Claim after your journey

Claims Department responds to issues related to disruptions of LOT Polish Airlines operated flights (cancellations, delays, denied boarding and downgrading), unsatisfactory additional services as well as airport and onboard experience.

If your query concerns reservation change, ticket refund, voucher redemption or future travel please select the relevant form available in category BOOKING (Открывается в новом окне) or PAYMENTS (Открывается в новом окне).

You can contact us by post:

Claims Department
LOT Polish Airlines
Komitetu Obrony Robotników 43
02-146 Warsaw
Poland

or by filling out the form below.

_{All required fields are marked with (*)} 

Please choose:

Travel details

Please note that the European Commission has launched the following internet platform: http://ec.europa.eu/consumers/odr (Открывается в новом окне) (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.

We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here (Открывается в новом окне).