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AGENT – means a passenger ticket sales agent appointed by the carrier to represent the carrier in the sale of air passenger tickets and other services on routes operated by this carrier and, when authorised, also on routes of other air carriers.

BAGGAGE - unless otherwise specified, it includes both checked and unchecked baggage.

UNCHECKED BAGGAGE – means baggage carried in the custody of the passenger in the passenger cabin.

CHECKED BAGGAGE - means baggage in the custody of the carrier for which the carrier has issued a baggage receipt.

TICKET – means either a valid document confirming the conclusion of the carriage agreement or an electronic ticket, complete with the Baggage Receipt and the Baggage Tag, issued by or on behalf of the carrier. It includes the Conditions of the Contract, flight information, flight coupons and a passenger receipt incorporating these General Conditions of Carriage.

BAGGAGE RECEIPT – means those portions of the ticket that relate to the carriage of the passenger's checked baggage.

ELECTRONIC TICKET – means the confirmation of the paid flight (route) for the passenger issued by or on behalf of the carrier on the basis of its database, along with electronic coupons and, if applicable, a boarding pass with confirmation in the form of "Electronic Ticket Passenger Itinerary Receipt".

CONJUNCTION TICKET – means a ticket issued to a passenger in conjunction with another ticket or tickets that together constitute a single carriage agreement.

FRANC POINCARE– means the standard currency unit used in the Warsaw Convention.

CONVENTION - means the Convention for the Unification of Certain Rules for International Carriage by Air: signed in Montreal on 28 May 1999 (the Montreal Convention), signed in Warsaw on 12 October 1929 (the Warsaw Convention), in the original version of the text or as amended by the Hague Protocol of 1955 and/or with the amendments made by the Guadalajara Convention of 1961, whichever is applicable in a given case, and, in the case of the Warsaw Convention, depending also on the fact whether its amendments and/or revisions apply to a given carriage with regard to the itinerary specified in the ticket or jointly issued tickets.

ELECTRONIC COUPON – means an electronic flight coupon or any other relevant record kept in the carrier's database.

FLIGHT COUPON - means the portion of the ticket that bears the notation "Good for passage" or, in the case of an electronic ticket, the electronic coupon that indicates particular places between which the passenger is entitled to travel.

CHECK-IN DEADLINE – means the time limit set by the carrier by which the passenger must complete check-in formalities and receive a boarding pass. The check-in closing time is specified on

AIRLINE DESIGNATOR CODE – means characters or letters that identify the particular air carrier.

PASSENGER – means any person, except crew members, being carried or to be carried in an aircraft on the basis of a flight ticket with the consent of the carrier.

DISABLED PASSENGER – means any person whose mobility in the use of transport is reduced due to physical disability (sensory or motor, permanent or temporary), mental disability, age or any other causes, and whose condition requires particular attention and adaptation of services offered to all passengers to the needs of that person.

ITINERARY RECEIPT – means a document or documents forming part of an electronic ticket that include(s) the name of the given passenger and information about the flight as well as other information required by applicable legal provisions.

CARRIER'S REGULATIONS - means regulations other than these General Conditions of Carriage, published by the carrier on its website (, or other conditions that are made available before a carriage agreement is signed, that are valid for the duration of a passenger's journey, governing the carriage of passengers and/or baggage as well as the carrier's tariff.

BREAK OF JOURNEY (STOPOVER) – means a deliberate interruption of a journey at a point/points located between the place of departure and the place of destination that lasts over 24 hours and was agreed upon with the carrier by the passenger in advance.

CARRIER – means Polskie Linie Lotnicze LOT S.A. (LOT Polish Airlines), an air carrier having its registered office at ul. Komitetu Obrony Robotników 43, 02-146 Warszawa (hereinafter also referred to PLL LOT SA) or, in special cases, also another air carrier marked on the ticket or performing the carriage upon its order.

BAGGAGE TAG – means a document (receipt) issued by or on behalf of the carrier solely for the purpose of identification of checked baggage, where the tag holder is attached to the checked baggage, and the baggage identification part is handed out to the passenger.

SDR (SPECIAL DRAWING RIGHTS) – means the standard currency unit as defined by the International Monetary Fund.

SPECIAL DECLARATION OF VALUE – means a declaration made by the passenger for an additional fee when handing the passenger's baggage over for check-in to indicate that the baggage's value is higher than the Convention liability limits.

FARE – means fares, taxes and other fees charged on the passenger along with applicable provisions that have been reported to the relevant authorities if required.

PERIOD DETERMINED IN DAYS – means calendar days, including all seven days of the week, provided that the day of dispatch of the notice is not counted for the purpose of determining the period of notification. For the purpose of determining the time of validity of the ticket, the day on which the ticket is issued or the flight begins shall not be counted.

AGREED STOPPING PLACES – within the meaning of the Convention and these conditions, means the places, except the place of departure and the place of destination, stated in the ticket or shown in the carrier's timetables as scheduled stopping places on the passenger's itinerary.

CONDITIONS OF THE CONTRACT – means the statements and information contained in or delivered with the ticket or the itinerary receipt that are identified as such and incorporate these General Conditions of Carriage into the carriage agreement by reference.



2.1.1. These General Conditions of Carriage apply only to the flights or flight segments where the name of PLL LOT S.A. or its airline designator code LO is indicated in the adequate box of the ticket issued for that flight segment, except as provided in par. 2.2. - 2.5., and in the situation referred to in par. 2.6.

2.1.2. These General Conditions of Carriage also apply to charge-free and reduced-fare carriages, unless provided otherwise in relevant contracts, flight orders or tickets.


The provisions of General Conditions of Carriage are applied in a manner that does not violate strictly binding provisions of the Convention or other legal requirements. If, as a consequence of this, some provisions of General Conditions of Carriage may not apply, the remaining provisions shall continue to be in force.


