We use cookies to enhance the service on lot.com.
Should you not wish to have cookies sent to your hard disk please change the settings on your browser accordingly.


Privacy and cookies policy for lot.comopens in new window

Excerpt from clauseopens in new window 

Back to home page

Your settings

Your account

We look after the safety and health of our passengers and crew. Therefore on all flights we maintain the highest quality standards according to #FlySafeFlyLOT procedure.  #FlySafeFlyLOT includes safety rules applicable onboard and at the airport. Check and follow the general travel recommendations prepared in agreement with the Chief Sanitary Inspectorate.

How to prepare for travel?

  • Check-in online 24h before your flight. You will be asked to fill in a health self-declaration form.
    » Click here and check-in online

  • Remember to wear a face mask. Wearing a face mask is mandatory at the airport and onboard. Children up to 5 years of age are exempt from wearing the mask.
  • Please arrive to the airport early enough and proceed to gate at least 30 minutes before departure.
  • The airport is open only for passengers with valid tickets. Take your valid ticket, boarding pass or booking confirmation – mobile or printed boarding passes are accepted.
  • You are allowed to take a carry-on baggage with the max dimensions of 55cm/40cm/23cm and max weight up to 8 kg. Check details of carry-on baggage.
  • Access to e-inflight magazines is available for all passengers. Log-in with your booking number and name, so you will be able to download your favorite magazines. The offer is available up to 36h before your flight and 6h after arrival at your destination airport. » Download before your flight
  • Be aware that if you notice virus disease symptoms on the day of your flight like: coughing, temperature, shortness of breath or difficulty breathing – stay at home. Contact our Contact Center – we will help you to change your booking and we will not charge you for use the procedure (possible fee may appear in case of booking class change). 
  • On return flights to Poland it is mandatory to fill in Passenger Locator Form and Health Declaration. On the basis of applicable law, Cabin Crew transfers the Passenger Locator Forms for health purposes to the person designated by the airport operator and then to the locally competent voivode. The collected data will be secured in accordance with local data protection laws.

IMPORTANT

We kindly remind you that due to the unstable epidemic situation,
before buying a ticket, passengers are obliged to check the documents and procedures required to cross the border of the country they intend to go to.

Information on current safety procedures and restrictions applied in individual countries is available, among others;
on the websites of the IATA International Air Transport Association, the Ministry of Foreign Affairs, country-specific Embassies,
Consulates and respective Ministries of Health. 

Procedures should be checked on an ongoing basis as restrictions may change.
WARNING!
Passengers who do not have the required documents and thus do not have the right to enter the country, will not be allowed on board.

Remember to fill out the form if you are flying to: 
Great BritainSpain, NetherlandsBelgium, IrlandiiCzech Republic, Canada, Germany or Lithuania.

Please check the current air traffic changes before traveling.

#FlySafeFlyLOT

We care about the safety of our passengers and crew, which is why we operate all our flights in accordance with the highest standards. The #FlySafeFlyLOT procedure includes safety rules onboard as well as at the airport.
» Check how to prepare for safe travel?

Safety and precautions in public places:

Face mask

Wearing a face mask that covers the mouth and nose, decreases the risk of spreading some respiratory diseases. Using a face mask should be combined with other prevention means – hand hygiene, cough and sneeze principles and avoiding close contact with others.

Frequently wash your hands

Wash your hands often - even several times per hour. Use water with soap or disinfect your hands using alcohol-based liquids/gel (min 60% of alcohol).

Apply protection principles when coughing or sneezing

Cover your mouth and nose with flexed elbow or tissue – throw the tissue into a closed bin immediately after use, wash your hands using soap and water or disinfect your hands using alcohol-based liquids/gel (min. 60% of alcohol). Doing this you are not spreading the virus to people around you and touched surfaces.

Keep a safe distance

Keep at least 1.5 meter distance between yourself and other people, especially those who cough, sneeze or have a temperature.

If you suspect having coronavirus symptoms – get medical help:

- immediately call the sanitary and epidemiological station
- report to the infectious ward – check the list of infectious ward in Poland
- call the special 24h National Health Fund line for dealing with coronavirus infections:  + 48 800 190 590

Trusted information sources:

When planning a trip outside Poland, check the country-specific warnings. Current Travel announcements and guidelines for passengers can be found at:
- Ministry of Foreign Affair
- Chief Sanitary Inspectorate
- World Health Organization
- European Centre for Disease Prevention and Control

The Ministry of Foreign Affair in Poland on Twitter constantly update posts regarding the newest reports. The Ministry of Health launched a special line: +48 800 190 590, where 24h you can get information about coronavirus.