LOT Polish Airlines

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If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Sarajevo (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

Check out information on flights, delays, cancellations and changes in flight schedule.

Procedure 24H

We introduced for You Procedure 24H, which allows to get a full refund of ticket, if you cancel the ticket within 24 hours from purchase.

In order do receive a full refund, regardless of the tariff in the ticket, conditions listed below should be met:

individual ticket should be purchased within 24 hours via lot.com, Contact Center or travel agency*;
ticket number should begin from 080-;
the refund should be submitted (via Contact Center, Facebook Messanger or your travel agency) up to 24 hours from purchase, but not later than 6 hours before departure of the flight

*If you bought your ticket via travel agency, please contact them directly.

The 24-hours refund procedure does not apply to tickets that have been exchanged.

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