Annex no 2: Conditions of LOT's extra services ("Tailor-Made Services")

I. General provisions

1. These Conditions of LOT Extra Services define the rules of use of Extra Services provided by LOT Polish Airlines as part of carriage by air.

2. These Conditions of LOT Extra Services apply only to international and domestic flights operated by LOT Polish Airlines.

3. Extra Services may be purchased for a travel, within the meaning of LOT Polish Airlines General Conditions of Carriage of Passengers and Baggage available in the Regulations section on the Website.

4. An Extra Service agreement is deemed to have been concluded upon receipt of the Service charge by LOT Polish Airlines.

II. Definitions

• Passenger – a natural person who holds an air ticket purchased for a flight operated by LOT Polish Airlines;
• Special Category Passenger ("SCP") - a person who requires special conditions, aid and/or equipment brought on board, in particular:
• Non-standard size passenger ("NSP") – a person who cannot sit in a single seat in the aircraft cabin because of his/her size, weight or height;
• Person with reduced mobility ("PRM") – a person whose mobility when using transport is reduced due to physical disability (sensory or locomotor, permanent or temporary disability), intellectual disability or mental impairment, or any other cause relating to disability or age, requiring appropriate attention and adaptation to his/her particular needs with regard to services available to all passengers;
• Infants – children of up to 2 years of age travelling with an adult;
• Unaccompanied minors ("UMs") – children aged between 2 and 12 years travelling without an adult;
• Air Travel Parameters – data concerning a booked or purchased ticket for an air travel including, but not limited to, the travel class, booking time (i.e. the number of days until departure), number of persons covered by a single booking, travel with children, number of seats sold in a given booking class affecting the price for the Extra Service;
• Extra Services - additional paid services offered by LOT Polish Airlines as part of an air travel which a Passenger can purchase together with an air ticket.

III. Price for an Extra Service

1. Extra Services are paid services, subject to the exceptions listed in the conditions of a specific Extra Service.

2. The amount of the charge for an Extra Service is variable and depends on the Parameters of a given air travel, except for the charge for the Fast Track Service, which is provided in the price list available on the Website: https://www.lot.com/en/journey/additional-services/fast-track-premium-style

3. The price for an Extra Service is communicated to the Passenger each time before the purchase of the service is confirmed.

IV. List and conditions of Extra Services

My Extra Baggage

1. My Extra Baggage is a pre-paid excess baggage service which enables the Passenger to purchase additional pieces of checked baggage in advance or purchase checked baggage where the Passenger holds an air ticket for a flight operated by LOT Polish Airlines in a tariff that does not permit taking checked baggage free of charge.

2. Each item of extra baggage should meet the baggage limit requirements, i.e. the weight of the baggage must not exceed 23 kg, and the sum of the baggage dimensions (i.e. the length, width and height) must not exceed 158 cm.

3. My Extra Baggage may be purchased on the Website no later than 12 hours prior to scheduled departure.

4. For baggage that does not meet the dimension requirements referred to in Point 2 above, the service may be purchased only through the LOT Polish Airlines Contact Center, LOT Polish Airlines sales offices or from LOT Polish Airlines agents no later than 24 hours prior to scheduled departure.

My Favourite Seat

1. My Favourite Seat is a service that enables the Passenger to choose a specific seat on the aircraft before departure. However, LOT Polish Airlines guarantees allocating a seat in a specific category, not with a specific seat number.

2. For passengers in LOT Premium Economy Class, LOT Business Class or with HON and Senator status in the Miles & More loyalty program, My Favourite Seat is included in the price of the ticket.

3. A Passenger can purchase My Favourite Seat on the Website no later than 36 hours before departure.

4. Seats not allocated through the seat selection service will be available free of charge to all passengers after once check-in has commenced (usually 36 hours prior to scheduled departure).