If a carriage is performed pursuant to a charter agreement, these General Conditions of Carriage apply to the relevant extent, unless the provisions and statements of the charter agreement or the ticket determine otherwise.


The carrier concludes agreements with other carriers with regard to some routes and flights, which are most frequently called Code Share agreements. This means that, in some cases, even though the passenger booked a flight of a given carrier and holds a ticket indicating the name or the airline designator code of the given carrier, the carrier actually providing the carriage may be other than the one indicated in the ticket. In such case, the regulations of the carrier that actually provides the carriage may also be applicable. The passenger is informed about the identity of the carrier actually providing the carriage at the time of booking, and in the event that the identity is not known at the time of booking - then as soon as it is established.


In particularly justified cases, when the carrier is unable to provide carriage to a passenger on its scheduled flight, in order to avoid or reduce delay in the carriage, the carrier may replace the flight with a flight operated by other carrier or to change the booking for a flight operated by another carrier. The passenger is informed about the identity of the carrier actually providing the carriage not later than during the check-in or at the time of boarding the aircraft.


The carrier reserves the right to change the type of aircraft as compared to the type indicated in the schedule.


In the event of inconsistency between these General Conditions of Carriage and the fares or the carrier's other regulations available on the carrier’s website at or delivered to a passenger before entering into a passenger or carriage agreement, such fares and provisions shall prevail.



The ticket constitutes a prima facie proof of conclusion of a carriage agreement between the carrier and the passenger named in the ticket.


In order to be entitled to travel on a given flight, each passenger must present a valid ticket duly issued in accordance with the carrier's regulations and containing the flight coupon for the given flight. Only the passenger named in the ticket is entitled to travel on a given flight, and the carrier is entitled to demand presentation of a document confirming the identity of this person and the conformity of its data with records from the database of the carrier.


Except for an electronic ticket, in the case of loss or damage of a ticket or its part, or non-presentation of a ticket containing the flight coupon for the given flight and all unused flight coupons, the issuing carrier may - at the passenger's request - replace such a ticket or its part by issuing a new ticket (duplicate). Issuing such a ticket (duplicate) shall be possible upon receipt of a proof that the original ticket (lost, damaged, etc.) was valid for the flight/route in question. In such case, the carrier reserves the right to collect a charge for re-issuing of the ticket (duplicate) or its part. In the event of failure to produce such proof, a new ticket may be issued after the payment of full price of the ticket. The refund for a lost ticket may be obtained pursuant to Article 11 par. 4.


A ticket is not transferable. If anyone else than the person named in the ticket travels on the basis of such ticket or is given a refund for such ticket, the carrier shall not be liable towards the person named in the ticket if the carrier provides carriage or makes such refund in good faith. This provision does not apply if the passenger's travel is part of a tourist package to which relevant provisions of law apply.


3.2.1 Except as otherwise provided in the ticket or the General Conditions of Carriage, a ticket is valid for carriage for one year from the date of commencement of travel or, if no portion of the ticket was used, from the date of its issue.

3.2.2. If a passenger cannot travel within the period of validity of the ticket because, at the time when booking is requested by such passenger, the carrier is unable to confirm such booking, the validity of such passenger's ticket shall be extended in accordance with the applicable fares paid by the passenger or, upon the passenger's request, shall be refunded in accordance with the provisions of Article 11.

3.2.3. In the event of a death of a passenger en route, the validity of tickets of the persons accompanying the passenger may be changed by the carrier by extending their period of validity or annulling the minimum stay period. In the event of death of a member of the immediate family of a passenger who has commenced travel, the validity of tickets of the passenger and his/her immediate family members accompanying him/her may be changed. Any such modification shall be made upon receipt of a proper death certificate and the validity period shall not be prolonged by more than 45 days from the date of death.


The carrier’s fares require that the passenger should travel the respective journey segments in the sequence in which they are reflected in the ticket. If the passenger intends to travel disregarding the original sequence of journey segments, he/she should change his/her ticket in accordance with his/her actual journey intention. In such event, the fare charged shall be:

a)     the price for the actually travelled route that was applicable on the day on which the route correction was reported - if the journey has not started,

b)     the price for the actually travelled route that was applicable on the day of original booking - if the journey has started.

If the resulting fare is higher than the price for the route indicated in the ticket, further carriage shall be conditional on subsequent payment of the resulting price difference. If the passenger failed to notify the carrier of his/her intention to change the journey route and the preceding journey segment was not travelled or was travelled in the sequence of flights other than specified in his/her ticket, Article 6 par. 5 of these  General Conditions of Carriage shall apply.


The carrier's name may be abbreviated to the relevant airline designator code or otherwise in the ticket. The carrier's address shall be deemed to be the airport of departure shown in the ticket next to the first abbreviation of the carrier's name in the "Carrier" box on the ticket, or, in the case of an electronic ticket, as indicated for the first flight segment in the itinerary receipt.


Breaks of journey (stopovers) on the route determined in the ticket are permitted at agreed places according to relevant fare conditions or state laws and regulations.



The fare encompasses the charge for air carriage from the airport at the place of commencement of the journey to the airport of destination, unless otherwise agreed. Fares do not include costs of ground transport between airports and between airports and terminals in city centres.


The fares applicable in air transport are those published by or on behalf of the carrier in the usual manner or, in the case of carriages for which no fare has been published, fares determined (calculated) in accordance with the carrier's regulations. Unless otherwise provided in state laws and regulations, the applicable fare is the fare valid on the day of issuing the ticket that is determined for the day of commencement of the journey on the first flight segment (date shown in the ticket), or in the case of an electronic ticket, as indicated in the first electronic coupon. A change of the itinerary or the date of journey may result in a change of the paid fare. Some fares may be partially or completely non-refundable (except where a refund is obligatory under applicable provisions of law regardless of the fare conditions), therefore they should be selected in such a way that conditions of the fare satisfy the passenger's needs. If the collected charge does not correspond to the fare that should have been applied, the resulting difference shall be paid to the carrier or refunded by the carrier in accordance with the conditions of the applied fare.

