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Privacy and cookies policy for lot.com

Baggage-related complaints

fields marked * are required

Step 1 from 3

Please accept our apologies for the inconvenience during your recent travel. We kindly ask you to fill the claim form below.
Passenger's personal data
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
Contact address
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
Please enter a valid mobile phone number without zero at the beginning.
* the field cannot be blank incorrect email
Are you a Miles & More member ?
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
Your flight
*
* the field cannot be blank
* the field cannot be blank
13 digits beginning with 080 (e.g. 0801231231231)
6 znaków alfanumerycznych (np. 1Q2A3Z )

Step 2 from 3

Baggage details
(np. WAW LO 34567)
* the field cannot be blank
* the field cannot be blank
* the field cannot be blank
*
* the field cannot be blank
* the field cannot be blank
(e.g hard shell, soft shell)
* the field cannot be blank
(e.g. suitcase, bag, sports bag)
* the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim  
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price  
+
*
* the field cannot be blank
* the field cannot be blank
(e.g hard shell, soft shell)
* the field cannot be blank
(e.g. suitcase, bag, sports bag)
* the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim  
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price  
+
*
* the field cannot be blank
* the field cannot be blank
(e.g hard shell, soft shell)
* the field cannot be blank
(e.g. suitcase, bag, sports bag)
* the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim  
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price  
+
*
* the field cannot be blank
* the field cannot be blank
(e.g hard shell, soft shell)
* the field cannot be blank
(e.g. suitcase, bag, sports bag)
* the field cannot be blank

Contents of baggage

Item Quantity Color Make/Model Date of purchase Amount of claim  
+

If your baggage was delayed and you had to purchase essential items

Item Quantity Make/Model Date of purchase Price  
+

Step 3 from 3

Please attach copies of your travel documents, receipts confirming the value of your claim and any other relevant documents. Keep the originals that may be required at the next stage of the proceeding.

Add attachment
The form allows up to 5 attachments ( maximum of 2 MB per file), in the following formats: jpg, tif, pdf, gif, bmp and png.
Please provide your bank account details ( needed In case of reimbursement )
Account in Poland
incorrect bank account number
Account outside Poland