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  • To optimize offers and ticket prices to your needs make sure you chose the right country before starting reservation process. 
  • Depending on the country selected you will be able to make payments with your preferred payment method and currency.
  • You can change the country and currency in the right upper corner of lot.com.
  • Please note: Payment options on lot.com vary from country to country.

Learn more about the payment methods available on lot.com.

  • Add your card number, name, expiry date, security code (CVC/CVV/ CID) and address.
  • Don't put any characters or spaces between the card number.
  • Double check the data and proceed with the payment.
  • The bank that issued your card may request additional authentication via 3D Secure system by applying a unique password. This is free of charge and ensures that only you as the credit cardholder will be able to complete the online transaction.
  • As soon as your payment is confirmed, you will be redirected back to the LOT booking confirmation page. To confirm your reservation, we send you a receipt with an itinerary to the address e-mail that was included in your booking information.

If you have not received a conformation email, please contact us.

The location of the security code on your credit card may vary depending on what kind of credit card it is:

  • Visa - What is CVV?

    The Card Verification Value (CVV) is an additional three-digit security code that is printed (not embossed) on the back of your card (last 3 digits of the number that appears in the signature panel on the back of your card).

  • MasterCard - What is CVC?

    The Card Validation Code (CVC) is an additional three-digit security code that is printed (not embossed) on the back of your card. The CVC is an extra security measure to ensure that you are in possession of the card.

  • American Express - What is CID?

    The security code for American Express cards (CID) is the 4-digit code printed on the front of your card, above your card number.

  • To provide safe online transactions lot uses an extra level of security- 3D Secure verification service - which protects you from the unauthorized transactions.
  • Once you enter your payment card details a 3D-Secure window might appear and your card issuer will display an authentication page.
  • Depending on your bank you will be asked to type the password or unique code sent via text message to your mobile. After verification, your checkout continues.
  • Please note if the password is entered incorrectly the transaction will be refused. For additional information, please contact your credit card issuing bank directly.
  • This service is free of charge and ensures that only you as the credit cardholder will be able to complete the online transaction.

It is possible to make payments in any of 20 major currencies. The final payment will be calculated in the currency selected at the beginning of the reservation (see the table).

Yes, you can complete your purchase using your preferred currency by selecting the country before you start the booking process on lot.com. Go to the country selector in the right upper corner of the home page and choose country and currency that suits you.

lot.com offers various payment methods to enable you to purchase your tickets online. You can use either debit or credit card for ticket purchase or if you don’t have a payment card there are other payment methods available depending on the country selected.

Learn more about the payment methods.

We take great care in ensuring your safety during the payment process. Your payment details will be encrypted and sent using a secure connection therefore your transactions remain confidential. No unauthorized person can have access to those details.

lot payment processing system is fully PCI DSS (Payment Card Industry Data Security Standard) compliant according to international security requirements.

  • As soon as your payment is accepted you will be redirected back to the lot booking confirmation page.
  • To confirm your reservation, we will issue an electronic ticket in your name and will send a confirmation to the e-mail address that was included in your booking information.
  • However if you do not receive an email within two hours presumably your booking has been completed successfully but the confirmation page has failed to reach your browser.

If you have not received a conformation email, please contact us.

To avoid processing issues with your reservation:

  • Please do not reload, refresh or use the back browser button while payment is in progress.
  • Be informed that there is a certain time limit of 30 minutes to complete your payment.
  • Please make sure there is sufficient funds and card limits for the transaction before making your purchase.
  • Having difficulties with the online payment please contact us.