5.3. ROUTE

Unless otherwise provided in the carrier's regulations, fares apply only to routes covered by the given fare. If the given fare allows a passenger to travel on various routes, the passenger may specify the selected route before the ticket is issued and if he/she fails to do so, the route shall be determined by the carrier.


Any applicable taxes or charges that may be imposed by relevant state authorities, any other authorities or the airport administration shall be payable by the passenger upon purchase of his/her ticket in addition to the fares or charges due to the carrier. In case of a change in the conditions of the carriage agreement (e.g. change of the carrier, route or date of carriage) at the passenger's request or through the passenger's fault, applicable taxes and charges shall be calculated and collected. At some airports, the airport authorities or state authorities may charge the passenger with additional administrative fees independent of the carrier, which shall be payable only directly to these entities. If a passenger does not use his/her ticket or uses it only partially, relevant fees, charges and taxes shall be refunded to him/her.

A transaction fee for issuance or transfer of the ticket may be added to the ticket. The passenger is informed about this before entering into an air carriage agreement and such fee is not refundable.


Unless respective legal provisions do not provide otherwise, fares and additional charges due to the carrier are payable in any currency acceptable by the carrier. When payment is made in any other currency than the currency in which the fare is published, the amount to be paid shall be calculated at the banking rate of exchange in force on the date of issue of the ticket.



6.1.1. The passenger’s booking is confirmed if the ticket specifies the number, date and time of the flight and "OK" information in the respective box of the ticket, and in case of an electronic ticket – the information that the booking was registered and confirmed in the carrier's booking system.

6.1.2. Conditions of certain fares may limit or exclude the passenger's right to change his/her booking. Specific conditions are defined in the provisions of individual fares.


The carrier may cancel the booking made by a passenger who has not paid for the ticket or who has not completed credit formalities with the carrier prior to the agreed ticketing time-limit.


For the carriage agreement to be concluded and performed, a passenger is obliged to provide the carrier with his/her personal data necessary for booking a flight, issuing a ticket, performing the carriage arrangement, obtaining other benefits in the potential complaint procedure, and complying with immigration requirements and other entry requirements. The carrier shall process the personal data referred to above and submit it to competent public authorities and/or other recipients, including, e.g. authorised agents or other carriers, for the purpose of fulfilment of the above or other legitimate interests being pursued by data controllers or recipients.

Passengers are informed and acknowledge that every incident related to an act of unlawful interference or threat to flight safety may be recorded in the carrier's computer system and disclosed to competent public authorities.

Furthermore, in accordance with applicable provisions of Polish, EU and international laws, in the case of certain flights, the carrier is obliged to make personal data available to public authorities (Polish and international), in particular for the purpose of detecting, combating and preventing terrorist, tax and other offences and prosecuting their perpetrators, as well as for combating illegal immigration and improving border control.

In relation to the performance of the carriage agreement, passengers' personal data may be transferred to recipients established outside the European Economic Area and authorised to receive such information under applicable provisions of law and international agreement, or where such transfer is necessary to pursue legitimate interests of data controllers or recipients, including inter alia to meet immigration, customs and other requirements related to entry into destination countries.

The carrier has designated the Data Protection Officer as a person who passengers may contact through the e-mail address on matters related to processing of their personal data.

More information on processing of personal data by the carrier is available at


6.4.1 As far as possible in the case of free-of-charge booking of a seat, the carrier takes into account the passenger's requests for free-of-charge assignment of a specific seat at the stage of checking-in, but reserves the right, even when the seat is confirmed, to change the seating for which the ticket has been issued.

6.4.2. The carrier provides also the offer "My Favourite Seat" which enables passengers to book their seats of choice on board before the flight. Details of the offer "My Favourite Seat" are available at


If the passenger failed to make changes in his/her ticket in accordance with his/her actual journey intention or pay the applicable charge referred to in Article 3 par. 3.3., the carrier is entitled to cancel his/her further bookings.


The passenger shall arrive at the carrier's check-in and boarding gate sufficiently in advance of the departure time so as to permit the completion of any formalities required by relevant state authorities and departure-related procedures and in any event not later than the carrier's minimum check-in time for the flight. If the passenger does not have relevant documents and is not ready to travel or fails to arrive at the check-in or boarding gate at the time fixed by the carrier, the carrier may cancel the seat booking for the passenger and is not obliged to delay the flight in connection with waiting for the passenger. The carrier is not liable to the passenger for any loss or expenses due to the passenger's failure to comply with the provisions of this Article. If, after the check-in, the passenger did not appear for the purpose of boarding the aircraft, and for this reason the flight is delayed because of the necessity of unloading the checked baggage, the passenger is bound to bear related expenses. Detailed information on check-in, including in particular the check-in closing time, is available at



The carrier may refuse carriage of any passenger or his/her baggage, if, in the exercise of its discretion, the carrier determines that:

