If you have a ticket for flights operated by LOT Polish Airlines that have been cancelled due to the closed air traffic in Poland, and were purchased for journeys between March 15th and July 14th, 2020,
1. Reschedule your trip for another time
If you don't have plans for your next trip yet, take your time. You can book a new date of travel within one year from the date of purchase of the original ticket.
When you choose this option, you will additionally receive from us a code entitling you to a 30% discount on your next LOT trip. The promotional code is valid for one year (12 months) after receipt. The code can be used for all flights offered in the LOT network, in all classes of travel.
2. Change your travel destination flexibly
You can also exchange your ticket for a cancelled flight into a completely different route at your convenience.
If the new ticket is more expensive than the previously purchased one (e.g. a short flight to London will be exchanged for an intercontinental flight to Tokyo), we will deduct 200 PLN from the surcharge due.
You can easily plan your flight – you have one year from departure date to report the change of new departure date.
Here you can find more information about change policy.
To change the date of your trip, fill in the form Ticket Change.
You can change the date of your flight by contacting LOT Polish Airlines via:
- LOT Contact Center
- Facebook (Messenger)*
- our airport desks
In order to improve change process via Messenger, please prepare your booking number/ticket number and new travel dates beforehand.
*Free of charge ticket change is possible in case of availability of the same booking tariff.
Due to high volume of incoming calls, waiting time may be extended. We are truly sorry for all the inconveniences and hope for your understanding.
If any LOT Polish Airlines flights was cancelled, every passenger, regardless of the type of booking, is entitled to obtain a full refund for any unused part(s) of the ticket. In order to obtain the refund, please contact directly the point of sale where you purchased your ticket(s).
In the case of an online booking or Contact Centre, the refund can be made using the form here. The refund will be made to the original payment method.
In the case of booking through a travel agency, please contact the seller directly.
If the cancellation of your event was directly related to the entry restrictions imposed by certain countries listed on the official IATA website, you can directly request a full refund from LOT Polish Airlines. Please contact us via the online form, or via Facebook (Messenger).
In order to speed up the handling of enquiries via Messenger, please prepare your reservation/ticket number, as well as documents confirming that you are affected by the entry restrictions.
If a cultural event was cancelled without a direct link to the entry restrictions, LOT Polish Airlines does not guarantee a full refund. Any refund of unused funds by the airline can be made only in accordance with the conditions of tariffs applicable to the ticket.
All information about your flight status can be found on the LOT.com website at Flight status.
If you booked your ticket under group booking procedurę, please contact the agency where the booking was made.
In the case of group bookings and group tickets, the contact regarding the conditions of ticket returns and ticket changes shall be made between the tour operator (travel agency) and the group supervisor from LOT Polish Airlines.
We make every effort to ensure that safety measures related to the SARS-CoV-2 coronavirus do not affect the regularity of flights. However, the safety of our Passengers and crews is of the utmost importance to us, so we constantly monitor any new developments and make any adjustments to the current guidelines necessary.
You may check current situation in the "Flight status" section where you can current information.
We will inform you immediately if your flight is cancelled via email od SMS (if correct information was provided). Current information can be found on Flight Status page.
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