General conditions of carriage

GENERAL CONDITIONS OF CARRIAGE OF PASSENGERS AND BAGGAGE USED IN POLSKIE LINIE LOTNICZE LOT S.A.

Table of contents

ARTICLE 1 DEFINITIONS
ARTICLE 2 APPLICABILITY
ARTICLE 3 TICKET
ARTICLE 4 BREAKS OF JOURNEY (STOPOVERS)
ARTICLE 5 FARES AND CHARGES.
ARTICLE 6 BOOKINGS
ARTICLE 7 CHECK-IN
ARTICLE 8 REFUSAL, LIMITATIONS AND SPECIAL CONDITIONS OF CARRIAGE
ARTICLE 9 BAGGAGE
ARTICLE 10 REFUNDS
ARTICLE 11 CONDUCT ON BOARD AIRCRAFT
ARTICLE 12 PROVISION OF ADDITIONAL SERVICES
ARTICLE 13 ADMINISTRATIVE FORMALITIES
ARTICLE 14 LIABILITY FOR DAMAGE
ARTICLE 15 TIME-LIMITS FOR COMPLAINTS AND CLAIM PURSUANCE
ARTICLE 16 MODIFICATIONS AND WAIVERS

ARTICLE 1 DEFINITIONS

AGENT – means a passenger ticket sales agent appointed by the carrier to represent the carrier in the sale of air passenger tickets and other services on routes operated by this carrier and, when authorised, also on routes of other air carriers.

AGREED STOPPING PLACES – within the meaning of the Convention and these conditions, means the places, except the place of departure and the place of destination, stated in the ticket or shown in the carrier's timetables as scheduled stopping places on the passenger's itinerary.

ANIMAL – means an animal in the cabin or luggage compartment, travelling with the Passenger who is its owner or a person who has accepted responsibility for it on behalf of the owner for the duration of the travel.

BAGGAGE – unless otherwise specified, it includes both checked and unchecked baggage.

BAGGAGE RECEIPT – means those portions of the ticket that relate to the carriage of the passenger's checked baggage.

BAGGAGE TAG – means a document (receipt) issued by or on behalf of the carrier solely for the purpose of identification of checked baggage, where the tag holder is attached to the checked baggage, and the baggage identification part is handed out to the passenger.

BREAK OF JOURNEY (STOPOVER) – means a deliberate interruption of a journey at a point/points located between the place of departure and the place of destination that lasts over 24 hours and was agreed upon with the carrier by the passenger in advance.

CARRIER – means Polskie Linie Lotnicze LOT S.A. (LOT Polish Airlines), an air carrier having its registered office at ul. Komitetu Obrony Robotników 43, 02-146 Warszawa (hereinafter also referred to PLL LOT SA) or, in special cases, also another air carrier marked on the ticket or performing the carriage upon its order.

CARRIER'S REGULATIONS – means regulations other than these General Conditions of Carriage, published by the carrier on its website (www.lot.com), or other conditions that are made available before a carriage agreement is signed, that are valid for the duration of a passenger's journey, governing the carriage of passengers and/or baggage as well as the carrier's tariff.

CHECKED BAGGAGE – means baggage in the custody of the carrier for which the carrier has issued a baggage receipt.

CHECK-IN DEADLINE – means the time limit set by the carrier by which the passenger must complete check-in formalities and receive a boarding pass.

CONDITIONS OF THE CONTRACT – means the statements and information contained in or delivered with the ticket that are identified as such and incorporate these General Conditions of Carriage into the carriage agreement by reference.

CONTRACTUAL CARRIER – is the carrier with whom the passenger has entered into a contract for carriage by air and whose designator appears on the Ticket.

CONVENTION – means the Convention for the Unification of Certain Rules Relating to International Carriage by Air: signed in Montreal on 28 May 1999 (the Montreal Convention), signed in Warsaw on 12 October 1929 (the Warsaw Convention), in its original form or as amended by the Hague Protocol of 1955 and/or as supplemented by the Guadalajara Convention of 1961, depending on which of the two conventions is applicable, and in the case of the Warsaw Convention also on whether its amendments and/or supplements will also apply to the carriage in question in view of its route specified in the ticket.

FRANC POINCARE – means the standard currency unit used in the Warsaw Convention.

GENERAL CONDITIONS OF CARRIAGE – mean these General Conditions of Carriage applied by the Carrier.

PASSENGER – means any person, except crew members, being carried or to be carried in an aircraft on the basis of a flight ticket with the consent of the carrier.

PASSENGERS WITH DISABILITIES – means any person whose mobility in the use of transport is reduced due to physical disability (sensory or motor, permanent or temporary), mental disability, age or any other causes, and whose condition requires particular attention and adaptation of services offered to all passengers to the needs of that person.

PERIOD DETERMINED IN DAYS – means calendar days, including all seven days of the week, provided that the day of dispatch of the notice is not counted for the purpose of determining the period of notification.

REGULATION – is Regulation (EC) No. 889/2002 of the European Parliament and of the Council of 13 May 2002 amending Council Regulation (EC) No. 2027/97 of 9 October 1997 on air carrier liability in the event of accidents.

SDR (SPECIAL DRAWING RIGHTS) – means the standard currency unit as defined by the International Monetary Fund.

SPECIAL DECLARATION OF VALUE – means a declaration made by the passenger for an additional fee when handing the passenger's baggage over for check-in to indicate that the baggage's value is higher than the Convention liability limits.

TARIFF – means tariffs, taxes and other fees which are charged to the passenger along with provisions on the scope of validity reported to the appropriate authorities if necessary.

TICKET – an electronic record of passenger and travel data, the applicable fare together with confirmation of the paid travel, supplemented by a Baggage Check or Baggage Identification Tag, issued by or on behalf of the carrier; the terms and conditions of the contract, information on air travel, as well as the flight coupons and the passenger coupon, incorporating these General Conditions of Carriage.