  1. such action is necessary for safety reasons;
  2. such action is necessary in order to prevent infringement of any applicable laws, regulations or orders of any country in which there shall be the airport of departure, a stopover or the airport of destination or over which the aircraft shall fly; or
  3. notwithstanding Article 8 par. 8.2. of this Article, the conduct, age, mental or physical state of the passenger is such that:
  • it requires special assistance of the carrier,
  • the passenger evidently violates principles of good conduct, in a manner which may raise serious objections of other passengers, or
  • the passenger poses a threat to himself/herself, other passengers or someone else's property;
  1. the passenger does not comply with the carrier's instructions/orders, especially those concerning the safety and order on the board;
  2. the passenger has committed significant deception, harassment (e.g. jokes regarding possession of weapons or other hazardous materials, or uses expressions or behaves in a manner that (i) raise doubts regarding safety on board or (ii) raise doubts regarding any potential direct or indirect damage which may be suffered by the carrier, its crew or ground personnel, its aircraft/property, its services (including the loyalty programme) or its passengers. Such expressions or behaviour include the use of threats or offensive or insulting language towards ground personnel or the crew by passengers who, or whose behaviour, pose threat to the safety of one or more persons or the carrier's goods or property;
  3. the passenger has refused to submit himself/herself or objects carried by him/her to a security check carried out by the airport security personnel supervising the safety of flights;
  4. the passenger - during an earlier flight or check-in, or in the case of indirect flights, during the previous flight - committed an act of unlawful interference or breached the safety, order, decency or discipline, including the provisions of Article 12, and the carrier has reasons to believe that such behaviour will repeat and it notified the passenger in writing of its refusal to carry him/her on all its flights;
  5. the applicable fares or any charges or taxes payable have not been paid or credit arrangements between carrier and the passenger (or the person paying for the ticket) have not been completed;
  6. the passenger does not have required documents or refuses to produce, at the carrier's request, appropriate documentation as referred to in Article 14, par. 14.2;
  7. there are reasonable grounds to believe that the passenger may seek to enter the country where he/she shall stay in transit;
  8. the passenger has destroyed his or her required documentation or has refused to surrender his/her travel documents to the carrier's personnel against receipt for the period of the journey if this is required by relevant state authorities;
  9. the passenger has been refused entry into the country in which there is the airport of departure or the airport of destination or through which the flight takes place;
  10. the ticket presented by the passenger:
  • was acquired unlawfully or has been purchased from any entity other than the issuing carrier or its authorised agent;
  • has been reported as lost or stolen;
  • is a counterfeit ticket; or
  • contains a flight coupon or an electronic coupon which has been altered by anyone other than the carrier or its authorised agent, or any of the coupons has been damaged;
  1. the person presenting the ticket cannot prove that he/she is the person named in the „Passenger name" box of the ticket;
  2. the passenger has not changed his/her ticker or paid for changes in his/her ticket in accordance with Article 3 par. 3.3.

8.1.1. In the event that the carrier has suffered any damage due to the passenger's behaviour referred to in par. 8.1(d), (e) and (g), then it shall directly demand the passenger to cover the costs caused by such inappropriate behaviour.


8.2.1. The carrier shall make every effort to facilitate the carriage of ill persons, disabled passengers, unaccompanied children and pregnant women. Acceptance of unaccompanied children, ill or incapacitated persons or pregnant women for carriage may be subject to prior arrangement of the conditions of such carriage with the carrier in accordance with applicable law.

8.2.2. In certain aircraft types there may be restrictions regarding carriage of disabled passengers. It is recommended that passengers notify the carriers of their disability or any need for dedicated assistance at the time of booking. In the event that a request for dedicated assistance is made after booking is complete or after a period specified in applicable provisions of law, the carrier shall make efforts to meet the disabled passenger's request in accordance with applicable regulations while taking into account, primarily, the date and special nature of the requested assistance.

Detailed provisions regarding carriage of the persons referred to in the preceding sentences can be found on the carrier's website at

8.2.3. In the event that the passenger fails to inform the carrier of his/her illness or disability that gives grounds to the provision of dedicated assistance and the carrier, in connection with that illness or disability, diverts the flight route to an unscheduled destination, the carrier shall have the right to recover reasonable costs of that diversion as well as other costs incurred in connection with that event, except when arising from force majeure or culpable conduct on the side of the carrier.



The passenger must be aware of the content of his/her baggage and must not carry any third-party packages or items in his/her baggage.


The passenger must not place in his/her baggage:

  1. items which are likely to endanger the aircraft or persons or property being carried on board the aircraft specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and International Air Transport Association (IATA) and respective provisions (further information is available from the carrier on request);
  2. items the carriage of which is prohibited under applicable laws of any country of any country in which there shall be the airport of departure, a stopover or the airport of destination or over which the aircraft shall fly;
  3. items which, in the opinion of the carrier, are unsuitable for carriage due to their weight, shape, size or properties (such as fragile or perishable items) or for operational or security reasons;
  4. live animals, except as provided for in par. 9.9. – "Animals";
  5. rectified spirit;
  6. other alcoholic beverages, except in originally sealed packages.

9.1.2. Firearms and ammunition other than for hunting and sporting purposes must not be carried in passenger baggage. Firearms and/or ammunition for hunting and sporting purposes may be accepted for carriage only as checked passenger baggage after being presented to the carrier. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA Dangerous Goods Regulations as well as relevant state regulations.

9.1.3. Weapons such as swords, knives, antique firearms or replica firearms may be accepted for carriage as checked baggage upon prior arrangement of the conditions of carriage with the carrier. Carriage of such items in the passenger cabin is prohibited.

9.1.4. It is recommended not to include fragile or perishable items in checked baggage. In the event that the passenger includes such items in his/her baggage, he/she should make sure that they are properly and safely packed in a manner that prevents any damage to the passenger's and other passengers' baggage and the carrier's property.

9.1.5. Due to limitations of liability under the Convention, the carrier also recommends not to include money, jewellery, precious metals, computers, cameras, mobile telephones and other personal electronic devices, gold-work or silverware, promissory notes, securities or other valuables, business documents, commercial samples, passports or other identification documents, optical devices, medications or keys in checked baggage. It is recommended to carry these items in cabin baggage.


9.2.1. The carrier may refuse carriage as baggage of any of the items set forth in par. 9.1.1. and par. 9.1.2. and may refuse further carriage of such item it is discovered in the baggage.

9.2.2. The carrier may refuse to accept checked baggage if it is not packed in a manner that guarantees safe carriage when handled with the exercise of ordinary diligence. Furthermore, the carrier may refuse to carry baggage if it is not suitable for carriage due to its size, shape, weight, content or type or due to safety reasons or comfort of other passengers.

9.2.3 The passenger should not carry any checked or unchecked baggage the content of which is unknown to him/her or which he/she has received from persons unknown to him/her.


