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Do you have a question? Please visit our FAQ section first. In case of any further questions please fill-in one of the forms below.

  • 1 Services

  • 2 Check-in related questions

      If your flight departures in less than 36 h please click HERE to check-in. In case of any further questions please fill-in the form below.
    • Go to form

  • 3 Request for change or refund for ticket

  • 4 Invoice

  • 5 Invoice complaint

  • 6 Miles&More programme

      The miles are automatically added to the account, after adding Your Miles & More card while purchasing the ticket/making a booking, or while performing the check-in.

      Miles that were not credited automatically can be added retroactively up to six months back.

      This can be done with use of the form linked below.

      Detailed information about the Miles & More Programme can be found on the Miles & More website.

    • Go to form

  • 7 LDF programme

      If you wish to add points to your LDF account, you can do it HERE. In any other case you can contact us calling 22 577 77 33 or by filling the form below.
    • Go to form

  • 8 Remarks regarding lot.com site

      If you would like to report the problem related to the ticket purchase, booking confirmation, payment process or logging to the lot.com profile - please fill-in the form below.
    • Go to form

  • 9 Opinion

      Thank you for choosing LOT Polish Airlines. We are doing our best to provide You with the most comfortable service. Your opinion is crutial for us. Is there anything You would like to share with us? Please fill-in the form below and let us improve our service.
    • go to form

  • 10 Baggage related complaint

      In order to find out about maximum baggage dimensions or items allowed onboard please check Baggage information.

      In order to report a baggage claim, please fill-in the form below.


      Please note that the European Commission has launched the following internet platform: http://ec.europa.eu/consumers/odr (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.

    • Baggage related complaint

  • 11 Passenger complaint

      Passenger's Claim Section verify complaints only in case of the flight operated by LOT Polish Airlines.

      Please note that you can also contact us by post (only in case of AFTER DEPARTURE complaints):

      Passenger's Claim Section
      LOT Polish Airlines
      17 Stycznia 43 St.
      02-146 Warsaw


      or by filling-in the form below.


      Please note that the European Commission has launched the following internet platform: http://ec.europa.eu/consumers/odr (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.

    • Before departure
    • After departure

  • 12 Best Price Guarantee

  • 13 Influencers in LOT