UNCHECKED BAGGAGE – means baggage carried in the custody of the passenger in the passenger cabin.

ARTICLE 2 APPLICABILITY

2.1. GENERAL PROVISIONS.

2.1.1. These General Conditions of Carriage apply only to the flights or flight segments where the name of PLL LOT S.A. or its airline designator code LO is indicated in the adequate box of the ticket issued for that flight segment, except as provided in par. 2.2. - 2.5., and in the situation referred to in par. 2.6.

2.1.2. These General Conditions of Carriage also apply to charge-free and reduced-fare carriages, unless provided otherwise in relevant contracts, flight orders or tickets.

2.2. PRECEDENCE OF LAW

The provisions of General Conditions of Carriage are applied in a manner that does not violate strictly binding provisions of the Convention or other legal requirements. If, as a consequence of this, some provisions of General Conditions of Carriage may not apply, the remaining provisions shall continue to be in force.

2.3. CHARTERS

If a carriage is performed pursuant to a charter agreement, these General Conditions of Carriage apply to the relevant extent, unless the provisions and statements of the charter agreement or the ticket determine otherwise.

2.4. CODE SHARE FLIGHTS

For certain routes or specific flights, the carrier enters into agreements with other carriers, most commonly referred to as code share agreements. In such cases, the other carrier may actually perform the carriage. The identity of the carrier actually performing the carriage is communicated to the passenger at the time of booking, or if this is not known at the time of booking, as soon as it is determined. In the event of any discrepancies between the application of these General Conditions of Carriage and the General Conditions of Carriage of the carrier actually performing the carriage. The carrier’s General Conditions of Carriage will apply. The General Conditions of Carriage of our codeshare partners will be made available during the booking process.

2.5. INVOLUNTARY CHANGE OF THE CARRIER

In particularly justified cases, when the carrier is unable to provide carriage to a passenger on its scheduled flight, in order to avoid or reduce delay in the carriage, the carrier may replace the flight with a flight operated by other carrier or to change the booking for a flight operated by another carrier. The passenger is informed about the identity of the carrier actually providing the carriage not later than during the check-in or at the time of boarding the aircraft.

2.6. CHANGE OF AIRCRAFT

The carrier reserves the right to change the type of aircraft as compared to the type indicated in the schedule.

2.7. GENERAL CONDITIONS OF CARRIAGE VS. CARRIER'S OTHER REGULATIONS

Depending on the fare applicable while purchasing the ticket or any additional services purchased by the passenger, additional terms and conditions may be applicable, as published at www.lot.com, governing the terms of use of the ticket or the particular additional service purchased by the passenger, available before the purchase.

ARTICLE 3 TICKET

3.1. TICKET

The ticket constitutes a prima facie proof of conclusion of a carriage agreement between the carrier and the passenger named in the ticket.

3.1.1. TICKET REQUIREMENTS

In order to be entitled to travel on a given flight, each passenger must present a valid ticket duly issued in accordance with the carrier's regulations and containing the flight coupon for the given flight. Only the passenger named in the ticket is entitled to travel on a given flight, and the carrier is entitled to demand presentation of a document confirming the identity of this person and the conformity of its data with records from the database of the carrier.

3.1.2. NON-TRANSFERABILITY OF TICKET

A ticket is not transferable. If anyone else than the person named in the ticket travels on the basis of such ticket or is given a refund for such ticket, the carrier shall not be liable towards the person named in the ticket if the carrier provides carriage or makes such refund in good faith. This provision does not apply if the passenger's travel is part of a tourist package to which relevant provisions of law apply.

3.2. PERIOD OF VALIDITY

3.2.1 Except as otherwise provided in the ticket or the General Conditions of Carriage, a ticket is valid for carriage for one year from the date of commencement of travel or, if no portion of the ticket was used, from the date of its issue.

3.2.2. If a passenger cannot travel within the period of validity of the ticket because, at the time when booking is requested by such passenger, the carrier is unable to confirm such booking, the validity of such passenger's ticket shall be extended in accordance with the applicable fares paid by the passenger or, upon the passenger's request, shall be refunded in accordance with the provisions of Article 10 and Article 5, point 5.4..

3.2.3. In the event of a death of a passenger en route, the validity of tickets of the persons accompanying the passenger may be changed by the carrier by extending their period of validity or annulling the minimum stay period. In the event of death of a member of the immediate family of a passenger who has commenced travel, the validity of tickets of the passenger and his/her immediate family members accompanying him/her may be changed. Any such modification shall be made upon receipt of a proper death certificate and the validity period shall not be prolonged by more than 45 days from the date of death.

3.3. FLIGHT COUPON SEQUENCE

The carrier’s fares require that the passenger should travel the respective journey segments in the sequence in which they are reflected in the ticket. If the passenger intends to travel disregarding the original sequence of journey segments, he/she should change his/her ticket in accordance with his/her actual journey intention. In such event, the fare charged shall be:

a) the price for the actually travelled route that was applicable on the day on which the route correction was reported - if the journey has not started,

b) the price for the actually travelled route that was applicable on the day of original booking - if the journey has started.

If the resulting fare is higher than the price for the route indicated in the ticket, further carriage shall be conditional on subsequent payment of the resulting price difference. If the passenger failed to notify the carrier of his/her intention to change the journey route and the preceding journey segment was not travelled or was travelled in the sequence of flights other than specified in his/her ticket, Article 6 par. 5 of these General Conditions of Carriage shall apply.

It is worth noting that the rules described above may not apply due to local regulations.

ARTICLE 4 BREAKS OF JOURNEY (STOPOVERS)

Breaks of journey (stopovers) on the route determined in the ticket are permitted at agreed places according to relevant fare conditions or state laws and regulations.

