Cancelled flights - how to rebook or refund a ticket?

A woman at the airport looks at the phone

If we have sent you a notification about disruptions to your journey, you can either modify your booking yourself or accept the alternative we offer. To change your reservation, use the link provided in the notification or choose from other available booking options.

In case of cancellations, please read Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004

Ticket change options

If you don't have any plans for your next trip yet, take your time. You can postpone your trip within the validity of your ticket*.

The ticket can be changed without any additional cost within +/- 7 days since the original travel date. You do not pay the fare difference. If there are no flights available on schedule within +/- 7 days, they are counted from the first available scheduled flight.

If you choose a date over 7 days and the originally purchased fare is not available, you will have to pay the difference according to the currently available fare.

Only one free-of-charge change is possible.

*If you would like to know the validity of your ticket, contact us via Facebook, WhatsApp or Contact Center.

What you need to do to change the date of your trip quickly and easily:

You can use the Ticket Change form – you will receive a confirmation of change of your ticket reservation by e-mail.

Change your travel dates through our Contact Center.

If your ticket was purchased through a travel agency, you can also change your departure date the same way.
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A ticket for a cancelled flight can also be exchanged for a flight on a different route, provided that the terms of the ticket you have purchased allow such a change.

In the case of a change of route and the resulting difference in price of the new ticket, you will have to pay the difference in price.

What you need to do to change the route of your journey:

You can use the Ticket Change form – you will receive a confirmation of change the route of your journey by e-mail.

Change your travel route easily through our Contact Center.

If your ticket was purchased via a travel agency, you can make the change the same way.
If none of the above options is satisfactory for you, you can apply for a refund of your ticket. Any refunds may be granted only in accordance with the applicable fare conditions of the original ticket. In case of cancelled flight, full refund of unused ticket is possible. A refund of the partially used ticket will be possible only for the travel sections that have not been travelled.

You can return your ticket yourself by completing the Ticket Refund form.

Please note that the cancelled ticket remains valid for one year from the date of purchase. You can take your time before you choose the change your departure date.

Cancelled flights - how to rebook or refund a ticket?

Ticket change options

Travel information