight numbers operated by LOT Polish Airlines, dates, times, and number and types of passengers (infant, child, adult, senior) as presented on one purchased on lot.com;
- is a result of a calculation of the whole journey as one purchased on lot.com;
- is in the same currency, as the currency presented on one purchased on lot.com;
- includes the same form of payment as one used to pay fo reservation on lot.com;
- was found on the same market, as one on which the ticket on lot.com had been bought.

How to submit a claim

- capture screenshots from the website with competing price;
- screenshots must display in detail:
  • complete website URL address;
  • identical LOT Polish Airlines operated flight numbers, dates, times and number and types of passengers (infant, child, adult, senior) as presented on ticket purchased on lot.com;
  • the flight summary page with the lowest price and its details such as fares and taxes;
  • complete date and time of capturing screenshots;
- claim must include page with fare rules and restrictions;
- to make use of Best Price Guarantee offer there is no need to purchase ticket in lower price;
- claims submitted later than 24 hours after purchasing ticket on lot.com will not be considered ;
- claims which are not complete will not be considered;
- we advice to keep all the captured screenshots by the time the claim is verified;
- claim must be sent to the given address: bpg.cc@lot.pl;
- claim cannot be submitted via LOT Call Center, at ticket offices or travel agents;
- claim must contain the following information: passengers personal data - name and surname, contact telephone number, e-mail address, number of ticket reservation purchased on lot.com, screenshots from the last step of booking process with competing price, screenshots presenting fare rules and restrictions and complete website URL address on which the lower price has been found.

Refund

- LOT Polish Airlines will consider a claim withing 14 working days from the moment of sending it to the address: bpg.cc@lot.pl;
- after positive consideration of a claim, promotion code will be generated and will allow passenger to discount ticket price during next purchase on lot.com; value of promotion code results from the rules presented below;
- passenger who purchased ticket on lot.com and submitted a claim will be informed about the decision o LOT Polish Airlines via given e-mail address;
- promotion code will be in the same currency, as the one in which passenger purchased ticket on lot.com;
- each promotion code is individual for every passenger;
- limit one promotion code per passenger;
- promotion code will be worth twice the value of the price difference;
- promotion code can be used only once;
- promotion code is valid until the end of the year (31.12.2014); LOT Polish Airlines reserves the right to modify or cancel it at any time;
- promotion code is not for sale;
- promotion code cannot be combined with other offers;
- promotion code cannot be exchanged for cash;
- promotion code cannot be used to purchase traveler packages; (hotel/car/insurance + flight);
- promotion code can be used only when fare value of purchased ticket is at least the same promotion code value;
- promotion code can be used on lot.com when typed in ‘promotion code’ box;
- promotion code in PLN currency will be calculated according to the rules below*:

Price difference Promotion code value
up to 25 PLN 50 PLN
between
25 PLN and 50 PLN
100 PLN
between
50 PLN and 100 PLN
200 PLN
between
100 PLN and 150 PLN
300 PLN
between
150 PLN and 200 PLN
400 PLN
between
200 PLN and 250 PLN
500 PLN
higher than 250 PLN twice the ticket
price difference

 

Acceptance of terms and conditions and Privacy Policy

Submitting a claim to bpg.cc@lot.pl means that you have read and understood the rules of terms and conditions and giving personal data results in consent to the processing of these by LOT Polish Airlines S.A. in accordance to the rules set out in the Privacy Policy in order to implement Best Price Guarantee offer.