ARTICLE 5 FARES AND CHARGES

5.1. GENERAL PROVISIONS

The fare encompasses the charge for air carriage from the airport at the place of commencement of the journey to the airport of destination, unless otherwise agreed. Fares do not include costs of ground transport between airports and between airports and terminals in city centres.

5.2. APPLICATION OF FARES

The fares applicable in air transport are those published by or on behalf of the carrier in the usual manner or, in the case of carriages for which no fare has been published, fares determined (calculated) in accordance with the carrier's regulations. Unless otherwise provided in state laws and regulations, the applicable fare is the fare valid on the day of issuing the ticket that is determined for the day of commencement of the journey on the first flight segment (date shown in the ticket), or in the case of an electronic ticket, as indicated in the first electronic coupon. A change of the itinerary or the date of journey may result in a change of the paid fare. Some fares may be partially or completely non-refundable (except where a refund is obligatory under applicable provisions of law regardless of the fare conditions), therefore they should be selected in such a way that conditions of the fare satisfy the passenger's needs. If the collected charge does not correspond to the fare that should have been applied, the resulting difference shall be paid to the carrier or refunded by the carrier in accordance with the conditions of the applied fare.

5.3. ROUTE

Unless otherwise provided in the carrier's regulations, fares apply only to routes covered by the given fare. If the given fare allows a passenger to travel on various routes, the passenger may specify the selected route before the ticket is issued and if he/she fails to do so, the route shall be determined by the carrier.

5.4. TAXES AND CHARGES

Any applicable taxes or charges that may be imposed by relevant state authorities, any other authorities or the airport administration shall be payable by the passenger upon purchase of his/her ticket in addition to the fares or charges due to the carrier. In case of a change in the conditions of the carriage agreement (e.g. change of the carrier, route or date of carriage) at the passenger's request or through the passenger's fault, applicable taxes and charges shall be calculated and collected. At some airports, the airport authorities or state authorities may charge the passenger with additional administrative fees independent of the carrier, which shall be payable only directly to these entities. If a passenger does not use his/her ticket or uses it only partially, relevant fees, charges and taxes shall be refunded to him/her.

ARTICLE 6 BOOKINGS

6.1. BOOKING REQUIREMENTS

6.1.1. The passenger’s booking is confirmed if the ticket specifies the number, date and time of the flight and "OK" information in the respective box of the ticket, and in case of an electronic ticket – the information that the booking was registered and confirmed in the carrier's booking system.

6.1.2. Conditions of certain fares may limit or exclude the passenger's right to change his/her booking. Specific conditions are defined in the provisions of individual fares.

6.2. CANCELLATION OF BOOKING UPON LAPSE OF AGREED TICKETING TIME-LIMIT

The carrier may cancel the booking made by a passenger who has not paid for the ticket or who has not completed credit formalities with the carrier prior to the agreed ticketing time-limit.

6.3. PERSONAL DATA

For the carriage agreement to be concluded and performed, a passenger is obliged to provide the carrier with his/her personal data necessary for booking a flight, issuing a ticket, performing the carriage arrangement, obtaining other benefits in the potential complaint procedure, and complying with immigration requirements and other entry requirements. The carrier shall process the personal data referred to above and submit it to competent public authorities and/or other recipients, including, e.g. authorised agents or other carriers, for the purpose of fulfilment of the above or other legitimate interests being pursued by data controllers or recipients.

Passengers are informed and acknowledge that every incident related to an act of unlawful interference or threat to flight safety may be recorded in the carrier's computer system and disclosed to competent public authorities.

Furthermore, in accordance with applicable provisions of Polish, EU and international laws, in the case of certain flights, the carrier is obliged to make personal data available to public authorities (Polish and international), in particular for the purpose of detecting, combating and preventing terrorist, tax and other offences and prosecuting their perpetrators, as well as for combating illegal immigration and improving border control.

In relation to the performance of the carriage agreement, passengers' personal data may be transferred to recipients established outside the European Economic Area and authorised to receive such information under applicable provisions of law and international agreement, or where such transfer is necessary to pursue legitimate interests of data controllers or recipients, including inter alia to meet immigration, customs and other requirements related to entry into destination countries.

The carrier has designated the Data Protection Officer as a person who passengers may contact through the e-mail address iod@lot.pl on matters related to processing of their personal data.

For more information regarding the processing of personal data by the carrier, please refer to the Privacy Policy available on the website Privacy Policy.

6.4. SEATING

6.4.1 As far as possible in the case of free-of-charge booking of a seat, the carrier takes into account the passenger's requests for free-of-charge assignment of a specific seat at the stage of checking-in, but reserves the right, even when the seat is confirmed, to change the seating for which the ticket has been issued.

6.4.2. The carrier provides also the offer "My Favourite Seat" which enables passengers to book their seats of choice on board before the flight. Details of the offer "My Favourite Seat" are available at www.lot.com

6.4.3. Once a seat has been allocated on the aircraft, any change of seat on board will only be possible with the consent of the cabin crew.

6.5. CANCELLATION OF FURTHER BOOKINGS

If the passenger failed to make changes in his/her ticket in accordance with his/her actual journey intention or pay the applicable charge referred to in Article 3 par. 3.3., the carrier is entitled to cancel his/her further bookings.