9.3.1. For safety reasons, the carrier may ask a passenger for his/her consent for an inspection or check of baggage by means of X-rays or for another type of baggage check. In the passenger’s absence, the carrier may inspect or check the passenger’s baggage for the presence of any items set forth in par. 9.1.1. and par. 9.1.2. of this Article or any weapons or ammunition which has been hidden from the carrier. If the passenger refuses to agree to the inspection or check referred to in preceding sentences of this clause, the carrier may refuse to carry the passenger and/or his/her baggage.


A passenger may have his/her baggage registered only to the place of his/her own

destination, according to the route stated in the ticket (on a given flight segment or segments). A passenger is not allowed to break his/her journey at any stopover point if his/her baggage was registered to a different further destination, and the carrier is not able – without delaying the aircraft's departure – to find passenger's complete baggage and hand it over to the passenger who expressly wanted to leave the aircraft at the stopover point. If, nevertheless, the passenger breaks his/her journey, he/she shall be obliged to cover all costs of finding the baggage and delaying the flight.


9.4.1. Upon delivery of baggage for the purpose of checking to the carrier, the carrier takes baggage in its custody and issues a baggage tag for each piece of checked baggage and hands out a control coupon from that baggage tag to the passenger.

9.4.2. If baggage is not identified by the relevant name, initials or any other personal identification mark, the passenger shall affix such identification to the baggage prior to its acceptance.

9.4.3. Checked baggage shall be carried on the same flight as the passenger is, unless the carrier decides that this is infeasible due to safety, technical or operational reasons. In such event, the baggage shall be delivered by the carrier to the passenger's place of stay or another place named by the passenger unless it is in conflict with customs control regulations.


As regards checked baggage worth more than the liability limits established under the Convention for destruction, loss, damage or delay, a passenger may either insure his/her entire baggage before departure or – when handing the baggage over to the carrier – submit a Special Declaration of Value, acceptance of which may be subject to an applicable charge.

9.4.5. The carrier may refuse to accept a special declaration of value of the baggage when a part of the carriage is to be provided by another carrier which does not offer such service.


A passenger may carry free of charge only the baggage that meets the requirements and limitations set forth in the carrier's regulations. The passenger may obtain all applicable information on .


A passenger shall pay a charge for the carriage of baggage in excess of the free baggage allowance at the rate and in the manner provided in the carrier's regulations. Relevant information is available at


9.7.1. Unchecked baggage carried by a passenger on board the aircraft must fit under the seat in front of the passenger's seat or in the enclosed storage compartment in the passenger cabin. Any items regarded by carrier as too heavy and/or large shall be carried according to the rules referring to checked baggage. The acceptable dimensions and weight of unchecked baggage are defined by the carrier and published on

9.7.2. Items carried as unchecked baggage, particularly such as: a book, a coat, a small-size lady's handbag, a walking stick or an umbrella, a collapsible wheelchair or a collapsible pram, or other items needed by the passenger during his/her journey are not included in the unchecked baggage allowance.

9.7.3. If there is not enough space in the passenger cabin, the carrier may, irrespective of the dimensions and weight of unchecked baggage allowed in the carrier's regulations, demand that baggage be transferred for carriage as checked baggage in the baggage compartment. In such case, it is recommended that the passenger take out of the baggage all items specified in par. 9.1.4. and par. 9.1.5.

9.7.4. Items not suitable for transport in the baggage compartment of the aircraft, such as musical instruments and the like, shall be carried in the passenger cabin only upon prior arrangement with the carrier. The carrier may demand a specific charge to be paid for the carriage of such items.


9.8.1. Each passenger should collect his/her baggage as soon as it is available for collection in the place to which it was delivered according to the passenger's route. If any passenger does not collect his/her baggage, the carrier may dispose of it within the time limits and under the conditions specified in relevant provisions of law.

9.8.2. Only the holder of the passenger ticket and the identification tag delivered to the passenger at the time of the baggage check-in is entitled to collect checked baggage. Failure to present the stub of the baggage tag shall not prevent the release of the baggage, provided that the passenger ticket is produced and the baggage can be identified thanks to other marks.

9.8.3. If the person collecting the baggage is unable to produce the passenger ticket and identify the baggage by producing the stub of the baggage tag, the carrier shall release the baggage to such person only on condition that he/she proves his/her right to such baggage, and, on the carrier's demand, he/she furnishes adequate security to indemnify the carrier against any loss or expense which might be incurred by the carrier as a result of such release.

9.8.4. If the holder of a passenger ticket does not lodge a complaint at the moment of baggage collection, it is assumed (unless there is a counter evidence) that the baggage was collected in good condition and in accordance with the carriage agreement. If, nevertheless, the passenger decides to file a complaint within time limits specified in Article 17, he/she has to prove that the damage occurred during carriage.


9.9.1. Carriage of dogs, cats and other pets requires the prior consent of the carrier. Categories and number of animals that the carrier can carry are limited with respect to a specific flight and passenger. The animals should be put in proper containers provided with food and accompanied by valid health and vaccination certificates, entry permits and other documents required by authorities of the country of destination and authorities of transit countries.

9.9.2. If accepted for carriage as checked passenger baggage, a pet together with its container and food shall not be included in the free baggage allowance but shall constitute an excess baggage for which the passenger shall pay on the basis of applicable rates. Small pets may be carried in the passenger cabin only when the carrier is notified about that beforehand and expresses his consent and an extra charge is paid.

9.9.3. Guide dogs accompanying blind or deaf passengers, assisting dogs or therapy dogs shall be carried free of charge in accordance with applicable laws and regulations. Detailed information is available at

9.9.4. The carrier shall be held liable for the carriage of animals according to the rules of the Convention referring to the carriage of baggage and property. Apart from the liability referred to in the preceding sentence, the carrier shall not be liable for injury to or loss, delay in release, sickness or death of any animal unless such damage occurred due to the carrier’s fault.

