We introduced for You Procedure 24H, which allows to get a full refund of ticket, if you cancel the ticket within 24 hours from purchase.
In order do receive a full refund, regardless of the tariff in the ticket, conditions listed below should be met:
- individual ticket should be purchased within 24 hours via lot.com, Contact Center or travel agency*;
- ticket number should begin from 080-;
- the refund should be submitted (via Contact Center, Facebook Messanger or your travel agency) up to 24 hours from purchase, but not later than 6 hours before departure of the flight
*If you bought your ticket via travel agency, please contact them directly.
The 24-hours refund procedure does not apply to tickets that have been exchanged.