General information for passengers travelling
between March 15th, 2020 and March 31st, 2021
In case of cancellations, please read Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004
Do you need more time to plan a new trip with LOT? You can contact us within up to a year of purchasing the original ticket and get a voucher. The value of the original ticket recorded on the voucher can be used for any flight from the LOT offer.
The voucher will be valid for two years (24 months) after receipt. During this time, you can exchange the voucher for a new flight, which is scheduled within the next 12 months.
If you would like to give the voucher to a relative or a friend? Not only the passenger can use the voucher for any flight, but also the person to whom it will be given.
If the price of the new ticket for which you will exchange the voucher is lower, the difference is refunded as a new voucher, which is valid for 24 months from the date of issue.
What you need to do to exchange your ticket for a voucher:
You can exchange your voucher for a ticket via the LOT Contact Center, available 24/7 at the following telephone number:
connections from Poland: +48 22 577 77 55
foreign calls: » check the number for your country
If you don't have any plans for your next trip yet, take your time. You have one year from the date of purchase of the original ticket to contact us to change your departure date free of charge. You can choose a new travel date for one year from the original flight date.
If you choose this option, you will receive from us an additional code entitling you to a 30% discount** on your next LOT trip. The promotional code will be valid for one year (12 months) after receipt. The code can be used to book any flights offered on the LOT route network, in all travel classes.
What you need to do to change the date of your trip quickly and easily:
** The discount applies to fare value, does not apply to fees and taxes.
You can also exchange your ticket for the cancelled flight for another ticket on a completely different route whenever convenient for you. If the new ticket is more expensive than the previously purchased one (e.g. a short flight to London will be exchanged for an intercontinental flight to Tokyo), we will deduct 200 PLN*** from the price difference due.
Take your time before you plan your next flight – you have one year from the date of purchase of the original ticket to contact us to change your departure date. You can book a new departure date for any time up to one year from the date of the original flight.
What you need to do to change the route of your journey:
Route change is possible in case of internationl flights.
*** The discount applies to fare value, does not apply to fees and taxes.
If none of the above options is satisfactory for you, you can apply for a refund of your unused ticket. If you haven’t started your journey, the value of the ticket will be fully refunded. A partially used ticket will be refunded in full only for any unused sections of the journey.
You can return your ticket yourself by completing the Ticket Refund form.
Due to the very high number of applications, the deadline for processing requests for refund has been significantly extended. Applications are handled in the order they are received and our consultants are working constantly to reduce the waiting time.
Please note that the cancelled ticket remains valid for one year from the date of purchase. You can take your time before you choose one of the options we offer: exchange your ticket for a voucher, change your departure date flexibly, or choose a new route.
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