The air carrier is responsibility for passengers and their baggage
Possibility of importing accompanying animals from third countries for non-commercial purposes
Import of animals from third countries for commercial purposes
General conditions of carriage
Terms and conditions of on-line services provided by PLL LOT S.A.
US Customer Service Plan
Tarmac Delay Plan
Code-Share Partners Baggage Rules
Website terms conditions
LOT Upgrade Terms and Conditions
Manage your booking online regulations
Issued in accordance with Title 14 of C.F.R. (Code of Federal Regulations), § 259.4. The aim of this plan is to reduce the inconvenience of passengers during lengthy tarmac delays of aircraft with passengers on board. The plan covers regular and charter flights of lot Polish Airlines and U.S. airports served regularly by lot. In addition, it covers lot's permanent emergency airports in the USA.
The plan includes the following assurances made by lot towards its customers:
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