Flight

Booking reference

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If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan or from Athens (ATH) in Greece? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

* - Fields marked with an asterisk are mandatory.

What can I do if my payment has been declined?

In this case, the reservation number will be displayed – make sure to write it down. If the first payment attempt is rejected, try again using Manage My Booking.

If the next attempts fail, check with your bank to see if you have set limits for online payments.

Reservations made on our website are valid for 1 hour and 55 minutes – after that time, they are automatically canceled.

What can I do if my payment has been declined?

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