Information about the voucher

Purchased your ticket on or after 4 October 2023? It is no longer possible to get a travel voucher. However, depending on your ticket rules, you can still change your flight or ask for a refund.

Learn the details of replacing your ticket for a voucher and using it for another journey.

  • NOTE: the following terms and conditions applies to tickets purchased before 4 October 2023.

    Need more time to plan a new trip with LOT? Contact us within one year from the purchase of your original ticket and use a voucher. This service covers cancelled flights only.

    Why is it worth replacing your ticket for a voucher?

    1. You retain the full value of your ticket

    Upon replacing your ticket for a voucher, you retain the full value of your ticket, even if you have a non-refundable tariff in the ticket.

    2. Voucher valid for 2 years

    A voucher is valid for 2 years from its issue.

    3. Use your voucher to purchase a ticket for someone else

    Want to use your voucher for your family member or friend? You can use the value of the voucher to purchase a flight for a different person.

    4. Refund of ticket price difference

    If the price of a new ticket for which you want to replace your voucher is lower, the difference is refunded in the form of a new voucher - which continues the validity timeline of the voucher used for the payment.

    How to replace your ticket for a voucher?

    To exchange your ticket for a voucher, please contact LOT ticket offices directly or via the Contact Center (opens in a new tab).

    Remember! A voucher is non-refundable.