Annex no 2: Conditions of LOT's extra services ("Tailor-Made Services")

ANNEX 2 TO TERMS AND CONDITIONS OF THE ELECTRONIC PROVISION OF SERVICES OF 01 APRIL 2014.

  1. Definition 
    1. LOT's extra services / Tailor-Made Services ("Services") – additional paid services provided by LOT Polish Airlines that the passenger may purchase together with a flight ticket.
    2. Special Category of Passenger ("SCP") - a person requiring special conditions, aid and/or equipment brought on board, in particular:
      1. People with reduced mobility ("PRMs") – persons whose mobility when using transport is reduced due to physical disability (sensory or locomotor, permanent or temporary disability), intellectual disability or mental impairment, or any other cause relating to disability or age, and whose situation needs appropriate attention and adaptation to his or her particular needs with regard to services being available to all passengers;
      2. Infants – children aged up to 2 travelling with an adult;
      3. Unaccompanied minors ("UMs") – children aged between 2 and 12 travelling without an adult,
      4. Non-standard size passenger (“NSP”) – a person who cannot sit on a single seat in the aircraft cabin because of his/her size, weight or height.
  2. General provisions
    1. These conditions (“Conditions of Extra Services”) define the rules of use of extra services provided by LOT Polish Airlines.
    2. These Conditions of Extra Services apply only to international and domestic flights operated by LOT Polish Airlines.
    3. Services may be purchased for a journey consisting of maximum 4 segments, within the meaning of General Conditions of Carriage available at www.lot.com.
  3. My Extra Baggage
    1. My Extra Baggage is a pre-paid excess baggage service: passengers are given the possibility to pre-purchase an additional piece of baggage at a discounted price at the time of booking.
    2. The amount of fees for the My Extra Baggage service is specified in the price-list available via Website.
    3. The service refers only to one additional piece of baggage that does not exceed 23 kg and whose total dimensions (length, width and height) do not exceed 158 cm.
    4. The Service Recipient may purchase the My Extra Baggage service not later than 12 hours before the scheduled departure via Website.
    5. In the case of baggage exceeding the stated dimensions, the excess baggage service may be purchased only via LOT's Call Centre, LOT's sales office or agents 24 hours before the scheduled journey.
    6. The discount amounts to 20% of the regular fee for any baggage not exceeding 23 kg or 158 cm (total dimensions: length/width/height) that is available on: www.lot.com/baggage.
    7. The 20% discount does not apply to baggages with dimensions exceeding the dimensions stated above.
    8. An agreement for the My Additional Baggage service is concluded upon receipt of the fee for the Service by the Service Provider, according to the price-list available via Website.
  4. My Favourite Seat
    1. My Favorite Seat service allows the Passenger to select a specific seat on the aircraft prior to departure; however, PLL LOT does not guarantee the assignment of a seat with a specific seat number, but only of a specific category.
    2. Except subpoint 3 below, the My Favorite Seat service is subject to a fee. The amount of fees is determined by the price list available through the Website.
    3. For passengers in LOT Premium Economy Class, LOT Business Class or with HON and Senator status in the Miles & More loyalty program, the My Favorite Seat service is included in the price of the ticket.
    4. My Favorite Seat service can be purchased by the passenger no later than 36 hours before departure via the Website. The moment the contract for My Favorite Seat service is concluded is the moment when PLL LOT has received payment for the Service.
    5. Seats not allocated through the Seat Selection Service will be available free of charge to all passengers once check-in has commenced (normally 36 hours prior to scheduled departure).
    6.  For security reasons, the My Favorite Seat Service will not be able to be implemented in the aircraft rows near the emergency exit for the following categories of Passengers:
      • defined as PSP and PNW;
      • those travelling with animals in the aircraft cabin;
      • who are persons who, due to their age or state of health, would not be able to assist in the emergency evacuation of the aircraft, if necessary, after proper instruction from the crew, and for this reason, could impede the evacuation of other passengers, or the performance of the crew's duties;
      • are under 18 years of age;
      • do not speak Polish or English, which will make it impossible to communicate with the crew in case of emergency evacuation;
      • travelling with an infant or an infant travelling in an assisted flight, due to the lack of an additional oxygen mask.
  5. Pre-order your Premium class meal
    1. The Pre-order your Premium class meal service shall make it possible for passengers travelling in Economy class on long-haul flights to upgrade their standard LOT Economy Class meal to LOT Premium Economy meal.
    2. The service is available for standard meals as well as for selected special meals (Muslim, Diabetic, Non-lactose, Lacto-Ovo-Vegetarian, Vegetarian (non-dairy), Vegan, Gluten-free).
    3. The service may be ordered not later than 12 hours before the scheduled time of departure via Website.
    4. The Pre-order your Premium class meal service is provided against payment. The amount of fees is specified in the price-list available via Website.
    5. An agreement for the Pre-order your Premium class meal service is concluded upon receipt of the fee for the Service by the Service Provider, according to the price-list available via Website.