ARTICLE 7 CHECK-IN

The passenger shall arrive at the carrier's check-in and boarding gate sufficiently in advance of the departure time so as to permit the completion of any formalities required by relevant state authorities and departure-related procedures and in any event not later than the carrier's minimum check-in time for the flight. If the passenger does not have relevant documents and is not ready to travel or fails to arrive at the check-in or boarding gate at the time fixed by the carrier, the carrier may cancel the seat booking for the passenger and is not obliged to delay the flight in connection with waiting for the passenger. The carrier is not liable to the passenger for any loss or expenses due to the passenger's failure to comply with the provisions of this Article. If, after the check-in, the passenger did not appear for the purpose of boarding the aircraft, and for this reason the flight is delayed because of the necessity of unloading the checked baggage, the passenger is bound to bear related expenses. Detailed information on check-in, including in particular the check-in closing time, is available at www.lot.com.

ARTICLE 8 REFUSAL, LIMITATIONS AND SPECIAL CONDITIONS OF CARRIAGE

8.1. REFUSAL OF CARRIAGE

The carrier may refuse carriage of any passenger or his/her baggage, if, in the exercise of its discretion, the carrier determines that:

a. such action is necessary for safety reasons;

such action is necessary in order to prevent infringement of any applicable laws, regulations or orders of any country in which there shall be the airport of departure, a stopover or the airport of destination or over which the aircraft shall fly; or
notwithstanding Article 8 par. 8.2. of this Article, the conduct, age, mental or physical state of the passenger is such that:

it requires special assistance of the carrier,
the passenger evidently violates principles of good conduct, in a manner which may raise serious objections of other passengers, or
the passenger poses a threat to himself/herself, other passengers or someone else's property;

d. the passenger does not comply with the carrier's instructions/orders, especially those concerning the safety and order on the board;

the passenger has committed significant deception, harassment (e.g. jokes regarding possession of weapons or other hazardous materials, or uses expressions or behaves in a manner that (i) raise doubts regarding safety on board or (ii) raise doubts regarding any potential direct or indirect damage which may be suffered by the carrier, its crew or ground personnel, its aircraft/property, its services (including the loyalty programme) or its passengers. Such expressions or behaviour include the use of threats or offensive or insulting language towards ground personnel or the crew by passengers who, or whose behaviour, pose threat to the safety of one or more persons or the carrier's goods or property;
the passenger has refused to submit himself/herself or objects carried by him/her to a security check carried out by the airport security personnel supervising the safety of flights;
the passenger - during an earlier flight or check-in, or in the case of indirect flights, during the previous flight - committed an act of unlawful interference or breached the safety, order, decency or discipline, including the provisions of Article 12, and the carrier has reasons to believe that such behaviour will repeat and it notified the passenger in writing of its refusal to carry him/her on all its flights;
the applicable fares or any charges or taxes payable have not been paid or credit arrangements between carrier and the passenger (or the person paying for the ticket) have not been completed;
the passenger does not have required documents or refuses to produce, at the carrier's request, appropriate documentation as referred to in Article 13, par. 13.2;
there are reasonable grounds to believe that the passenger may seek to enter the country where he/she shall stay in transit;
k. the passenger destroyed the required documents or refused to provide travel documents to the carrier's staff;
the passenger has been refused entry into the country in which there is the airport of departure or the airport of destination or through which the flight takes place;
the ticket presented by the passenger:

is counterfeit.

n. the person presenting the ticket cannot prove that he/she is the person named in the „Passenger name" box of the ticket;

the passenger has not changed his/her ticker or paid for changes in his/her ticket in accordance with Article 3 par. 3.3.

8.1.1. In the event that the carrier has suffered any damage due to the passenger's behaviour referred to in par. 8.1(d), (e) and (g), then it shall directly demand the passenger to cover the costs caused by such inappropriate behaviour.

8.2. DEDICATED ASSISTANCE.

8.2.1. The carrier will endeavour to facilitate travel for the sick, passengers with disabilities, unaccompanied children and pregnant women. Acceptance of unaccompanied children, ill or incapacitated persons or pregnant women for carriage may be subject to prior arrangement of the conditions of such carriage with the carrier in accordance with applicable law.

8.2.2. There may be restrictions on the carriage of passengers with disabilities on certain types of aircraft. It is recommended that passengers notify the carriers of their disability or any need for dedicated assistance at the time of booking. If dedicated assistance is requested after the booking or after the legal time limit, the carrier shall make every effort to meet the request of a passenger with a disability in accordance with the applicable regulations, taking into account in particular the time limit and the specific nature of the assistance requested.

Detailed provisions regarding carriage of the persons referred to in the preceding sentences can be found on the carrier's website at www.lot.com.

8.2.3. In the event that the passenger fails to inform the carrier of his/her illness or disability that gives grounds to the provision of dedicated assistance and the carrier, in connection with that illness or disability, diverts the flight route to an unscheduled destination, the carrier shall have the right to recover reasonable costs of that diversion as well as other costs incurred in connection with that event, except when arising from force majeure or culpable conduct on the side of the carrier.

ARTICLE 9 BAGGAGE

9.1. PASSENGER'S RESPONSIBILITIES

a) the passenger declares to be fully aware of the contents of his/her baggage;

b) the passenger undertakes not to leave the luggage unattended once it has been packed and not to accept items belonging to another passenger or any third party;

c) the passenger undertakes not to travel with luggage entrusted to him/her by a third party.

9.1.1. ITEMS THAT CANNOT BE CARRIED IN BAGGAGE

The passenger must not place in his/her baggage:

a. items which are likely to endanger the aircraft or persons or property being carried on board the aircraft specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and International Air Transport Association (IATA) and respective provisions (further information is available from the carrier on request);

items the carriage of which is prohibited under applicable laws of any country of any country in which there shall be the airport of departure, a stopover or the airport of destination or over which the aircraft shall fly;
items which, in the opinion of the carrier, are unsuitable for carriage due to their weight, shape, size or properties (such as fragile or perishable items) or for operational or security reasons;
live animals, except as provided for in par. 9.10. – "Animals";
rectified spirit;
other alcoholic beverages, except in originally sealed packages.

