Baggage related claim

If you would like to file a claim for baggage delay, damage or missing baggage contents when LOT Polish Airlines was the last carrier on the route, please fill out the form below.

For information on baggage damage procedures and regulations, go to the page Problems with baggage (Öffnet in einem neuen Fenster).

NOTE: To submit a request on behalf of other passengers you must complete a power of attorney and then attach a scan or photo of it. Click to download to poa form (Öffnet in einem neuen Fenster). If you make a claim on behalf of a minor passenger, please provide a document that proves that you can act as a legal representative (e.g. birth certificate).

_{All mandatory fields are marked with (*)}

Passenger's personal data

First name

Last name

Contact address

City/Town

Postal code/ZIP code

Street

Street number

Telephone

E-mail

Are you a miles&more member?

Your flight

Travel date

Travel From-To

Reservation number

Ticket number

Baggage details

Report

File reference number (e.g. WAWLO12345)

Airport code (e.g. WAW)

Number (e.g. 12345)

Weight of checked baggage

Excess baggage charge

Attachments

Upload your files (up to 20 attachments in the following formats: BMP, DOC, DOCX, GIF, JPG, ODP, ODS, ODT, PDF, PNG, PPT, RTF, TIF, TXT, XLS, XLSX with maximum combined size of 20 MB)

I confirm that the data I provided in the form above is correct.

We process your personal data provided in the application in order to conduct the complaint procedure regarding air carriage. The data controller of your personal data is PLL LOT S.A. with its registered office in Warsaw. You have the right to object, the right to access the data, and the right to request their rectification or their erasure or to restriction of processing. Detailed information on the processing of your personal data can be found here (Öffnet in einem neuen Fenster).