Important information
Do you need a quick answer? Send us a message or chat with us online! Please call our Contact Centre only if your flight is scheduled within 72 hours.

We use cookies to enhance the service on lot.com.
Should you not wish to have cookies sent to your hard disk please change the settings on your browser accordingly.


Privacy and cookies policy for lot.comopens in new window

Excerpt from clauseopens in new window 

Back to home page

Your settings

Your account

People at the airport



To meet the needs of our passengers, we have prepared a special offer that will give you greater freedom and flexibility when planning your trip. We introduced Economy FLEX PLUS, Premium FLEX PLUS and Business FLEX PLUS fares, which include:

  •  free of charge travel date change;
  •  possibility of canceling the ticket at a preferential price (the price depends on the travel class and length of the trip);
  • possibility to change the date of travel for 100 EUR, if you will not show on the flight;
  • possibility of changing the data of traveller up to 48 hours before the start of the journey at a price of 250PLN / 60EUR on flights operated by LOT.

Discover benefits of FLEX PLUS fares on direct domestic, international and intercontinental flights:

LOT Economy FLEX PLUS on domestic and international flights:


Economy PLUS fare short haul

LOT Business FLEX PLUS on domestic and international flights:


Business PLUS fare short haul

LOT Economy FLEX PLUS on intercontinental flights:


Economy PLUS fare_longhaul

LOT Premium FLEX PLUS on intercontinental flights:


Premium PLUS fare longhaul

LOT Business FLEX PLUS on intercontinental flights:


Business PLUS fare longhaul



Flexible rebooking.

You can obtain a full refund if a ticket is cancelled up to 24 hours after purchasing.*
You can change the date and / or route of your journey free of charge, once. If the price of the new tickets is higher than the price of the replaced one, we will give you a discount of 200 PLN from the surcharge.**

Do you feel that it is too early to make a decision about a cancelled flight? Use our Voucher!
It is valid for one year from the date of issue. During this time you can exchange it for a new flight within the next 12 months, or even give the voucher to someone else! Is your new ticket cheaper? We will pay you back the difference with a new voucher.

 *Offer valid for tickets purchased before March 31, 2021.
 ** Offer valid for tickets purchased before October 31, 2020.