9.9.5. The carrier shall not be liable for any fraud or loss or invalidity of documents required for carriage of animals. In the event that a country refuses entry or carriage of an animal, the carrier shall not be liable for any injuries, loss, delay, disease or death of the animal carried, unless it was caused by misconduct or negligence on the side of the carrier. The carrier shall assert fines, losses, compensations or costs incurred as a result of such situations from passengers who will not comply with applicable regulations and requirements of a state through or to which the animal is carried.

9.9.6. In the event that an animal is carried in the passenger cabin, it shall be kept under supervision of the passenger and shall not be allowed to move around the cabin on its own. For safety reasons, the passenger shall secure the animal against any contact with other passengers and shall keep it on a leash or a harness or in a transport container throughout the duration of the stay on board. As regards carriage of dogs, they must wear a muzzle in case of aggressive behaviour, subject to legal exceptions applicable to assistance dogs.


10.1. The carrier undertakes to use its best efforts to carry the passenger and his/her baggage in accordance with its schedule valid on the day of travel. The flight schedule may be changed, but the carrier is obliged to notify such change individually to all passengers who have already bought tickets for flights covered by such change in the schedule. It is recommended that the passenger, regardless of the entity through which he/she is booking his/her flight, provide his/her contact details in the carrier's booking system when booking his/her flight in order to enable the carrier to contact him/her in the event of any irregularities or other situations affecting the passenger that may take place during carriage. In the event of a change to the departure time that is not acceptable to the passenger, he/she shall have the right to a refund on the price in accordance with Article 11 par. 11.3.

10.2. In the event of denied boarding, cancellation or delay of a flight, passengers shall be entitled to certain benefits according to the applicable law.



A refund for a ticket or its unused part shall be made in accordance with the rules set out in this Article 11 subject to Article 5 par. 5.4.


11.2.1. Except as hereinafter provided in this paragraph, the carrier shall make a refund either to the person named in the ticket or to the person who paid for the ticket upon presentation of a satisfactory proof of payment made to the carrier.

11.2.2. The passenger named in the ticket or the person who paid for the ticket may authorise another person to collect a refund for the unused ticket or its part. If the ticket has been paid for by any other person than the passenger named in the ticket and the carrier has indicated a refund payment restriction in the ticket, the carrier shall make the relevant refund only to the person who paid for the ticket or to the person authorised by him/her.

11.2.3. Except in the case of a lost ticket and electronic tickets, refunds shall only be made upon return of all unused passenger coupons together with the passenger receipt and, as the case may be, a receipt of payment to the carrier.

11.2.4. A refund made to anyone presenting the passenger receipt, unused flight coupons and, as the case may be, a receipt of payment in accordance with par. 11.2.1. or 11.2.2. of this Article shall be considered to have been made to the authorised person. The refund made in accordance with this provision shall release the carrier from further liability for refund.

11.2.5 A refund shall be made in the same form as used for paying for the ticket.


If the carrier:

  • cancels a flight; or
  • cannot operate a flight within a reasonable time according to the schedule; or
  • fails to stop at a scheduled place that is the place of destination or a stopover in the passenger's travel; or
  • is unable to provide the passenger with the seat on board that it confirmed at the purchase of the ticket; or
  • causes the passenger to miss the next flight for which the passenger has a confirmed booking, the amount of the refund shall be:
  1. if no portion of the ticket has been used – the amount equal to the fare collected from the passenger (with no deductions);
  2. if a portion of the ticket has been used, the refund shall be the higher of:
  • the one-way fare (less applied discounts, if any) from the stopover to the place of destination or the place of the next stopover; or
  • the difference between the fare paid for the complete journey and the fare that would be payable for the journey segments used.


If the passenger wishes a refund on his/her ticket for reasons other than those set out in par. 11.3

of this Article, and the applied tariff does not exclude the right to a refund, the amount of the refund shall be:

  1. if no portion of the ticket has been used – the amount equal to the fare collected from the passenger less, as the case may be, any fees resulting from conditions of the use of the given special fare or

a handling fee charged for refunds, if such fee is applicable;

  1. if a portion of the ticket has been used and the fare conditions allow for this, the refund shall be the amount equal to the difference between the fare paid and the fare applied for the route travelled on the basis of the ticket presented for refund, decreased, as the case may be, by any cancellation fees resulting from the use of the given special fare or a handling fee charged for refunds, if such fee is applicable;


11.5.1. The carrier may refuse a refund if an application for such refund is filed with the carrier later than after one year, counting from the day of expiry of the validity of the ticket, according to provisions of Article 3 par. 3.2.

11.5.2. The carrier may refuse a refund unless the passenger or the person who has paid for the ticket submits a satisfactory proof of payment to the carrier.

11.5.3. The carrier may refuse a refund for a ticket which has been presented to the carrier or to a representative of state authorities as evidence of the passenger's intention to depart from the given country, unless the passenger proves that he/she is permitted to stay in the country or that he/she shall depart from it using another carrier's service or another means of transport.

11.5.4. The carrier may refuse a refund for an unused ticket (coupons) if the ticket (coupons) has not been used for reasons set out in Article 12 par. 12.1. and the carrier decided to secure the value of the ticket (coupons) to settle claims for damages caused by the passenger to another passenger or the carrier.


All refunds shall be subject to laws and regulations of the country in which the ticket was originally sold and of the country in which the refund is made. In principle, refunds shall be made in the currency in which the ticket was paid for. In particularly justified cases, where a refund in the currency in which the ticket was paid for is impossible or encounters serious difficulties beyond the carrier's control (e.g. because the refund for the ticket is being made in a different country than the country in which the ticket was purchased), the carrier shall make the refund in the currency of the country where the refund is being made or other legally acceptable currency agreed upon between the carrier and the person entitled to the said refund.


