Regulations

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If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Rome, Sarajevo (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

Are you traveling from Baku (GYD) in Azerbaijan? Choose a seat via online check-in option, then proceed to the counter at the airport so we can verify the required documents. We will then give you a boarding pass with a QR code.

Check out information on flights, delays, cancellations and changes in flight schedule.

Regulations

» The air carrier is responsibility for passengers and their baggage
» LOT Upgrade Terms and Conditions
» Passenger rights due to irregularities
» Information about protection in case of insolvency
» Annex no 1: Conditions of purchase of an electronic flight ticket
» Best Price Guarantee - Terms and Conditions
» Annex no 5: Principles of offering the Digital Press Service
» Code-Share Partners Baggage Rules
» Tarmac Delay Plan
» Annex no. 3: Terms for the provision of the ”TIME2THINK” special service
» General conditions of carriage
» Annex no 6: Regulations of LOT Entertainment
» Annex no 2: Conditions of LOT's extra services ("Tailor-Made Services")
» Annex no 4: PZU Regulations
» Canadian Air Passenger Protection Regulations

Regulations

» The air carrier is responsibility for passengers and their baggage

» LOT Upgrade Terms and Conditions

» Passenger rights due to irregularities

» Information about protection in case of insolvency

» Annex no 1: Conditions of purchase of an electronic flight ticket

» Best Price Guarantee - Terms and Conditions

» Annex no 5: Principles of offering the Digital Press Service

» Code-Share Partners Baggage Rules

» Tarmac Delay Plan

» Annex no. 3: Terms for the provision of the ”TIME2THINK” special service

» General conditions of carriage

» Annex no 6: Regulations of LOT Entertainment

» Annex no 2: Conditions of LOT's extra services ("Tailor-Made Services")

» Annex no 4: PZU Regulations

» Canadian Air Passenger Protection Regulations

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