9.1.2. Firearms and ammunition other than for hunting and sporting purposes must not be carried in passenger baggage. Firearms and/or ammunition for hunting and sporting purposes may be accepted for carriage only as checked passenger baggage after being presented to the carrier. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA Dangerous Goods Regulations as well as relevant state regulations.

9.1.3. Weapons such as swords, knives, antique firearms or replica firearms may be accepted for carriage as checked baggage upon prior arrangement of the conditions of carriage with the carrier. Carriage of such items in the passenger cabin is prohibited.

9.2 RECOMMENDATIONS FOR THE TRANSPORTATION OF CERTAIN ITEMS

9.2.1. It is recommended not to include fragile or perishable items in checked baggage. In the event that the passenger includes such items in his/her baggage, he/she should make sure that they are properly and safely packed in a manner that prevents any damage to the passenger's and other passengers' baggage and the carrier's property.

9.2.2. The carrier advises against placing items such as money, jewelry, precious metals, works of art, computers, cameras, mobile phones, other electronic devices, musical instruments, silver and gold items, bills of exchange, securities, other valuable items, business documents, commercial samples, passports, identification documents, optical devices, medications, eyeglasses, sunglasses, and keys in checked baggage. These items should be carried in hand luggage.

9.2.3 It is also recommended that not to place hang tags on your luggage or any additional items that may get damaged/detached or cause damage to other luggage during transport.

9.3. RIGHT TO REFUSE CARRIAGE

9.3.1. The carrier may refuse to carry as luggage any item specified above as prohibited for carriage and may refuse further carriage of such item if it is found in the luggage.

9.3.2. The carrier may refuse to accept checked baggage if it is not packed in a manner that guarantees safe carriage when handled with the exercise of ordinary diligence. Furthermore, the carrier may refuse to carry baggage if it is not suitable for carriage due to its size, shape, weight, content or type or due to safety reasons or comfort of other passengers.

9.3.3 The passenger should not carry any checked or unchecked baggage the content of which is unknown to him/her or which he/she has received from persons unknown to him/her.

9.4. RIGHT TO CHECK BAGGAGE

9.4.1. For safety reasons, the carrier may ask a passenger for his/her consent for an inspection or check of baggage by means of X-rays or for another type of baggage check. In the passenger’s absence, the carrier may inspect or check the passenger’s baggage for the presence of any items set forth in par. 9.1.1. and par. 9.1.2. of this Article or any weapons or ammunition which has been hidden from the carrier. If the passenger refuses to agree to the inspection or check referred to in preceding sentences of this clause, the carrier may refuse to carry the passenger and/or his/her baggage.

9.4.2. REGISTRATION OF BAGGAGE

A passenger may have his/her baggage registered only to the place of his/her own

destination, according to the route stated in the ticket (on a given flight segment or segments). A passenger is not allowed to break his/her journey at any stopover point if his/her baggage was registered to a different further destination, and the carrier is not able – without delaying the aircraft's departure – to find passenger's complete baggage and hand it over to the passenger who expressly wanted to leave the aircraft at the stopover point. If, nevertheless, the passenger breaks his/her journey, he/she shall be obliged to cover all costs of finding the baggage and delaying the flight.

9.5. CARRIAGE OF CHECKED BAGGAGE

9.5.1. Upon delivery of baggage for the purpose of checking to the carrier, the carrier takes baggage in its custody and issues a baggage tag for each piece of checked baggage and hands out a control coupon from that baggage tag to the passenger.

9.5.2. Checked baggage is generally carried on the same flight as the passenger, unless this is impractical for security reasons. In such a case, unless customs regulations prohibit this, the baggage will be delivered by the carrier to the place of stay or another place indicated by the passenger.

9.5.3. SPECIAL DECLARATION OF VALUE

As regards checked baggage worth more than the liability limits established under the Convention for destruction, loss, damage or delay, a passenger may either insure his/her entire baggage before departure or – when handing the baggage over to the carrier – submit a Special Declaration of Value, acceptance of which may be subject to an applicable charge.

9.5.4. The carrier may refuse to accept a special declaration of value of the baggage when a part of the carriage is to be provided by another carrier which does not offer such service.

9.6. FREE BAGGAGE ALLOWANCE

A passenger may carry free of charge only the baggage that meets the requirements and limitations set forth in the carrier's regulations. The passenger may obtain all applicable information on www.lot.com .

9.7. EXCESS BAGGAGE

A passenger shall pay a charge for the carriage of baggage in excess of the free baggage allowance at the rate and in the manner provided in the carrier's regulations. Relevant information is available at www.lot.com.

9.8. CARRIAGE OF UNCHECKED BAGGAGE

9.8.1. Unchecked baggage carried by a passenger on board the aircraft must fit under the seat in front of the passenger's seat or in the enclosed storage compartment in the passenger cabin. Any items regarded by carrier as too heavy and/or large shall be carried according to the rules referring to checked baggage. The acceptable dimensions and weight of unchecked baggage are defined by the carrier and published on www.lot.com.

9.8.2. If there is not enough space in the passenger cabin, the carrier may, irrespective of the dimensions and weight of unchecked baggage allowed in the carrier's regulations, demand that baggage be transferred for carriage as checked baggage in the baggage compartment. In such case, it is recommended that the passenger take out of the baggage all items specified in par. 9.2.1 and par. 9.2.2.

9.8.3. Items not suitable for transport in the baggage compartment of the aircraft, such as musical instruments and the like, shall be carried in the passenger cabin only upon prior arrangement with the carrier. The carrier may demand a specific charge to be paid for the carriage of such items.

9.9. COLLECTION OF BAGGAGE

9.9.1. Each passenger should collect his/her baggage as soon as it is available for collection in the place to which it was delivered according to the passenger's route. If any passenger does not collect his/her baggage, the carrier may dispose of it within the time limits and under the conditions specified in relevant provisions of law.

