Plan a trip
Coronavirus: Travel Information
Meals and drinks on board
LOT Polish Airlines introduce a complimentary procedure to change the date of travel for passengers holding LOT Polish Airlines tickets in order to meet the expectations of our customers (starting from March 6th. 2020).
The procedure applies to individual bookings made before March 31st, with flights scheduled to happen between March 28 and April 24, 2020. You can now change your travel date for free to flights by December 31, 2020 (travel should be completed by that period) provided that the same routing and booking class are preserved. If you choose the date of a trip which the originally selected booking fare is not available on, you will need to pay the applicable difference resulting from the currently available fare and conditions.
Any ticket refunds can only be processed in accordance with the original fare ticket conditions applied.
Penalty fees resulting from the selected fare conditions are waived in the cases described above. A change of route is not possible.
Free of charge you may change your ticket only once before the trip begins. Rebooking free of charge is not possible if you fail to show up on the flight (no-show).
Changes to bookings can be made via LOT Contact Center or in a direct message on Facebook (Messenger).
Due to high volume of incoming calls, waiting time may be extended. We are truly sorry for all the inconveniences and hope for your understanding. In the first place we want to hear from passengers whose flight is within a week.
To speed up the process, please have ready the reservation or ticket number and the travel period you want to change the ticket for.
If you have booked your flight on Warsaw - Newark - Warsaw or Budapest - New York (JFK) - Budapest routes, we will automatically change your route on Warsaw - New York (JFK) - Warsaw or Budapest - Warsaw - New York (JFK) - Warsaw - Budapest on dates that are closest to the original date of travel.
There is also a possibility to change the departure and destination airport to Toronto or Chicago, but the modified journey must take place from March 13 to April 12 and from October 12 to December 13, 2020.
If you change your plans, you may change the date of your travel on the original route. Your travel needs to take place from April 13 to May 17, 2020 or from October 12 to December 13, 2020. Seat availability applies on each flight.
If you change your plans completely, you may change, until April 24, your Warsaw - Newark or Budapest - New York (JFK) flight to any connection from LOT network.
© LOT.com 2020. All rights reserved.