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Data controller:

Polskie Linie Lotnicze LOT Spółka Akcyjna having its registered office in Warsaw, address: 17 Stycznia St. 43, 02-146 Warsaw, KRS: 0000056844, tel.: +48 22 577 77 55, email: lot_info@lot.pl (PLL LOT S.A.).

Data Protection Officer:

Data Protection Officer is a person whom you can contact to discuss matters related to the protection of your personal data. Contact information:

a) email: iod@lot.pl

b) in writing, to the address of the registered office of PLL LOT S.A., provided in "Data Controller" section

Purposes and legal grounds for processing:



We process your personal data for the following purposes:

1) Sending a newsletter with the current offer of PLL LOT S.A., including the promotions and services introduced into the market, organised events and competitions as well as special offers to the provided e-mail address, based on your consent

2) The use of data for statistical, analytical and reporting purposes (the so-called legitimate interest of the controller, i.e. the improvement of the quality of services and their adjustment to the needs of passengers and users of lot.com website)

Consent withdrawal:

You have a right to withdraw your consent to the processing of your personal data at any time. Consent withdrawal does not affect the legality of sending a newsletter based on the consent given by you before the withdrawal.

Categories of recipients:

Your data may be transferred to: entities performing services for PLL LOT S.A. (legal, marketing, advertising and IT services – to the extent to which it is necessary for the provision of such services).

Retention period:

Your personal data will be stored by the time you withdraw your consent to data processing

Your rights:


You have the following rights related to the processing of your data:

1)  the right of access to your personal data by requesting access to or sending copies of all your personal data processed by PLL LOT S.A. as well as information on the processing of your data

2) to demand that your personal data is rectified
by informing which elements of your personal data are incorrect

3) to demand that your personal data is erased; PLL lot S.A. has a right to refuse to erase data
in cases permitted by law

4) to demand limited processing of your personal data

5) to demand that your personal data is transferred by PLL LOT S.A through the preparation and transfer of the personal data provided by you to another controller or to You in a structured, commonly used machine-readable format; only data processed under a contract may be transferred

6) to object to the processing of your personal data

In order to excercise the above-mentioned rights, contact us using any means of communication.

The right to object

To the extent to which we process your personal data based on our legitimate interests – you can object to the processing of your data due to your particular situation.
You have also the right to lodge a complaint to a supervisory authority, especially in the member state of your habitual residence, your place of work or the place of the alleged infringement, if it is found that the processing of your personal data violates the provisions of the GDPR. In Poland, this function is held by the President of the Data Protection Office.


Using the data that you have provided in a form at lot.com/newsletter or m.lot.com/newsletter or in lot mobile application, based on your consent to the sending of a newsletter, we are able to prepare an automatic offer selection adjusted to your preferences. It is based on the profiling of data, such as the country or the language, that you have provided. The profiling does not have any legal effects