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Online check-in begins 36 hours before the scheduled departure. Choose one of the check-in options/methods. 

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If you have been denied boarding or if your flight has been cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Starting your journey at one of the following airports? Online check-in is available only on the local airport website. Select a city and check in: Cairo (opens in a new tab), Dubrovnik (opens in a new tab), Podgorica (opens in a new tab), Sarajevo (opens in a new tab), Skopje (opens in a new tab), Split (opens in a new tab), Tirana (opens in a new tab), Zadar (opens in a new tab).

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We look after the safety and health of our passengers and crew. Therefore in order to make planning a trip easier we have developed a special safety procedures. In addition we have prepared information about entry requirements in the form of a user-friendly search engine with an interactive world map.

  • Rebooking options

    Check the options for changing or refunding the ticket for an un-canceled flight.

  • Top travel tips

    Check if you are ready to fly. Learn our tips and travel with peace of mind.

  • Information about the voucher

    Learn the details of replacing your ticket for a voucher and using it for another journey.

  • Situation in Ukraine

    Additional flexibility measures for those passengers whose travels have been disrupted due to the situation in Ukraine.

  • Cancelled flights - how to rebook or refund a ticket?

    Check how to rebook or refund your ticket in the event of a canceled flight.

  • Procedure 24H

    Find out more about the 24H procedure that allows you to return tickets within 24 hours of purchase.

  • Entry restrictions

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  • Restriction of entry to the territory of the Republic of Poland for citizens of the Russian Federation

    Read the message from the Minister of the Interior and Administration.

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