The air carrier's responsibility for passengers and their baggage
Possibility of importing accompanying animals from third countries for non-commercial purposes
Import of animals from third countries for commercial purposes
General conditions of carriage
Terms and conditions of on-line services provided by PLL LOT S.A.
Tarmac Delay Plan
Code-Share Partners Baggage Rules
Website terms conditions
LOT Upgrade Terms and Conditions
Manage your booking online regulations
LOT Polish Airlines SA with its registered office in Warsaw, ul. 17 Stycznia 43, collects and processes your personal data for the purposes specifically related to making reservations, issuing tickets, executing contacts of carriage and rendering other services to our passengers as well as satisfying all necessary border crossing requirements.
REGULATION (EC) NO 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 11 FEBRUARY 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91