Rebooking and refund policy considering situation in Ukraine

We introduced for you the additional flexibility measures due to the current situation in Ukraine.  

This procedure applies to tickets:

  • with number that begins from 080-  for flights to/from:
    • Odessa
    • Kyiv - airports: Kyiv-Boryspil (KBP) i Kyiv-Zhuliany (IEV)
    • Lviv
    • Kharkiv
    • Chisinau
    • St Petersburg,
    • Moscow,
  • Issued before 23rd of May, 2022 with confirmed date of whole travel ending on/ before 29th of October, 2022

Regardless of whether the flight is cancelled or not, you are additionally entitled to:

  • Change of travel date within ticket validity free of charge. New travel should conclude on/before 25 March 2023
  • Receive a full refund of unused flight coupons,
  • Start/end your journey from/in Warsaw (in case you have a transit flight to Ukraine via Warsaw). E g. original routing Lviv-Warsaw-New York and flight from Lviv to Warsaw has been cancelled you have the possibility to travel directly to/ from Warsaw or to change your flight for one of the below destinations),
  • Voluntary change to travel to/from neighbouring countries instead of Ukraine is permitted without an additional collection, as follows (new journey must conclude on/before 25 March 2023):
    • to/from Poland (airports: Warsaw, Szczecin, Gdańsk, Poznań, Katowice, Kraków, Wrocław, Rzeszów, Zielona Góra, Lublin and Bydgoszcz)
    • to/from Romania (Bucharest)
    • to/from Hungary (Budapest)
    • to/from Moldova (Chisinau)
    • to/from Lithuania (Vilnius)
    • to/from Latvia  (Riga)
    • to/from Estonia (Tallinn)
    • to/from Slovakia (Kosice)

To rebook your ticket or request a refund, please contact us via this form (opens in a new tab).

*If you bought your ticket via a travel agency, please contact them directly.

Special offer for Ukraine citizens

The special offer is available to passengers with a valid Ukrainian identity card or passport

The offer is valid for service in LOT offices (Airport Ticket Office, City Ticket Office, Contact Center) and applies to newly issued tickets only, for journeys starting no later than on the 30th of April 2023. 

Offer Conditions for tickets newly-issued:

  • flights from Poland, Romania, Moldavia, Hungary and Slovakia;
  • 15% discount* for adults, applied to LOT Economy Class

*Discount applies to ticket fare basis , not including surcharges and/or taxes.