Situation in Ukraine
Additional flexibility measures for those passengers whose travels have been disrupted due to the situation in Ukraine.
Travel information
We look after the safety and health of our passengers and crew. Therefore in order to make planning a trip easier we have developed a special safety procedures. In addition we have prepared information about entry requirements in the form of a user-friendly search engine with an interactive world map.
Information about the voucher
Learn the details of replacing your ticket for a voucher and using it for another journey.
Top travel tips
Check if you are ready to fly. Learn our tips and travel with peace of mind.
Cancelled flights - how to rebook or refund a ticket?
Check how to rebook or refund your ticket in the event of a canceled flight.
Procedure 24H
Find out more about the 24H procedure that allows you to return tickets within 24 hours of purchase.
Entry restrictions
See a global map of entry restrictions.
Restriction of entry to the territory of the Republic of Poland for citizens of the Russian Federation
Read the message from the Minister of the Interior and Administration.
Rebooking options
Check the options for changing or refunding the ticket for an un-canceled flight.