9.9.2. Only the holder of the passenger ticket and the identification tag delivered to the passenger at the time of the baggage check-in is entitled to collect checked baggage. Failure to present the stub of the baggage tag shall not prevent the release of the baggage, provided that the passenger ticket is produced and the baggage can be identified thanks to other marks.

9.9.3. If the person collecting the baggage is unable to produce the passenger ticket and identify the baggage by producing the stub of the baggage tag, the carrier shall release the baggage to such person only on condition that he/she proves his/her right to such baggage, and, on the carrier's demand, he/she furnishes adequate security to indemnify the carrier against any loss or expense which might be incurred by the carrier as a result of such release.

9.9.4. If the holder of a passenger ticket does not lodge a complaint at the moment of baggage collection, it is assumed (unless there is a counter evidence) that the baggage was collected in good condition and in accordance with the carriage agreement. If, nevertheless, the passenger decides to file a complaint within time limits specified in Article 15, he/she has to prove that the damage occurred during carriage.

9.10. ANIMALS

9.10.1. Only cats, dogs, and ferrets are permitted to travel as pets in the cabin. Other animals are transported in the hold. The carriage of animals requires prior consent from the carrier and payment of the applicable fee. The number of animals that the carrier can transport is limited per flight and passenger. Animals must be placed in appropriate containers along with food and accompanied by valid veterinary certificates regarding health and vaccination status, entry permits, and other documents required by the authorities of the destination country and transit countries. Detailed information regarding the carriage of animals is available at www.lot.com.

9.10.2. An animal accepted for carriage as checked passenger baggage, including its container and food, is not included in the free baggage allowance, but constitutes excess baggage for which the passenger pays based on the applicable rates.

9.10.3. Guide dogs accompanying blind or deaf passengers, assisting dogs or therapy dogs shall be carried free of charge in accordance with applicable laws and regulations. Detailed information is available at www.lot.com.

9.10.4. The Carrier shall be liable for the carriage of animals in accordance with the rules set out in the Regulation and the Convention concerning the carriage of baggage and goods. Apart from the liability referred to in the preceding sentence, the carrier shall not be liable for injury to or loss, delay in release, sickness or death of any animal unless such damage occurred due to the carrier’s fault.

9.10.5. The carrier shall not be liable for any fraud or loss or invalidity of documents required for carriage of animals. In the event that a country refuses entry or carriage of an animal, the carrier shall not be liable for any injuries, loss, delay, disease or death of the animal carried, unless it was caused by misconduct or negligence on the side of the carrier. The carrier shall assert fines, losses, compensations or costs incurred as a result of such situations from passengers who will not comply with applicable regulations and requirements of a state through or to which the animal is carried.

9.10.6. In the event that an animal is carried in the passenger cabin, it shall be kept under supervision of the passenger and shall not be allowed to move around the cabin on its own. For safety reasons, the passenger shall secure the animal against any contact with other passengers and shall keep it on a leash or a harness or in a transport container throughout the duration of the stay on board. As regards carriage of dogs, they must wear a muzzle in case of aggressive behaviour, subject to legal exceptions applicable to assistance dogs.

ARTICLE 10 REFUNDS

10.1. GENERAL PROVISIONS

A refund for a ticket or its unused part shall be made in accordance with the rules set out in this Article subject to Article 5 par. 5.4.

10.2. PERSON ENTITLED TO REFUND

10.2.1. Except as hereinafter provided in this paragraph, the carrier shall make a refund either to the person named in the ticket or to the person who paid for the ticket upon presentation of a satisfactory proof of payment made to the carrier.

10.2.2. Except in the case of a lost ticket and electronic tickets, refunds shall only be made upon return of all unused passenger coupons together with the passenger receipt and, as the case may be, a receipt of payment to the carrier.

10.2.3 A refund shall be made in the same form as used for paying for the ticket.

10.3. REFUNDS FOR REASONS ATTRIBUTABLE TO CARRIER

In the event of denied boarding against the passenger's will, flight cancellation or long delay, the passenger is entitled to claims under Regulation EC 261/2004, unless the regulations of the country from which the carriage is performed provide otherwise.

10.4. REFUNDS ACCORDING TO THE TERMS OF FARE

If a passenger requests a refund for a ticket and the applicable fare does not exclude the right to a refund, the refund amount is determined as follows:

a) if no ticket segment has been used, the refund will cover the full fare charged to the passenger, less any fees arising from the terms and conditions of the applicable special fare, if such fees apply;

b) if the ticket is partially used and the fare regulations permit, the refund will cover the difference between the fare paid and the fare applicable for the actual route travelled (calculated based on the presented ticket), less any fees arising from the terms and conditions of the special fare for the unused segment, if such fees apply;

c) if a ticket issued at a non-refundable fare is exchanged for a fully refundable fare, only the surcharge on the refundable fare is eligible for a refund; the original ticket value remains non-refundable.

10.5. RIGHT TO REFUSE REFUND

10.5.1. The carrier may refuse a refund if an application for such refund is filed with the carrier later than after one year, counting from the day of expiry of the validity of the ticket, according to provisions of Article 3 par. 3.2.

10.5.2. The carrier may refuse a refund unless the passenger or the person who has paid for the ticket submits a satisfactory proof of payment to the carrier.

10.5.3. The carrier may refuse a refund for a ticket which has been presented to the carrier or to a representative of state authorities as evidence of the passenger's intention to depart from the given country, unless the passenger proves that he/she is permitted to stay in the country or that he/she shall depart from it using another carrier's service or another means of transport.

