Important information
Government of Poland has extended the suspension of air services until April 11, 2020 - check flexible rebooking options

We use cookies to enhance the service on lot.com.
Should you not wish to have cookies sent to your hard disk please change the settings on your browser accordingly.


Privacy and cookies policy for lot.comopens in new window

Excerpt from clauseopens in new window 

Back to home page

Your settings

Your account

Following the decision of the Polish Government to extend the suspension of air services until 11 April 2020, due to the spread of coronavirus SARS-CoV-2 in Poland and worldwide, all flights scheduled from March 29 to April 11, 2020 have been cancelled.

In this difficult situation, we put safety and comfort of our passengers first, that is why we have modified our ticket change policy.

If you have a ticket for flights operated by LOT Polish Airlines that have been cancelled due to the closed air traffic in Poland, and were purchased:
- not later than on March 13th, 2020 for journeys between March 15th and March 28th, 2020,
or
-  not later than on March 24th, 2020 for journeys between March 29th and April 11th, 2020
you can take advantage of one of the following options to change your reservation flexibly:

1. Reschedule your trip for another time

If you don't have plans for your next trip yet, take your time. You have time until August 31st, 2020 to report a change of departure date free of charge. You can book a new date of travel within one year from the date of purchase of the original ticket.

When you choose this option, you will additionally receive from us a code entitling you to a 30% discount on your next LOT trip. The promotional code is valid for one year (12 months) after receipt. The code can be used for all flights offered in the LOT network, in all classes of travel.

To change the date of your trip, fill in the form Ticket Change.

You will receive a confirmation of the changes by e-mail. You can also make the modification through our Contact Center or the intermediary from whom you purchased the ticket.

IMPORTANT INFORMATION!
Due to the extended service time, we will be processing first applications of passengers, whose flight is to take place in less than 72 hours. For others, please be patient, we will contact you at the first possible time to present a detailed offer.

2. Change your travel destination flexibly

You can also exchange your ticket for a cancelled flight into a completely different route at your convenience. If the new ticket is more expensive than the previously purchased one (e.g. a short flight to London will be exchanged for an intercontinental flight to Tokyo), we will deduct 200 PLN from the surcharge due.

You can easily plan your flight – you have time until August 31st, 2020 to report the change of departure date. You can book a new date for one year from the date of purchase of the original ticket.

To change your travel route, fill in the form Ticket Change.

You will receive a confirmation of the changes by e-mail. You can also make the modification through our Contact Center or the intermediary from whom you purchased the ticket.

IMPORTANT INFORMATION!
Due to the extended service time, we will be processing first applications of passengers, whose flight is to take place in less than 72 hours. For others, please be patient, we will contact you at the first possible time to present a detailed offer.

3. Refund of the ticket price

If none of the above options meet your expectations, you can apply for a refund of your unused ticket. In case of an unrestricted journey, the full value of the ticket is refunded. A partially used ticket will be refunded in full for unused sections of the journey.

You can return the ticket yourself by filling in the form Ticket Refund. You don’t need to contact the Contact Center

Due to the huge number of applications, the time limit for processing the refund requests may be significantly extended. Applications are handled in the order they are received and our consultants are constantly working to reduce the waiting time.

Please remember that the ticket for the cancelled flight is valid for one year from the ticket purchasing date. You can think about it, and change your departure date flexibly or even choose a new route.