Check how to get a refund
1. Cancelled flights
Fill in the form to receive a refund for the cancelled flight. After accepting your application, we will process the return in the same form that you paid.
2. Refund at passenger's request
Remember that you can change the ticket in accordance with Flexible rebooking options.
However, if you would like to return your ticket for a flight which has not been cancelled, please fill in the contact form. Your application will be forwarded to the appropriate team of consultants who will process the refund amount depending on the ticket fare conditions. You can check them in the "Manage My Booking".
Your ticket was purchased on or after October 4, 2023? Obtaining a travel voucher is no longer possible.
The following conditions apply to tickets purchased before October 4, 2023.
If your flight has been cancelled and you wish to exchange your ticket for a voucher, fill in the form. Select option "My flight was cancelled", then click "Voucher". You will receive it within 14 days.
Find out more about the benefits of a voucher and how you can exchange your voucher for a ticket.
4. Procedure 24H
Within 24 hours of purchasing the ticket, you can return it without any consequences. Remember that you must report the return of the reservation within 24 hours from the moment of purchase on lot.com. Check what conditions you have to meet.