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Opinions of our passengers are a valuable source of information and help us to improve our service.

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Passenger's personal data

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Contact address

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if your journey was booked as a part of your company travel

Are you a Miles & More member ?

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Your flight

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Flight number (e.g. LO281)
* LO
Booking number (consists of 6 characters e.g. XYZ111)
Opinion (max. 2500 characters)
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Attachments

Additional documents related to your travel may help us in handling the claim.

The system accepts up to 5 attachments of 1 MB in the following formats: BMP, DOC, DOCX, GIF, JPG, ODP, ODS, ODT, PDF, PNG, PPT, RTF, TIF, TXT, XLS, XLSX - total 5 MB max.

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Please keep the original documents as they may be required at a later stage.

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All messages are communicated to appropriate departments even if you do not require a response

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A reply will be sent to you within approx. 4 weeks.