IF YOU SHOULD HAVE ANY PROBLEMS WITH REGARD TO YOUR BAGGAGE, THEN BEFORE YOU LEAVE THE BAGGAGE COLLECTION AREA OF THE AIRPORT, PLEASE CONTACT OUR LOST AND FOUND OFFICE IN ORDER TO SUBMIT A FORMAL REPORT.
If, on arrival, you ascertain that your baggage has been damaged, please notify us of the matter immediately so that an official Damaged Report can be filled.. You will then receive official confirmation of its receipt, together with a reference number. Please retain the Report until the matter has been resolved.
If you noticed the damage after leaving the airport be sure to report it in writing within the legally prescribed period of seven (7) days after your flight. You must also produce evidence that the damage occurred whilst the bag was in care of the airline concerned.
LOT Polish Airlines S.A. bears no liability for any damage to the aesthetic qualities of the baggage which arises from its normal use, namely scratches, abrasions or denting; neither does the airline bear liability for damage arising from overloading and over-packing, burst seams or broken zipper teeth. In addition, the airline bears no liability for damage arising as a result of actions carried out in accordance with the regulations and requirements of state authorities, including security, and/or passengers failure to comply with the mentioned above laws and requirements.
If, on arrival, you ascertain that your baggage is missing, please notify us of the matter immediately and complete a Property Irregularity Report (PIR). You will then receive official confirmation of its receipt, together with a reference number, such as, for example, WAWLO0123. Please retain this document until your complaint has been resolved.
Your baggage will be sought using the World Tracer international baggage search system. You can follow the process on the Internet by using the PIR reference number.
In case of a delayed baggage delivery in a country other than that in which the passenger is domiciled, LOT Polish Airlines will provide a refund of the costs incurred for the purchase of the basic necessities required while awaiting the delivery, namely toiletries, underwear and clothing, to the sum not exceeding 100 USD. The purchase of cosmetics, perfumes and other non-essential items will not be refunded by the airline.
If your baggage is not found within five days of lodging the report, please contact:
LOT Polish Airlines S.A.
Central Baggage Tracing Office
Warsaw-Okęcie International Airport
ul. Żwirki i Wigury 1
fax: +48 22 650-25-54
and provide a precise list of the contents of the baggage in order to enable the detailed search procedure to continue. If you wish, you can use the ‘list of contents' form that should be printed out, filled in and sent to LOT Tracing Office.
Once the baggage is found, we will deliver it, at the airline's cost, to the address provided on the PIR.
In case your baggage could not be located within 30 days the indemnity procedure will be launched. A required documents should be submitted to LOT Customer Claims Section.
The claim must be lodged in writing and may be sent by post or fax to the following address:
LOT Polish Airlines S.A.
Customer Claims Section
ul. 17 Stycznia 43
fax: + 48 22 606-62-91
or complete the
Documents required in order for a complaint to be investigated:
You can report the damage or loss of your baggage in writing subsequently within the legally prescribed deadlines, however the evidence is then required and you must prove that the damage or loss occurred during the carriage by air.