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I. DEFINITIONS

ISSUER - Polskie Linie Lotnicze LOT S.A. with its registered office in Warsaw at Komitetu Obrony Robotników Street, 43 (02-146 Warszawa), entered into the business register of the National Court Register kept by the District Court for the Capital City of Warsaw, XIII Commercial Department of the KRS under KRS no. 0000056844, NIP 522-000-23-34, share capital of PLN 62 430 548.32 (paid up in full);

LOT TRAVEL VOUCHER – a travel voucher offered to the Entitled Person as the form of compensation in the event of the Travel Irregularity issued only in the electronic form as a unique 10-character alphanumeric code that entitles the Entitled Person to redeem it when buying the Issuer's Services through the Issuers' website at www.lot.com;

USER – each holder of the LOT Travel Voucher who redeems it to pay for the Issuer's Services on the Issuer's website www.lot.com,

ENTITLED PERSON – a passenger that has received the LOT Travel Voucher as a compensation in case of travel irregularity;

THE TRAVEL IRREGULARITY - disturbances during the flight such as the event of denied boarding and of cancellation or long delay of flights regulated by The Regulation (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91;

SERVICES – air tickets for PLL LOT S.A. own flights offered on the Issuer's website at www.lot.com and additional services offered as part of air ticket booking, excluding “My Travel Insurance” service, provided that the latter are purchased together with an air ticket;

TERMS AND CONDITIONS – these Terms and Conditions of the LOT Travel Voucher establishing the rules of gaining and using the LOT Travel Voucher;

GENERAL TERMS AND CONDITIONS OF CARRIAGE OF PASSENGERS AND LUGGAGE IN PLL LOT S.A. - the General Terms and Conditions of Carriage of Passengers and Luggage in Polskie Linie Lotnicze LOT S.A. issued under Article 205 Paragraph 2a of the Aviation Law of 3 July 2002 (Journal of Laws 02.130.1112), under which the Services are provided;

II. GENERAL PROVISIONS 

2.1         The Issuer undertakes to provide the Entitled Person with the LOT Travel Voucher and to redeem it provided however that during the complaints procedure the Entitled Person agree the compensation for the Travel Irregularity shall be paid in LOT Travel Voucher and the Entitled Person undertakes to provide the Issuer with data necessary for delivery of the LOT Travel Voucher.

2.2         The issue of the LOT Travel Voucher to the Entitled Person does not represent a sale subject to the value added tax within the meaning of applicable tax regulations, for it does not fall within the scope of transactions subject to that tax listed in Article 5 Paragraph 1 of the VAT Act. The related VAT invoice may be issued after realizing the Services only for the amount of compensation in the event of the Travel Irregularity increased by the amount paid with a credit card.

2.3         The LOT Gift Voucher remains valid for 12 months from the end of the month on its issue. The validity period of the LOT Travel Voucher may not be extended.

2.4         The LOT Travel Voucher may not be exchanged for cash, neither in part nor in full.

2.5         The LOT Travel Voucher is not an electronic payment instrument, an electronic money instrument or a payment card.

2.6         The LOT Travel Voucher may be used to purchase only those Issuer's Services that are offered on the Issuer's website at www.lot.com.

2.7         The Issuer is not liable for any losses resulting from inappropriate use of the LOT Travel Voucher, its loss or provision to third parties (persons other than the User or the Entitled Person).

2.8         The Entitled Person must inform the User about the content of this Regulation especially about the content of point 2.3 and chapter III,IV,V of The Terms and Conditions of using LOT Travel Voucher

 

III. USE OF THE LOT TRAVEL VOUCHER

3.1         The LOT Travel Voucher may be redeemed by the User by entering the code shown on the LOT Travel Voucher in the appropriate box at the final step of booking an air ticket at www.lot.com .

3.2         If the total price for the Services purchased by the User with the LOT Travel Voucher is higher than the value of the LOT Travel Voucher, the User must pay the difference the total price for the Service and the value of the LOT Travel Voucher. The payment may be made only with a credit card.

3.3         If the total price for the Services purchased by the User with the LOT Travel Voucher is lower than the value of the LOT Travel Voucher, the User will not receive a refund of the difference.

3.4         The LOT Travel Voucher entitles the User to make a single purchase with it.

3.5         The LOT Travel Voucher may not be combined with promotional codes offered by the Issuer.

3.6         The LOT Travel Voucher provides for paying for the Services only in the currency in which it was issued.

 

IV. RETURNS

4.1         Services purchased with the LOT Travel Voucher may be returned in accordance with the current return policy established in the General Terms and Conditions of Carriage of Passengers and Luggage in PLL LOT S.A. and in the terms and conditions of the tariff in which the User has purchased their air ticket with the LOT Travel Voucher.

4.2         In the event that Services purchased by the User with the LOT Travel Voucher are returned, the User shall be issued a new LOT Travel Voucher with the value equivalent to the value of the unused Service/Services. The new LOT Travel Voucher will be valid for 12 months from the end of the month of its issue.

4.3         The new LOT Travel Voucher shall be sent to the e-mail address provided by the User during the process of completing the form at www.lot.com in the complaint process.

 

V. COMPLAINTS

5.1         All complaints regarding LOT Travel Vouchers, also regarding redemption thereof, shall be considered by the Issuer in writing within 30 days from the date of submission of a written complaint by the User.

5.2         Complaints may be submitted in writing at the Issuer's address provided in Chapter I these Terms and Conditions with the note “Passenger Complaints Section” or via the contact form available on the Issuer’s website www.lot.com/pl/en/contact-form.

5.3         A complaint must include the User's first name and surname, e-mail and a description of circumstances raised in the complaint.

 

VI. FINAL PROVISIONS

6.1         By receiving the LOT Travel Voucher the Entitled Person acknowledges that he/she has read these Terms and Conditions and accepts them in their entirety and undertakes to comply with their provisions.

6.2         All matter not regulated in these Terms and Conditions are subject to applicable provisions of law regarding retail vouchers.

6.3         The contents of these Terms and Conditions have been published on the Issuer's website at www.lot.com in the Regulations tab.

6.4         Offering LOT Travel Vouchers by the User or the Entitled Person for their further resale, particularly on internet auctions or other internet platforms, is forbidden and in conflict with these Terms and Conditions. If the Issuer becomes aware that a specific LOT Travel Voucher has been obtained in conflict with these Terms and Conditions, the Issuer shall have the right to refuse to redeem it. 

6.5         Provision of Services purchased with LOT Travel Vouchers is subject to the General Terms and Conditions of Carriage of Passengers and Luggage in PLL LOT S.A.

6.6         The Issuer has the right to amend these Terms and Conditions at any time. Amendments enter into force on the day the amended text of these Terms and Conditions is published at www.lot.com. Amendments to these Terms and Conditions do not affect the rights held by the Entitled Person or Users acquired before their effective date.