Information on the processing of personal data in connection with marketing activities

Data controller:

Polskie Linie Lotnicze LOT S.A. having its registered office in Warsaw, address: 43 Komitetu Obrony Robtników St., 02-146 Warsaw, KRS: 0000056844, tel.: +48 22 577 77 55, email: (LOT Polish Airlines). 

Data Protection Officer:

The Data Protection Officer is a person you can contact to discuss matters related to the protection of your personal data. You can reach out

- via email:

- by post at the address provided in the "Data Controller" section

Purposes and legal grounds for processing:



We process your personal data in order to inform you about promotions, special offers and services introduced into the market by means of e-mails or text messages, depending on the channels of communication you selected (e-mail, text message).

The legal basis for the processing of your data: 

(a) in the case of the performance of a transport contract, our legitimate interest in being able to provide the interested parties with information about promotions and services being launched, events and competitions being held and special offers relating to our own additional services (e.g. carrying extra baggage or upgrading your flight); or  

b) subject to your consent, we may inform you about the services rendered by our partners (e.g. car rental or hotels on offer).

Categories of recipients:

LOT Polish Airlines may transfer your data to our suppliers to whom we outsource personal data processing services in the context of sending information about promotions, new products and services (e.g. IT services or marketing and advertising services). Such entities process data on the basis of a contract with us and only in accordance with our instructions and within the limit of the legal basis for processing.  

Retention period:

Your personal data will be processed for as long as is necessary to provide you with the services described above (that is, until you withdraw your consent or object to processing of your personal data). 

Your rights:


You have the following rights related to the processing of your data:

the right to submit an objection regarding the processing of your personal data,

the right to withdraw your consent,

the right of access to your personal data,

the right to rectification,

the right to erasure (‘right to be forgotten’),

the right to restriction of processing,

the right to data portability (when processing is based on your consent).

In order to exercise the abovementioned rights, simply contact us.

The right to object

To the extent to which we process your personal data based on our legitimate interests, you can object to the processing due to your particular situation. Please notify us of your objection at the following e-mail address:

The right to withdraw consent

To the extent to which we process your personal data based on your consent, you have a right to withdraw your consent at any time by contacting us at the following e-mail address: Consent withdrawal does not affect the legality of data processing prior to the withdrawal.

The right to lodge a complaint

You also have a right to lodge a complaint to a supervisory authority, especially in the member state of your habitual residence, your place of work, or the place of the alleged infringement, if you assume that the processing of your personal data violates the provisions of the GDPR.


We will process your personal data for the time necessary to attain the objectives described above (i.e. until you object or withdraw your consent).