How to rebook or refund a ticket?

If you don't have any plans for your next trip yet, take your time. You can postpone your trip within the validity of your ticket*.

• If your trip begins on/after October 4, 2023 the ticket can be changed without any additional cost within +/- 7 days since the original travel date. You do not pay the fare difference. If there are no flights available in schedule within +/- 7 days, they are counted from the first available scheduled flight. 
• If you choose a date over 7 days and the originally purchased fare is not available, you will have to pay the difference according to the currently available fare.
• Only one free-of-charge change is possible.

*If you would like to know the validity of your ticket, contact us via Facebook, WhatsApp or Contact Center. 

What you need to do to change the date of your trip quickly and easily:

• You can use the Ticket Change form – you will receive a confirmation of change of your ticket reservation by e-mail.
• If you purchased your ticket through a travel agency, you can also change your departure date via the same route.
• You can also reschedule your flight through our Contact Center.

A ticket for a cancelled flight can also be exchanged for a flight on a different route, provided that the terms of the ticket you have purchased allow such a change.

In the case of a change of route and the resulting difference in price of the new ticket, you will have to pay the difference in price.

What you need to do to change the route of your journey:

• You can use the Ticket Change form – you will receive a confirmation of change the route of your journey by e-mail.
• If you purchased your ticket through a travel agency, you can also change the route through your travel agency.
• You can also change the route through our Contact Center.

If none of the above options is satisfactory for you, you can apply for a refund of your ticket. Any refunds may be granted only in accordance with the applicable fare conditions of the original ticket. In case of cancelled flight, full refund of unused ticket is possible. A refund of the partially used ticket will be possible only for the travel sections that have not been travelled. 

You can return your ticket yourself by completing the Ticket Refund form. 

Please note that the cancelled ticket remains valid for one year from the date of purchase. You can take your time before you choose the change your departure date.

Your ticket was purchased before 4 October 2023? You can still apply for a voucher under the conditions below:

Contact us within up to a year of making the booking and get a voucher, where we will encode the value of the original ticket. The funds recorded on the voucher can be used for any flight from the LOT offer.

The voucher will be valid for two years (24 months) after receipt. During this time, you can exchange the voucher for a new flight, which is scheduled within the next 12 months or any additional service from LOT's offer.

Would you like to give the voucher to a relative or a friend? Not only the passenger can use the voucher for any flight, but also the person to whom it will be given.

If the price of the new ticket for which you will exchange the voucher is lower, the difference will be refunded as a new voucher, which is valid for 24 months from the date of issue. A voucher issued for a cancelled flight is refundable in full of the  unused amount.

What you need to do to exchange your ticket for a voucher:

• You can exchange your ticket for a voucher by contacting a LOT ticket office or through our LOT Contact Center (Открывается в новом окне).
• If you purchased your ticket through a travel agency, you can also exchange your ticket for a voucher through your travel agent.