In order to meet our Passengers' expectations, as of March 6, 2020, LOT Polish Airlines offers a free of charge option to change the date of travel to all Passengers who purchased tickets for connections within the LOT Polish Airlines route network.
The offer applies to all individual tickets purchased before October 31, 2020. You now have the opportunity to change your departure date for any date before December, 31 2021 completely free of charge (the return date counts), provided that You indicate a new travel date until October 31, 2020; the new flight is on the same route and in the same booking class. If the new ticket is more expensive than the previously purchased one (e.g. a short flight to London will be exchanged for an intercontinental flight to Tokyo), we will deduct 200 PLN* from the surcharge due.
*The discount applies to fare value, does not apply to fees and taxes.
The Passenger may also suspend the purchased ticket and indicate a new travel date until October 31, 2020. Any fees for changing the booking are waived. Only one free-of-charge change is possible.
Free-of-charge change is not possible if the Passenger does not show up for the flight (no-show).
Change of route is possible.
Any refunds may be granted only in accordance with the applicable fare conditions of the original ticket.
Your ticket booking can be changed through the LOT Contact Center, as well as via Facebook (on Messenger). Due to the increased number of calls, we ask passengers whose flight is scheduled for the coming days to contact us first. Other passengers are welcome to contact us at a later date.
In order to speed up the handling of private message enquiries via Facebook Messenger, please prepare your booking/ticket number along with the information about the planned change of date.
© LOT.com 2020. All rights reserved.