Claim after departure

Passenger Claims Section responds to issues related to flights operated by LOT Polish Airlines.

You can contact us by post:

Passenger Claims Section
LOT Polish Airlines
43 Komitetu Obrony Robotników St.
02-146 Warsaw

or by filling in the form below.

All mandatory fields are marked with (*)

If your journey was booked as a part of your company travel

Contact address

Are you a Miles&More member?

Your flight

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    Please note that the European Commission has launched the following internet platform: (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.


    We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here.