    6. The Service is limited to 10 meal orders per each long-haul flight; after reaching this limit, passengers might not be able to buy the Service.
  6. Pre-order your meal
    1. The Pre-order your meal service allows Economy Class passengers on short- and medium-haul flights to purchase pre-paid meals, seasonal meal packs and meal packs with drinks.
    2. The service includes selected meals from the pre-paid offer.
    3. The service may be ordered no later than 24 hours at the ports of WAW / KRK / KTW / WRO (in other ports 48 hours) before the scheduled departure via the Website.
    4. Pre-order your meal is chargeable service. The amount of fees is specified in the price list available via the Website.
    5. The moment of contract conclusion for the Pre-order your meal service is the moment the Service Provider receives the fee for the Service, according to the price list available via the Website.
    6. The service is limited to the number of orders available on the Website.
    7. Alcoholic beverages may be sold to passengers over 18 years of age, or to passengers whose drinking age is prescribed by law in the country concerned.
    8. Before delivering alcohol, cabin crew is entitled to ask the passenger to show their document of identification.
  7. My Extra Equipment
    1. The My Extra Equipment service makes it possible for passengers to purchase the carriage of the following extra equipment at the time of booking: bicycle, golf equipment, scuba diving equipment, ski equipment, musical instruments, snowboard equipment and fishing equipment.
    2. Equipment is carried in the hold. If the Service Recipient intends to carry equipment in the passenger cabin, please contact the Call Centre in order to agree upon the possibility of carriage of such equipment in the passenger cabin and the conditions of this carriage.
    3. If the journey is combined with a flight operated by another carrier, the bicycle transport service should be purchased directly from said carrier.
      The maximum weight and dimensions requirements must be met. The maximum weight cannot exceed 32 kg, and the maximum sum of all dimensions cannot exceed 130 x 30 x 70 [CM]. The dimensions are for a bicycle with the front wheel removed.
      The bike should be secured with cardboard packaging, stretch foil, or it should be transported in a suitcase specifically designed for bike transportation.
      Failure to meet the above requirements regarding the carriage of a bicycle may result in the refusal to accept the equipment at the airport, with no refund possible.
    4. If your carried equipment is not included in the My Extra Equipment service, please contact the Call Centre in order to agree upon the possibility of carriage of such equipment and the conditions of this carriage.
    5. If the allowed service limit is exceeded (in terms of number or weight), an excess baggage fee shall apply. The excess baggage fee may be paid in the Call Centre, LOT's own offices and agents' offices according to the price-list indicated on the Website and in LOT's own offices and in offices of LOT's agents.
    6.  The maximum weight of extra equipment must not exceed 32 kg. Heavier equipment may be carried as cargo. If you want to obtain further information, please call LOT's Cargo Office (+48 12 606 7777).
    7. In the event of carriage of equipment of non-standard size, i.e. more than 23 kg, or with total dimensions (height, width, depth) exceeding 158 cm, the Service Recipient should contact the Call Centre in each case to confirm the possibility of carriage of such equipment and the conditions of such carriage.
    8. Subject to the provision of pt 8 below, the My Extra Equipment service is provided against payment. Fees for extra equipment are available at: sports equipment and refer to a one-way journey (for the return flight, a separate fee is required).
    9. One piece of extra equipment may be carried without a fee if it does not exceed the allowed limit for registered baggage.
    10. For one set of extra equipment (e.g. 1 pair of skis + 1 pair of boots + a separately packed helmet), one fee is required.
    11. The service may be purchased not later than 12 hours before the scheduled time of departure via Website.
    12. A distance agreement for the My Extra Baggage service is concluded upon receipt of the fee for the Service by the Service Provider, according to the price-list available via Website.
  8. Premium Package Service
    1. The Premium Package Service is available for sale only on selected holidays flights provided by PLL LOT under the summer project "Summer with LOT".
    2. The Premium Package Service is available in economy class for passengers starting the journey in Warsaw or for selected flights departing from the regional origins to Warsaw (WAW) under the summer project "Summer with LOT:
    3. The Premium Package Service includes:
      1. the service of one additional baggage for up to 23 kg where the sum of all height, width an depth does not exceed 158 cm,
      2. the service of priority control (Fast track),
      3. the service of priority control (Fast track),
      4. the service of priority boarding;
      5. the service of priority boarding;
    4. for selected flights departing from the regional regions to Warsaw (WAW):
      1. the service of one additional baggage for up to 23 kg where the sum of all height, width an depth does not exceed 158 cm,
      2. the service of priority boarding.
    5. The service of one additional piece of 23 kg baggage under the Premium Package Service is available to all passengers, except for passengers under 2 years of age (infant) and applies only to one additional piece of baggage which must not exceed 23 kg and for which the sum of the dimensions of the length, width and height of the baggage does not exceed 158 cm.
    6. The service of entering the LOT Business Lounge as part of the Premium Package Service applies only to passengers who start the journey from Warsaw (WAW) and applies to LOT's Business Lounge located in F.Chopin airport in Warsaw (WAW).