Refunds on the passenger's demand shall be made only by the carrier that originally issued the ticket or by its agent authorised to do so.


12.1. Smoking and drinking alcohol brought in by the passenger is strictly prohibited on board the aircraft.

12.2. It is prohibited to make films or take photographs other than for private purposes.

12.3 If, in the view of the carrier, a passenger's conduct on board the aircraft endangers the aircraft or any person or property on board, or makes it difficult for crew members to perform their duties, or a passenger fails to comply with any crew orders regarding smoking (including traditional and electronic cigarettes and other artificial forms of smoking), drinking alcohol or drug consumption restrictions or prohibitions valid on aboard the aircraft, or behaves in a manner to which other passengers may reasonably object, the carrier must take such reasonable measures as it deems necessary to prevent continuation of such conduct, including means of constraint, removal of the passenger from the aircraft after landing and refusal of onward carriage or future carriages of the passenger. In order to ensure the safety of the flight as well as safety and order on board the aircraft, the aircraft commander shall be entitled to issue instructions to all persons on board the aircraft, and all persons on board the aircraft are obliged to comply with instructions of the commander. The carrier reserves the right to pursue claims against any passenger who caused damage to another passenger or the carrier.

12.4 If the passenger does not comply with the provisions of this Article, the carrier may take all necessary and reasonable actions in accordance with generally applicable regulations. To this end, the carrier may disembark the passenger at the nearest airport, including handing the passenger over to the competent authorities, or take any reasonable measures at any stage of the flight.


The carrier reserves also the right to recover the costs of landing caused by a passenger’s improper conduct if, as a result of such conduct, the aircraft lands in a place that is not the place of destination for the flight concerned.

12.6. Due to safety reasons, the carrier may prohibit or restrict the use of various devices on board the aircraft, such as: portable radios, computers/laptops, mobile telephones, electronic games, transmitting devices, radio controlled toys and walkie-talkies. Hearing aids and heart pacemakers are permitted.

12.7. Due to safety reasons, the carrier encourages passengers to have their seatbelts fastened while remaining in their seats during the flight. Moreover, in case of long-haul flights, the carrier recommends doing exercises several times according to instructions presented in publications available on board.


13.1. If, in connection with entering into a carriage agreement, the carrier orders an additional service for a passenger from a third party, it acts as an agent within that scope. In such case, the contractual conditions of such service provider shall be applicable.

13.2. If the carrier agrees to provide ground carriage to passengers, such transport may be subject to separate conditions of carriage.



The passenger shall be solely responsible for complying with all laws, regulations, orders, demands and travel requirements applicable in the country from which he/she departs, in which he/she arrives or over the territory of which he/she flies, as well as complying with the carrier's instructions.

The carrier, its employees, agents, representatives and proxies are not obliged to provide any aid or information to passengers or third parties in connection with the obtaining of necessary documents (including visas) or compliance with applicable regulations. They are not liable for consequences suffered by a passenger as a result of his/her possession of misleading information, failure to obtain such documents (including visas) or to comply with applicable laws and regulations.


A passenger shall present all exit, entry, health and other documents required by laws and requirements of the relevant state authorities and permit the carrier to make and retain copies of these documents in connection with these laws and requirements. The carrier reserves the right to refuse carriage to any passenger who does not comply with applicable laws and regulations, whose documents do not appear to be in order, or who refuses to produce all such documents to it.


A passenger is obliged to pay the applicable fare and other travel-related charges whenever state authorities, as a result of refusal to admit him/her to the territory of the destination country or transit country, commission the carrier to return the passenger to the country of departure or elsewhere. The carrier may settle such payment with any amounts paid for unused carriage or other amounts owned by the passenger and being in possession of the carrier. The fare charge collected by the carrier for carriage to the place where the refusal of entry or deportation took place is not refundable by the carrier.


If the carrier is required to pay or deposit any fine or penalty, or to reimburse any expense incurred due to the passenger's failure to comply with laws, regulations, requirements or orders of state authorities, or failure to produce the required documents, the passenger shall reimburse the carrier on demand for the amount equal to contributed deposit, paid penalty or incurred expenses. The carrier may credit towards such expenditure any amounts paid to the carrier for unused carriage or any amounts belonging to the passenger that are in the possession of the carrier.


If required, a passenger shall attend the customs inspection of his/her checked and/or unchecked baggage. The carrier is not liable to the passenger for any loss or damage suffered by the passenger during such customs inspection or due to the passenger's failure to comply with this requirement.


A passenger is obliged to submit to any security checks carried out by authorised employees or agents of state or airport services or the carrier.


15.1 For the purposes concerning the application of the Convention, air carriage to be performed by two or more carriers under one ticket or under a conjunction ticket is regarded as a single carriage.

15.2. In the case of carriage which is subject to provisions of the Convention referred to in this Article, a passenger may take action only against the carrier which performed the carriage during which an accident or delay occurred, except where, under the express provision of the agreement, the first carrier has assumed liability for the entire carriage. As regards baggage or cargo, a passenger may take action against the first carrier, the last carrier or the carrier which performed the carriage during which a destruction, loss, damage or delay took place. These carriers shall be jointly and severally liable to the passenger.



16.1.1 These General Conditions of Carriage constitute the basis of the carrier's liability. If the carriage is performed by another carrier, the liability may be governed by regulations of the carrier actually performing the carriage.

16.1.2. Air carriage is subject to the principles of the Convention that limits the carrier’s liability. To the extent that the provisions of the Convention do not apply, this liability is specified by relevant provisions of national law.

16.1.3. The carrier shall not be held liable in relation to the claimant or a person from whom he/she derives his/her rights as a whole or in part to the extent that the negligence or wrongful act or omission of such person caused or contributed to the damage. In such case, the burden of proof shall rest with the carrier. The carrier retains also rights of recourse towards third parties.

16.1.4. The carrier is not liable for any damage caused by actions taken in compliance with any law, decree, recommendation or requirement of the national authorities or the passenger’s non-compliance with them.

