Important information
Entry restrictions in selected countries due to preventive epidemiological actions (Coronavirus)


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LOT Polish Airlines recommends reviewing the latest entry requirements in your connecting and final destination countries. Selected countries, including Israel, India, Singapore, the United States, Japan, and South Korea, have announced that passengers who have visited People’s Republic of China in the last 14 days will not be allowed to enter their territories.

Passengers with valid tickets for flights to Tel Aviv, Delhi, Singapore, Seoul, Tokyo, and the United States, who have been in China within 14 days of their scheduled departure date, can postpone their trips at no extra cost for travel under given country restriction of entrance till June 30, 2020 or get a full refund for their tickets.

These conditions apply to tickets for flights operated by LOT purchased before restrictions were introduced. In order to return your ticket or change the date of your trip, please contact your point of sale.

If you are not sure whether the country you are traveling to as your connecting or final destination has introduced restrictions based on preventive epidemiological procedures, we encourage you to contact directly the immigration services in that country.

LOT Polish Airlines temporarily suspends flights from/to Beijing until March 28, 2020

The safety of Passengers and Crew Members is a top priority for LOT Polish Airlines. Following the World Health Organization’s (WHO) announcements on the spread of the 2019-nCoV Coronavirus, LOT decided to temporarily suspend flights to Beijing until March 28, 2020.

Passengers with valid tickets purchased before January 27, 2020 for flights to Beijing from February 2 to March 28, 2020 can postpone their trips at no extra cost for travel from March 29 to June 30, 2020 or get a full refund for their tickets. In order to return your ticket or change the date of your trip, please contact your point of sale.

If You are the owner of 15-inch MacBook Pro unit sold primarily between September 2015 and February 2017 we kindly ask You to follow below link:

https://support.apple.com/15-inch-macbook-pro-battery-recall

and check, if your MacBook Pro is eligible for battery Recall Program.

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk.

As the Safety is our top priority, we may accept Your 15-inch MacBook Pro unit for air travel by having Your printed confirmation from the link above the unit is not affected.  

Please provide printed copy of confirmation to Check-in/Gate agent.  

If you fail, the unit will be forbidden for air travel.

Due to the closure of Istanbul Ataruk Airport for all commercial flight from 7 April 2019 all flights operated by LOT Polish Airlines will depart/arrive into new airport - Instanbul Grand Airport

Due to the introduced martial law in Ukraine the Russian Federation male citizens aged 16-60 have to pass a thorough check procedure at the border and have to explain clearly and transparently a purpose of their visit to Ukraine, otherwise they will be prohibited from entering Ukraine. Exceptions are made for holders of diplomatic passports and/or Ukrainian residence permit. Before ticket purchase they should be advised to contact Ukrainian authorities to check their eligibility to entry Ukraine.  

An emergency landing of the LOT’s aircraft Bombardier Q400 SP-EQG (LO 3924) occurred today at 19:19 p.m. local time at Warsaw Chopin Airport.

All of 59 passengers and 4 cabin crew members onboard are safe and have been taken care of immediately. The cause of the incident will be put through the detailed investigation.

All passengers of the canceled flights will be provided with a special care and re-accommodated accordingly.

Please be advised, that starting from July 14’th, until September 30’th, due to weight restrictions, My Extra Baggage option is suspended on all flights to and from EVN (Yerevan) operated by Embraer 195.

Dear passengers travelling from Warsaw,

In regard to the change of the EU regulations of crossing the outer border of Schengen zone and systematic control of all passengers and their documents, the Border Guard is currently experiencing prolonged waiting time periods at the passport control posts. In order to minimize the inconvenience, we strongly advise to arrive earlier for check-in, security and border checks. Starting on the 17th of May, check-ins will be closed 40 minutes before the departure for flights leaving to countries outside of the Schengen zone.

Thank you in advance for your understanding.

We would like to make you aware of the upcoming G20-Summit in Hamburg in early July. Traffic in the whole city will be more congested during this period and we recommend all passengers to schedule extra time for the way to and from the airport from 06 July to 09 July 2017. Moreover passengers should make use of the rapid transport system which connects the city centre with the airport within 25min

Moreover, enhanced passport and document checks should be expected on all flights to Hamburg during this time and the days leading to the event. We therefore recommend to anticipate a potentially longer than normal journey time from security check to the boarding gate of your flight to Hamburg.

Starting March 28th 2017 LOT Polish Airlines check-in counters will be relocated to the new terminal facilities (check-in area B).

Starting April 4th 2017 LOT Polish Airlines check-in counters is relocated to Terminal 1 (check-in counter 1A).

Due to reconstruction of the runway at Vilnius Airport from July 14th 2017 to August 17th 2017, all LOT flights will be rerouted to Kaunas Airport.

We would like to inform you of the complete ban on carrying Samsung Galaxy Note 7 devices onboard and transporting said devices in passengers’ checked baggage.

On November 10, 2016, this new requirement became mandatory and travellers will need an eTA before they can board their flight to Canada. To find out more, visit Canada.ca/eTA.