Accessibility Plan and Feedback Process

LOT as an air carrier operating to and from Canada and is subject to the regulations of Canadian Transportation Agency (CTA), including The Accessible Canada Act (ACA).
The aim of LOT’s Accessibility Plan is to improve the quality and accessibility of LOT services for people with disabilities.

In this plan LOT will set its goals for the next three years. In this Plan LOT will identify, prevent, and ultimately remove accessibility barriers. The company intends to do so with the feedback, input, and support of our business partners, airports and travel agents’ community. 

LOT Accessibility Plan will be updated on a regular basis, but at least every three years.

Accessibility Plan and Feedback Process in English

General information about accessible travel with LOT Polish Airlines.

To request LOT Accessibility Plan or/and Feedback Process in an alternate format, please contact us.

Feedback Process and Contact Information

To provide feedback or to submit a claim about any accessibility barriers you are experiencing or regarding our Accessibility Plan, you may contact us by:

1. Website

2. Anonymously via Whiblo app

3. Phone:

Via Contact Centre lines:

For Polish and English languages, our Contact Centre is available for you 24/7 at +48225777755 and +48224917755

4. Letter to our Accessibility Manager/ Complaints Resolution Official (CRO):

Mr Maciej Błażewicz (CXO)

LOT Polish Airlines

Komitetu Obrony Robotników 43

02-146 Warsaw, Poland

5. E-mail:

6. Via available LOT social media:

Facebook (opens in a new tab), Instagram (opens in a new tab), LinkedIn (opens in a new tab).

LOT will acknowledge feedback (other than anonymous feedback), in the same manner in which it was received.