5. For security reasons, My Favourite Seat cannot be offered in the cabin rows near the emergency exit to the following categories of Passengers:

• passengers categorised as SCP or NSP;
• passengers travelling with pets in the cabin;
• passengers who due to their age or health would not be able to assist in emergency evacuation of the aircraft, if necessary, after an appropriate briefing by the crew, and who thus could impede the evacuation of other passengers or the performance of the crew duties;
• passengers under 18 years of age;
• passengers who do not speak Polish or English, making it impossible to communicate with the crew, if necessary, in the event of emergency evacuation;
• passengers travelling with an Infant, or an Infant travelling with an assist, due to the absence of an additional oxygen mask.

Passengers are advised to consult the Contact Center to check whether the provisions of Point 6 apply to them.

6. If My Favourite Seat is purchased in breach of the provisions of Point 5 above, the service will not be provided and the Passenger will be allocated another seat. In such a situation, LOT Polish Airlines is under no obligation to refund the Passenger for the price of the purchased service. 

My Favourite Meal

1. My Favourite Meal is a service that enables Economy Class passengers on short and medium-haul flights to purchase pre-paid meals listed in the menu available on the Website.

2. The Service includes only selected meals from the pre-paid meal menu.

3. Depending on the airport of departure, the Service can be purchased on the Website no later than 24 or 48 hours scheduled departure. The availability of the Service at a given airport can be checked in the "Manage booking" section on the Website during the booking of air carriage or after the purchase of an air ticket.

4. The availability of the Service is limited to the number of orders specified each time on the Website for the meal or set concerned.

5. Alcoholic beverages may be sold only to Passengers over 18 years of age, or if the Service is sold abroad, to Passengers who meet the drinking age prescribed by law in the country concerned. Before delivering alcohol, cabin crew is has the right to ask the Passenger to show their identification document to verify their age.

Pre-Order Your Premium Class Meal

1. Pre-Order Your Premium Class Meal is a service that enables Economy Class Passengers on long-haul flights to upgrade the standard of their meal to Premium.

2. The number of sets available on every long-haul flight is limited, and the Service will not be available on a given flight after the limit is reached.

3. The Service is available for standard meals as well as for selected special meals [Muslim, Diabetic, Non-Lactose, Vegetarian (non-dairy), Vegan, Gluten-Free].

4. The Service may be ordered on the Website no later than 24 hours before scheduled departure.

My Extra Equipment

1. My Extra Equipment is a service that enables Passengers to purchase carriage of extra equipment such as a bicycle, golf equipment, diving equipment, skiing equipment, snowboard equipment, fishing equipment and musical instruments. For carriage of other items, contact the Contact Centre to arrange whether and how such equipment can be carried.

2. The Service has a limit for one set of extra equipment (e.g. 1 pair of skis + 1 pair of boots + ski helmet packed separately). One set of extra equipment is subject to a single charge.

3. The Service allows carriage of equipment in the aircraft's cargo hold. Where a Passenger wishes to carry equipment in the cabin, they must contact the Contact Centre to arrange whether and how this can be done.

4. Where a travel is combined with a flight operated by another carrier, the Service concerning carriage of a bicycle must be purchased directly from the carrier that operates that flight.

5. The maximum weight of extra equipment carried as part of the Service must not exceed 32 kg. Heavier equipment may be carried as cargo. Detailed information is provided by the Cargo Office at

6. For a bicycle to be carried as part of the service, the following maximum weight and dimension requirements must be met jointly - the maximum weight must not exceed 32 kg, and the maximum sum of all dimensions must not exceed 130 x 30 x 70 [CM]. The dimensions are for a bicycle with the front wheel removed. In addition, the bicycle should be secured in a cardboard packaging, stretch foil or in a suitcase specifically designed for transporting bicycles. Failure to meet the aforementioned conditions may result in a refusal to accept the bicycle for the flight.

7. If the allowed limit for the number of extra equipment is exceeded, the excess baggage charge will be applied to each extra set. The excess baggage charge will be calculated in accordance with the provisions of Chapter III Point 2 of this Annex. The excess baggage charge may be paid at the Contact Centre, LOT Polish Airlines offices and at agent offices.

8. The price for the Service applies only to a one-way flight. For return flights, the charge must be paid separately for each flight.