16.1.5. The carrier's liability shall not exceed the proven value of damage and shall be subject to the restrictions resulting from respective legal provisions, in particular the Convention.

16.1.6. The Carrier is liable only for damages occurring during its own flight or on these flight segments where the carrier's airline designator code is inserted in the "carrier" box of the passenger ticket. The passenger shall have the right to refer the case to the contractual or actual carrier, which shall be examined in accordance with the valid agreement between carriers.

16.1.7. Any exclusions or limitation of the carrier’s liability shall also apply to agents, employees and representatives of the carrier and any person whose aircraft is used by the carrier and such person's agents, employees and representatives. The aggregate amount recoverable from the carrier and from such agents, employees, representatives and persons shall not exceed the amount to which the carrier's liability is limited.

16.1.8. When issuing a ticket or checking baggage for another carrier's airlines, the Carrier acts only as an agent of such carrier.

16.1.9. Unless so expressly provided, nothing contained herein shall cancel any exclusion or limitation of the carrier's liability or remedies available to the carrier under the Convention or applicable laws in force.


16.2.1. The carrier is liable for any damage sustained in the event of death or bodily injury of a passenger only if the accident which caused the death or injury took place on board the aircraft or in the course of any of the embarking or disembarking activities.

16.2.2. The carrier agrees with respect to damages caused by the death or bodily injury of any passenger carried by the carrier:

  1. to waive the limit of the carrier's liability under Article 22 par. 1 of the Warsaw Convention if the provisions of the Warsaw Convention are applied,
  2. not to exclude or limit its liability for any damages that do not exceed SDR 128,821 (or its equivalent in any other currency) per each passenger; the carrier retains, however, rights arising from par. 16.1.3;
  3. to the extent that the arising damages exceed SDR 128,821 per each passenger, the carrier is not liable for these damages if it proves that:
  • such damage was not due to the negligence or other wrongful act or omission of the carrier or person acting on its behalf, or
  • such damage was solely due to the negligence or other wrongful act or omission of a third party;
  1. to make an advance payment on account of compensation, as may be required to meet the most immediate economic needs on a basis proportionate to the hardship suffered, to a person or persons entitled to compensation not later than within 15 days from the day on which the identity of the person entitled to compensation was established. In case of a passenger's death, an advance payment shall be not less than SDR 16,000 (or its equivalent in any other currency) per each passenger. Such advance payment shall not constitute the recognition of liability by the carrier and may be deducted from compensation. An advance payment is not returnable unless it is proven at a later date that the person who received the advance payment was not entitled to compensation or in the case defined in par. 16.1.3.


In respect of carriages governed by the Convention, the carrier shall be liable for any damage caused by delay of a passenger's carriage unless the carrier proves that it took all measures that could reasonably be expected to avoid the damage or that taking such measures was not possible. Depending on which Convention shall be applied to a given carriage, this liability may be limited either to SDR 5,346 or 250,000 Francs Poincare (or their equivalents in any other currency) per each passenger.


16.4.1. The carrier is liable for any damage to unchecked baggage remaining in the custody of the passenger and to the passenger's personal property only if such damage occurred through the carrier' fault.

16.4.2. The carrier's liability in the event of destruction, loss, damage to or delay of baggage shall be limited to, depending on which Convention shall be applied to a given carriage, either SDR 1,288 per passenger or 250 Francs Poincare per kilogram of checked baggage and 5,000 Francs Poincare per passenger for unchecked baggage, except in the case of acts or omissions aimed at causing damage or committed recklessly and with awareness of the likelihood of damage. If the weight of the baggage is not marked on the baggage tag, it is presumed that the total weight of the checked baggage does not exceed the applicable free baggage allowance specified by the carrier for the class of service concerned.

16.4.3 The limitations of liability mentioned in par. 16.4.2. above are, in principle, upper limits of the carrier’s liability, which means that within these limits the passenger must prove in particular the occurrence and the amount of damage suffered. If the passenger fails to prove reliably the extent of damage suffered, the carrier is entitled to grant compensation on the basis of its professional experience.

16.4.4. The limitations of liability mentioned in par. 16.4.2. are not applicable if a passenger has declared a higher value of checked baggage pursuant to Article 9, par. 9.4.4. of these General Conditions of Carriage. In such case, the carrier's liability shall be limited to such higher declared value unless the carrier proves that such sum is bigger than the actual damage suffered by the passenger.

16.4.5. The carrier is not liable if and to the extent that the damage resulted from inherent properties, quality or defects of the baggage. Any passenger whose baggage causes damage to another person or damage to another person's property or the carrier's property shall reimburse the carrier for such damage and all losses and expenses incurred by the carrier as a consequence of such damage.

16.4.6. The carrier is not liable for any damage to items that must not be carried in baggage and are set out in Article 9.



17.1.1 No claims may be raised in respect of any damage to baggage unless the person entitled to receive the baggage submits a complaint forthwith after the discovery of the damage, and not later than within 7 days from the date of receipt of the baggage or, in the case of delay in the delivery of the baggage, within 21 days from the date when the baggage was placed at the passenger's disposal. Every complaint must be made in writing and sent to the carrier before the lapse of the aforementioned time-limits.

17.1.2 Complaints must be lodged directly with the carrier by the passenger or a person authorised by the passenger under a relevant authorisation made available to the carrier. The carrier has 30 days to respond unless regulations applicable in a given country provide otherwise. Complaints must be sent to the Complaints Department or lodged in the form available at


The right to compensation expires if no legal action was taken within two years from the date of arrival in the port of destination, or within two years from the day on which the aircraft should have arrived or the flight was interrupted. The method of calculation of the aforementioned period is specified by the law of the competent court.


No agent, employee or representative of the carrier is entitled to alter, modify or cancel any provision of these General Conditions of Carriage.

Latest modification: 10.12.2019.