We use cookies to enhance the service on lot.com.
Should you not wish to have cookies sent to your hard disk please change the settings on your browser accordingly.


Privacy and cookies policy for lot.comopens in new window

Excerpt from clauseopens in new window 

Back to home page

Your settings

Your account

COVID-19 safety procedures - priority for flights in a pandemic

The global coronavirus pandemic has changed the face of the aviation industry for a long time. Taking into account the safety of passengers and on-board crews, LOT Polish Airlines offer has been developed in accordance with the recommendations of local public health institutions and international associations and industry regulators (IATA, EASA). The pilot stage of resumption of flights, initially planned for the first two weeks of June, covers only domestic flights. Each flight will be operated under a number of safety procedures, including both check-in at the airport and time spent on board LOT's aircraft.

LOT Polish Airlines cooperates with the Management Board of Polish Airports, the Chief Sanitary Inspectorate and the directors of domestic airports on an ongoing basis in order to develop consistent safety procedures for resumed flights. In accordance with IATA, EASA, EC or CAA guidelines, airports are going to i.a. control the temperature of passengers at the entrance to the terminals, isolate arriving and departing passengers, keep the social distance in the gates and during boarding, limit the available infrastructure (shops, business lounges), offer the access to antibacterial agents and paid dispensers with protective masks and make it compulsory to cover up mouth and nose, introduced in Poland since April 16, 2020. As part of limiting the contact between passengers and airport staff, LOT is also working on replacing the existing procedures with self-service mechanisms, including mandatory on-line check-in and self-service boarding. 

Ground handling staff and cabin crews serving passengers during the flight will be equipped with a range of protective measures, such as masks and gloves. All passengers travelling by LOT will be required to cover their mouths and noses with a mask throughout the flight. As part of on-board service, LOT will apply the "no contact" principle during resumed flights, limiting direct interaction between passengers and crew. Beverages and snacks will be served in individual packages.

In order to minimize contact and facilitate entry into the aircraft, passengers will be allowed to carry one piece of hand baggage in the dimensions 55 cm/40 cm/23 cm and an increased weight up to 10 kg. By one piece of luggage we mean a backpack, purse, laptop or shopping bag.

LOT aircrafts are equipped with HEPA (High Efficiency Particulate-Air) filters, which remove 99.9% of bacteria and airborne viruses. In addition, the deck, overhead compartments and luggage compartments are regularly disinfected with special biocides.

The procedures proposed for the first stage of resuming flights are in the nature of a pilot project. In addition to ensuring the safety of passengers and cabin crews, it will also allow to check in practice the effectiveness and operational challenges of undertaken actions. Current information on epidemic procedures in force at the airports and on board LOT flights will be available at LOT.com.