10.5.4. The carrier may refuse to refund an unused ticket (coupons) if the unused ticket (coupons) was purchased for purposes unrelated to travel and was intended to circumvent regulations on access to the restricted area of the airport or other acts to the detriment of the carrier or persons acting on its behalf.

10.6. ENTITIES ENTITLED TO REFUND

Refunds on the passenger's demand shall be made only by the carrier that originally issued the ticket or by its agent authorised to do so.

ARTICLE 11 CONDUCT ON BOARD AIRCRAFT

11.1. Smoking and drinking alcohol brought in by the passenger is strictly prohibited on board the aircraft.

11.2. Filming or taking photos other than for private purposes is prohibited. The crew may prohibit filming or recording if it may violate the privacy rights of others.

11.3 If, in the view of the carrier, a passenger's conduct on board the aircraft endangers the aircraft or any person or property on board, or makes it difficult for crew members to perform their duties, or a passenger fails to comply with any crew orders regarding smoking (including traditional and electronic cigarettes and other artificial forms of smoking), drinking alcohol or drug consumption restrictions or prohibitions valid on aboard the aircraft, or behaves in a manner to which other passengers may reasonably object, the carrier must take such reasonable measures as it deems necessary to prevent continuation of such conduct, including means of constraint, removal of the passenger from the aircraft after landing and refusal of onward carriage or future carriages of the passenger. In order to ensure the safety of the flight as well as safety and order on board the aircraft, the aircraft commander shall be entitled to issue instructions to all persons on board the aircraft, and all persons on board the aircraft are obliged to comply with instructions of the commander. The carrier reserves the right to pursue claims against any passenger who caused damage to another passenger or the carrier.

11.4 If the passenger does not comply with the provisions of this Article, the carrier may take all necessary and reasonable actions in accordance with generally applicable regulations. To this end, the carrier may remove the passenger at the nearest airport, including handing over the passenger to the appropriate authorities, or take reasonable measures at any stage of the flight and refuse carriage in accordance with Article 8. 8.1.

11.5. AIRCRAFT DIVERSION DUE TO PASSENGER'S IMPROPER BEHAVIOUR

The carrier reserves also the right to recover the costs of landing caused by a passenger’s improper conduct if, as a result of such conduct, the aircraft lands in a place that is not the place of destination for the flight concerned.

11.6. Due to safety reasons, the carrier may prohibit or restrict the use of various devices on board the aircraft, such as: portable radios, computers/laptops, mobile telephones, electronic games, transmitting devices, radio controlled toys and walkie-talkies. Hearing aids and heart pacemakers are permitted.

11.7. The passenger is obliged to remain in their seat for the entire duration of the flight. While remaining in the seat, seatbelt should be fastened. Moreover, in case of long-haul flights, the carrier recommends doing exercises several times according to instructions presented in publications available on board.

ARTICLE 12 PROVISION OF ADDITIONAL SERVICES

12.1. If, in connection with entering into a carriage agreement, the carrier orders an additional service for a passenger from a third party, it acts as an agent within that scope. In such case, the contractual conditions of such service provider shall be applicable.

12.2. If the carrier agrees to provide ground carriage to passengers, such transport may be subject to separate conditions of carriage.

ARTICLE 13 ADMINISTRATIVE FORMALITIES

13.1. GENERAL PROVISIONS

The passenger shall be solely responsible for complying with all laws, regulations, orders, demands and travel requirements applicable in the country from which he/she departs, in which he/she arrives or over the territory of which he/she flies, as well as complying with the carrier's instructions.

The carrier, its employees, agents, representatives and proxies are not obliged to provide any aid or information to passengers or third parties in connection with the obtaining of necessary documents (including visas) or compliance with applicable regulations. They are not liable for consequences suffered by a passenger as a result of his/her possession of misleading information, failure to obtain such documents (including visas) or to comply with applicable laws and regulations.

13.2. TRAVEL DOCUMENTS

A passenger shall present all exit, entry, health and other documents required by laws and requirements of the relevant state authorities and permit the carrier to make and retain copies of these documents in connection with these laws and requirements. The Carrier reserves the right to refuse to carry, on any journey, a passenger who does not comply with applicable laws and requirements or whose documents do not appear to be in order or who refuses to produce such documents at the carrier's request.

13.3. REFUSAL OF ENTRY

A passenger is obliged to pay the applicable fare and other travel-related charges whenever state authorities, as a result of refusal to admit him/her to the territory of the destination country or transit country, commission the carrier to return the passenger to the country of departure or elsewhere. The carrier may settle such payment with any amounts paid for unused carriage or other amounts owned by the passenger and being in possession of the carrier. The fare charge collected by the carrier for carriage to the place where the refusal of entry or deportation took place is not refundable by the carrier.

13.4. CUSTOMS INSPECTION

If required, a passenger shall attend the customs inspection of his/her checked and/or unchecked baggage. The carrier is not liable to the passenger for any loss or damage suffered by the passenger during such customs inspection or due to the passenger's failure to comply with this requirement.

13.5. SECURITY CHECK

A passenger is obliged to submit to any security checks carried out by authorised employees or agents of state or airport services or the carrier.

ARTICLE 14 LIABILITY FOR DAMAGE

14.1. GENERAL PROVISIONS

14.1.1 These General Conditions of Carriage form the basis of the carrier's liability. In the event that the transport is performed by another carrier, liability is determined by the contractual carrier's regulations, unless otherwise agreed or provided by law.

14.1.2. Air carriage is subject to the principles of the Convention that limits the carrier’s liability. To the extent that the provisions of the Convention do not apply, this liability is specified by relevant provisions of national law.

14.1.3. The carrier shall not be held liable in relation to the claimant or a person from whom he/she derives his/her rights as a whole or in part to the extent that the negligence or wrongful act or omission of such person caused or contributed to the damage. In such a case, the burden of proof shall rest with the carrier. The carrier retains also rights of recourse towards third parties.

