Health
Looking for answers to questions about check-in? Take a look at the information below!
Direct contact with LOT for people who are deaf or hard of hearing
Deaf and hard-of-hearing passengers can use forms of contact other than the telephone to make communication with our team as comfortable as possible. We offer different ways of contacting the Customer Service Office to suit each individual passenger's needs.
For people who are deaf or hard of hearing, we provide written contact. Just use instant messaging and your questions will be answered quickly! We are on Messenger (Se abre en una ventana nueva) and WhatsApp (Se abre en una ventana nueva), and you can also send us a message via Instagram (Se abre en una ventana nueva).
You can find all our profiles and communicators by going to the Help Center - Contact.
Remember!
Some services, such as making reservation or changing your flight date for a fee, are provided by the Contact Center. However, if you cannot make a phone call, please let us know during the chat. We will provide you with assistance and the necessary information, without the need for a phone call.
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