    7. The service of priority baggage control (Fast Track) as part of the Premium Package Service applies only to passengers starting the journey from Warsaw and is available in designated locations (Fast Track checkpoints).
    8. The Business passenger check-in service as part of the Premium Package Service applies only to passengers starting the journey from Warsaw and is available at LOT Business check-in points.
    9. The Premium Package Service may be purchased by the Customer no later than 3 hours before the scheduled departure via the Website.
    10. The Premium Package Service may be purchased by the Service Recipient both for one way and round trips.
    11. The fees for the Premium Package Service are specified in the price list available at https://www.lot.com/premium-package.
    12. The rules of exchange or return of the Premium Package Service is regulated in point X. Refund of the additional services of Annex 2 to The Terms and Conditions of on-line services provided by PLL LOT S.A.
    13. The Premium Package Service description is available at https://www.lot.com/premium-package.
    14. An agreement for the Premium Package Service is concluded upon receipt of the fee for the Service by the Service Provider, according to the price-list available via Website.
  9. LOT Economy Saver baggage
    1. Passengers who travel according to the fare with no registered free baggage allowance and would like to carry such baggage may use the LOT Economy Saver Baggage service, under which such baggage may be carried against an extra fee according to the price-list stated at: www.lot.com/baggage.
    2. For the second and next piece of baggage, regular excess baggage fees shall apply.
  10. Entry to LOT Business Lounges in Warsaw
    1.  Definitions
      1. LOT Business Lounges - shall mean the Business Lounges run by PLL LOT at the Fryderyk Chopin Airport in Warsaw;
      2. LOT Elite Lounge Zone – shall mean an exclusive zone in the Polonez Business Lounge dedicated to LOT Business Class passengers in long-haul flights and to MILES & MORE members with either the HON or Senator status, and to Star Alliance Gold Card holders.
    2. Conditions for the purchase and use of the Service
      1. The Service shall be provided only at the F. Chopin Warsaw-Okęcie Airport as part of flights carried out by PLL LOT.
      2. The Service shall be available only to adults of 18 years of age or older, or passengers travelling under custody of an adult who has purchased the Service.
      3. The Service is offered only to passengers starting their travel from Warsaw (WAW) and can be provided in LOT Business Lounges.
      4. The Service may be provided as per specially designated zones at the F. Chopin Warsaw-Okęcie Airport: the LOT Business Lounge "Polonez" can be entered by passengers in the Schengen Zone, while the LOT Business Lounge "Mazurek" can be entered by passengers in the Non-Schengen Zone.
      5. The Client may purchase the Service only if he/she has an active booking and a PLL LOT ticket.
      6. One (1) purchased Service may be used only by one (1) person named in the booking.
      7. Purchasing the Service online is possible only before the check-in is closed.
      8. The Service Provider shall be deemed to have signed an agreement for the provision of the Service when it is paid for the Service as per the price list available on the Website referred to in point c) below.
    3. Payment for the Service
      1. The Service shall be paid in advance.
      2. Fees for the Service are set forth in the price list available on the website
    4. Conditions for the replacement or refund of the Service
      1. The conditions for the replacement of or refund for the Service are regulated in the Annex 2 to the Terms and Conditions of the Provision of Services by Electronic Means, in the Clause Refunds for Additional Services.
    5. Additional provisions
      1. A detailed description of the Service is available on the website.
      2. Terms and Conditions for the use of LOT Business Lounges are available on the websites of, respectively:
  11. Fast Track Service at Warsaw Okęcie Airport and Gdansk Airport
    1. Conditions for purchasing the Fast Track Service
      1. The Fast Track Service may be provided only at F. Chopin Warsaw-Okęcie Airport and L. Walesa Gdansk Airport  as part of flights carried out by PLL LOT.
      2. The Fast Track Service is available only to passengers starting their travel from Warsaw (WAW) or Gdansk (GDN).
      3. The Fast Track Service may be purchased only by a Client with an active PLL LOT booking and ticket.
      4. The Fast Track Service may be purchased online only before the check-in is closed.
      5. An agreement for the Fast Track Service is concluded upon receipt of the fee for the aforementioned Service by the Service Provider, as per the price list available on the Website.
      6. A detailed description of the Fast Track Service is available on the website.
    2. Payment for the Fast Track Service
      1. The Fast Track Service shall be paid in advance.
      2. Fees for the Fast Track Service are set forth in the price list available on the website.
    3. Conditions for the replacement or refund
      1. The conditions for the replacement of or refund for the Fast Track Service are regulated in the Annex 2 to the Terms and Conditions of the Provision of Services by Electronic Means, in the Clause Refunds for Additional Services
  12. Refund of additional services
    1. No additional services purchased through www.lot.com are refundable.
    2. For the second and next piece of baggage, regular excess baggage fees shall apply.
    3. The additional service will be assigned to the same Passenger for whom it was previously issued.
    4. The additional service will be used on the same route to which it was previously assigned.
    5. The addditional service will be used in the same travel class to which it was previously assigned.