14.1.4. The carrier is not liable for any damage caused by actions taken in compliance with any law, decree, recommendation or requirement of the national authorities or the passenger’s non-compliance with them.

14.1.5. The carrier's liability may not exceed the proven value of the damage and is subject to limitations resulting from the applicable legal provisions, in particular the Regulation or the Convention.

14.1.6. Any exclusions or limitation of the carrier’s liability shall also apply to agents, employees and representatives of the carrier and any person whose aircraft is used by the carrier and such person's agents, employees and representatives. The aggregate amount recoverable from the carrier and from such agents, employees, representatives and persons shall not exceed the amount to which the carrier's liability is limited.

14.1.7. Except as expressly provided, nothing in this Article shall waive any exclusion or limitation of the carrier's liability or defences under the Regulations, the Convention or applicable law.

14.1.8. Unless so expressly provided, nothing contained herein shall cancel any exclusion or limitation of the carrier's liability or remedies available to the carrier under the Convention or applicable laws in force.

14.2. CARRIER'S LIABILITY IN CASE OF DEATH OR BODILY INJURY

14.2.1. The carrier is liable for any damage sustained in the event of death or bodily injury of a passenger only if the accident which caused the death or injury took place on board the aircraft or in the course of any of the embarking or disembarking activities.

14.2.2. The carrier agrees with respect to damages caused by the death or bodily injury of any passenger carried by the carrier:

1. not to exclude or limit its liability for any damages that do not exceed SDR 151,880 (or its equivalent in any other currency) per each passenger; the carrier retains, however, rights arising from par. 14.1.3;

2. to the extent that the arising damages exceed SDR 128,821 per each passenger, the carrier is not liable for these damages if it proves that:

such damage was not due to the negligence or other wrongful act or omission of the carrier or person acting on its behalf, or

3. to make an advance payment on account of compensation, as may be required to meet the most immediate economic needs on a basis proportionate to the hardship suffered, to a person or persons entitled to compensation not later than within 15 days from the day on which the identity of the person entitled to compensation was established. In case of a passenger's death, an advance payment shall be not less than SDR 16,000 (or its equivalent in any other currency) per each passenger. Such advance payment shall not constitute the recognition of liability by the carrier and may be deducted from the compensation. An advance payment is not returnable unless it is proven at a later date that the person who received the advance payment was not entitled to compensation or in the case defined in par. 14.1.3.

14.3. CARRIER'S LIABILITY FOR DAMAGE CAUSED BY DELAY OF CARRIAGE OF PASSENGERS

In respect of carriages governed by the Convention, the carrier shall be liable for any damage caused by the delay of a passenger's carriage unless the carrier proves that it took all measures that could reasonably be expected to avoid the damage or that taking such measures was not possible. Such liability is limited to SDR 6,303 per passenger.

14.4. CARRIER'S LIABILITY FOR DAMAGE TO BAGGAGE CAUSED DURING CARRIAGE

14.4.1. The carrier is liable for any damage to unchecked baggage remaining in the custody of the passenger and to the passenger's personal property only if such damage occurred through the carrier's fault.

14.4.2. The carrier's liability in the event of baggage destruction, damage, loss or delay is limited and amounts to SDR 1,519 per passenger, except in the case of an act or omission intended to cause damage or done recklessly and while aware of the likelihood of causing damage.

14.4.3 The limitations of liability mentioned in par. 14.4.2. above are, in principle, upper limits of the carrier’s liability, which means that within these limits the passenger must prove in particular the occurrence and the amount of damage suffered. If the passenger fails to prove reliably the extent of damage suffered, the carrier is entitled to grant compensation on the basis of its professional experience.

14.4.4. The limitations of liability mentioned in par. 14.4.2. are not applicable if a passenger has declared a higher value of checked baggage pursuant to Article 9, par. 9.5.3. In such case, the carrier's liability shall be limited to such higher declared value unless the carrier proves that such sum is bigger than the actual damage suffered by the passenger.

14.4.5. The carrier is not liable if and to the extent that the damage resulted from inherent properties, quality or defects of the baggage. Any passenger whose baggage causes damage to another person or damage to another person's property or the carrier's property shall reimburse the carrier for such damage and all losses and expenses incurred by the carrier as a consequence of such damage.

14.4.6. The carrier is not liable for any damage to items that must not be carried in baggage and are set out in Article 9.

ARTICLE 15 TIME-LIMITS FOR COMPLAINTS AND CLAIM PURSUANCE

15.1. FILING OF COMPLAINT

15.1.1 No claims may be raised in respect of any damage to baggage unless the person entitled to receive the baggage submits a complaint forthwith after the discovery of the damage, and not later than within 7 days from the date of receipt of the baggage or, in the case of delay in the delivery of the baggage, within 21 days from the date when the baggage was placed at the passenger's disposal. Every complaint must be made in writing and sent to the carrier before the lapse of the aforementioned time-limits.

15.1.2 Complaints must be lodged directly with the carrier by the passenger or a person authorised by the passenger under a relevant authorisation made available to the carrier. The carrier has 30 days to respond unless regulations applicable in a given country provide otherwise. Complaints must be sent to the Complaints Department or lodged in the form available at www.lot.com.

15.2. TIME-LIMIT FOR FILING OF ACTION

The right to compensation expires if no legal action was taken within two years from the date of arrival in the port of destination, or within two years from the day on which the aircraft should have arrived or the flight was interrupted. The method of calculation of the aforementioned period is specified by the law of the competent court.

ARTICLE 16 MODIFICATIONS AND WAIVERS

No agent, employee or representative of the carrier is entitled to alter, modify or cancel any provision of these General Conditions of Carriage.

Latest modification: 31.03.2026.

General conditions of carriage