9. One item of extra equipment is free of charge provided that it is carried within the allowed checked baggage limit.

10. The Service may be purchased through the Website no later than 12 hours before scheduled departure.

Entry to LOT Business Lounges

LOT Business Lounges - mean the Business Lounges Polonez and Mazurek run by LOT Polish Airlines at the Fryderyk Chopin Airport in Warsaw;

LOT Elite Lounge Zone – means an exclusive zone in the Polonez Business Lounge dedicated to LOT Business Class passengers on long-haul flights and to MILES & MORE members with either the HON or Senator status, and to Star Alliance Gold Card holders.

1. The Service can be provided only at the F. Chopin Airport in Warsaw as per specially designated airport zones, i.e. the LOT Business Lounge Polonez can be entered by passengers in the Schengen Zone, and the LOT Business Lounge Mazurek can be entered by passengers in the Non-Schengen Zone.

2. The Service is available only to adult passengers aged 18, and to children travelling under the custody of an adult passenger who has purchased the Service.

3. The Service is available only to passengers who start their travel from Warsaw (WAW) and have an active booking with a ticket for a flight operated by LOT Polish Airlines.

4. One purchased Service may be used only by the one passenger named in the booking.

5. Purchasing the Service through the Website is possible only before check-in is closed.

6. Terms and conditions of using LOT Business Lounges are available in the "Regulations" section on the Website for, respectively:

- Business Lounge Polonez;

- Business Lounge Mazurek.

Fast Track Service

1. The Fast Track Service involves faster transfer to the departures zone.

2. The Fast Track Service is available only at the F. Chopin Warsaw-Okęcie Airport; L. Wałęsa Gdańsk Airport and  H. Wieniawski Poznan Airport.

3. The Fast Track Service may be used only by passengers who start their travel from Warsaw (WAW), Gdańsk (GDN) and Poznań (POZ) and hold an active booking for an air ticket for a flight operated by LOT Polish Airlines.

4. The Fast Track Service can be purchased only before check-in is closed.

5. The Fast Track Service is available to travelling with a guardian. The Service is free of charge for children under 12 years of age at the F. Chopin Warsaw-Okęcie Airport and H. Wieniawski Poznań-Ławica Airport, and under 2 years of age at L. Wałęsa Gdańsk Airport.

6. A detailed description of the Fast Track Service is available on the Website: https://www.lot.com/en/journey/additional-services/fast-track-premium-style

LOT Bidding Upgrade

The conditions of the Service are laid down in separate Annex 2a available in the Regulations section on the Website.

Extra Legroom Bidding

The conditions of the Service are laid down in separate Annex 2b available in the Regulations section on the Website.

Instant Upgrade

The conditions of the Service are laid down in separate Annex 2c available in the Regulations section on the Website.

IV. Refund or provision of Extra Services on another flight

1. Subject to the provisions of Point 3, purchased Extra Services are not subject to any refunds.

2. If, for reasons attributable to the Passenger, a purchased Extra Service cannot be provided, the Passenger may use the Service within 24 months (say: twenty four months) from the date of issue of a document for the Service concerned, provided that:

• the Service is used by the Passenger for whom it was originally purchased;
• the Service is available and can be provided during or in relation with a new flight.

The right to re-use a purchased Extra Service within 24 months does not apply to LOT Bidding Upgrade, Extra Legroom Bidding or Instant Upgrade services.

3. LOT Polish Airlines shall refund the full amount paid by the Passenger for a Service if either of the following circumstances occurs and is attributable to LOT Polish Airlines:

• the flight to which the Service applies has been cancelled;
• the flight to which the Service applies has been cancelled and LOT Polish Airlines has rebooked to another flight during or in relation with which the purchased Services cannot be used;
• the flight to which the Service applies has been cancelled and LOT Polish Airlines has rebooked to another flight operated by another carrier;
• the Service cannot be provided for reasons including, but not limited to, a change of the aircraft type and a delay of a transit flight which caused the Passenger to miss the flight to which the Service applies.

The amount paid for the Service will be refunded through the same method as used for paying for the Service and in the currency in which the Service was paid for.