Information about the voucher

Purchased your ticket on or after 4 October 2023? It is no longer possible to get a travel voucher. However, depending on your ticket rules, you can still change your flight or ask for a refund.

Learn the details of replacing your ticket for a voucher and using it for another journey.

  • NOTE: the following terms and conditions applies to tickets purchased before 4 October 2023.

    Need more time to plan a new trip with LOT? Contact us within one year from the purchase of your original ticket and use a voucher. This service covers cancelled flights only.

    Why is it worth replacing your ticket for a voucher?

    1. You retain the full value of your ticket

    Upon replacing your ticket for a voucher, you retain the full value of your ticket, even if you have a non-refundable tariff in the ticket.

    2. Voucher valid for 2 years

    A voucher is valid for 2 years from its issue.

    3. You can forward your voucher

    Want to forward your voucher to your family member or friend? You can use the value of the voucher for the flight concerned or grant it to anyone else.

    4. Refund of ticket price difference

    If the price of a new ticket for which you want to replace your voucher is lower, the difference is refunded in the form of a new voucher - which continues the validity timeline of the voucher used for the payment.

    How to replace your ticket for a voucher?

    To exchange your ticket for a voucher, please contact LOT ticket offices directly or via the Contact Center (Se abre en una ventana nueva).

    Remember! A voucher is non-refundable.