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In order to meet our Passengers' expectations, starting June 15th 2020 LOT Polish Airlines offers a full refund Procedure 24H, which allows to get a full refund of ticket, if you cancel the ticket within 24 hours from purchase. 

Conditions that should be met:

  • ticket should be purchased within 24 hours via lot.com, Contact Center or travel agency*;
  • ticket number should begin from 080-;
  • the refund should be submitted (via Contact Center, Facebook Messanger or your travel agency) up to 24 hours from purchase, but not later than 6 hours before departure of the flight

you can get full refund of your ticket, even if you have non-refundable fare.

The offer applies to tickets purchased before March 31st 2021.

*If you bought your ticket via travel agency, please contact them directly.