Do you have a question? Please visit our FAQ section first. In case of any further questions please fill-in one of the forms below.
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1 Services
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2 Check-in related questions
- Go to form
If your flight departures in less than 36 h please click HERE to check-in. In case of any further questions please fill-in the form below. -
3 Change reservation
- Go to form
Would You like to change your booking? Please check this option in My Booking section.
In case of any further questions, please fill-in the form below. -
4 Invoice
- Go to form
Do you want to request an invoice? Please use Request an invoice form.
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5 Invoice complaint
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6 Miles&More programme
- Go to form
The miles are automatically added to the account, after adding Your Miles & More card while purchasing the ticket/making a booking, or while performing the check-in.
Miles that were not credited automatically can be added retroactively up to six months back.
This can be done with use of the form linked below.
Detailed information about the Miles & More Programme can be found on the Miles & More website.
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7 LDF programme
- Go to form
If you wish to add points to your LDF account, you can do it HERE. In any other case you can contact us calling 22 577 77 33 or by filling the form below. -
8 Remarks regarding lot.com site
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If you would like to report the problem related to the ticket purchase, booking confirmation, payment process or logging to the lot.com profile - please fill-in the form below. -
9 Opinion
- go to form
Thank you for choosing LOT Polish Airlines. We are doing our best to provide You with the most comfortable service. Your opinion is crutial for us. Is there anything You would like to share with us? Please fill-in the form below and let us improve our service. -
10 Baggage related complaint
- Baggage related complaint
In order to find out about maximum baggage dimensions or items allowed onboard please check Baggage information.
In order to report a baggage claim, please fill-in the form below.
Please note that the European Commission has launched the following internet platform: http://ec.europa.eu/consumers/odr (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.
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11 Passenger complaint
- Before departure
- After departure
Passenger's Claim Section verify complaints only in case of the flight operated by LOT Polish Airlines.
Please note that you can also contact us by post (only in case of AFTER DEPARTURE complaints):
Passenger's Claim Section
LOT Polish Airlines
17 Stycznia 43 St.
02-146 Warsaw
or by filling-in the form below.Please note that the European Commission has launched the following internet platform: http://ec.europa.eu/consumers/odr (ODR) to facilitate access to alternative dispute resolution (ADR). LOT Polish Airlines does not participate in this voluntary alternative dispute resolution procedure.
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12 Best Price Guarantee
- Go to form
Before submiting a form please read the Best Price Gurantee - Terms and Conditions -
13 Influencers in LOT
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Are you an influencer, blogger, YouTuber, Internet or content creator interested in working with our brand? Write something about yourself, tell us how you create your work and why you would like to cooperate with LOT. Feel free to contact us!